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Customer Reviews

Tracks Suzuki Exeter

5.0

Based on 524 reviews

See all reviews

Tracks Suzuki Exeter

4.9

Based on 508 reviews

See all reviews

John C.

1737310017

Excellent service at Tracks of Exeter.Car was serviced and returned on time, plus car was washed and cleaned inside. Reception staff were first class and I also had a coffee free of charge from their coffee machine. Well done Tracks!Would recommend Tracks to anyone wanting a good service for their car.

Wendy A.

1737237015

So pleased with our first new Ignis,my wife and I now have 2.The dealership with Will was professional ,informed ,delightful twice over,the staff all friendly knowledgeable,kind and helpful.Best dealership experiences,honestly by far.Elsewhere,forget it.Thank you.Mark.

Susanne W.

1737200175

Everything so easy and always on time and all staff very polite.

Mike H.

1736858549

Great. Certainly 5* Super efficient both staff (reception - Anita) and service from the moment you walk through the door

Sergio S.

1736680176

Always a pleasure to go and get my car serviced in Tracks. They hoover and wash it as well. 5 stars service.

Maggie O.

1736594565

Staff very helpful and friendly

Coral O.

1735589078

Lovely place, lovely staff, William who works there was super friendly and really helpful!

brian H.

1734091167

Excellent all round , nothing is to much trouble for them, always ready to help . Great friendly staff. A very merry Christmas to you all.

Phil R.

1733831007

Contacted Jack to try & purchase a new Jimny. Unfortunately, they could not supply what I was looking for in the required timeframe & bought elsewhere. But - even knowing no direct business was forthcoming – Jack continued to give excellent customer advice & service. Wish more dealers were like these guys. Just a shame you guys do not sell you wheel & tyre packages UK-wide though...

Barbara Y.

1733396138

Polite and professional service as always, thank you.

Jon G.

1732623005

Excellent dealership, both Sales and Service! Really friendly and helpful people. Very knowledgeable, a real pleasure to deal with either face to face or on the telephone.

Jay

1732358702

Amazing customer care as always.

Sara S.

1730962263

The usual Tracks experience. Kindness, smooth quality of service.Each year the same.

Diana G.

1730829093

Very efficient and polite serviceEverything explained . Keeps to time schedule and delivers car washed and polished.

Thao R.

1730398426

The best... what else can be said.

Lisa D.

1730232470

Very good company to deal with , very professional staff .The cars are all presented well . Good range of cars .

Andrew F.

1729867396

Service and MOT all completed minimal fuss , all covered under service plan. Everyone friendly and helpful. Best car I’ve ever owned and best dealership I’ve dealt with.

Roger H.

1729597539

Car in for annual service. Usual efficient, polite and happy staff. A pleasure to do business with all at Tracks.

Dutch D.

1729007217

Engine warning light came on and car was in limp home mode. Drove it to Tracks Exeter. Dave told me to keep mileage to minimum and gave me a reasonably early service slot, during which the fault was diagnosed and fixed at a very reasonable cost. Car was also valeted and cleaned! Can't really ask for any more from a Garage/Dealer, can you?

Anne H.

1728911628

I have recently requested parts from your parts department, not knowing exactly what was required and found the assistance from your parts person exceptional and would like to congratulate him on his knowledge and willingness to help someone with an unusual request. First class service.

william A.

1728315557

One of the mechanics Katie was very helpful getting me back on the road when I unfortunately had some tyre issues, was fixed and sorted the same day! 5*

Sam C.

1727298104

Super service as always, Anita and jack were really helpful.We have a service plan which is great value and spreads the cost of the MOT and service

graeme B.

1727278564

Service & MOT arrangements worked fine and car was ready as arranged and agreed. As ever David, Anita, and Ollie were very welcoming and helpful. No problems on the day. Just what you want as a customer.

Ben D.

1726386289

Hi, I just wanted to say how impressed I am with the service that I have received from Tracks, Royce and Will answered any questions I had and made the whole experience extremely enjoyable. I am very happy with the purchase of the Jimny and look forward to buying more cars from you in the future. 10/10

Helen C.

1726050764

MOT & Service - once again superb customer service from all involved.

Lawrence G.

1725961863

All Tracks staff are extremely friendly and welcoming, they are very professional. Our M.O.T. and service was completed with a full report of any problems showing, our’s showed tyres and brake pads will need replacing in 6 months time. Tracks will message us after Christmas so we can go over and have the work done.More than pleased with Tracks and would not wish to go anywhere else for our motoring needs.

Isaac C.

1725889938

Excellent and friendly Suzuki dealership, the staff were always cheerful and eager to help me with any issues or queries I had. I would especially recommend speaking with William Stoyle, he was very helpful in sorting out and setting up my new Swift and making sure I got the best deal possible for my personal needs and situation, as well as having some good jokes and making a solid cup of coffee. If you're in the Armed Forces as well they do some fantastic discounts, I personally saved over £3k.

Alison R.

1725545005

Had an issue with a hire Suzuki swift today. Spotted the flags at Marsh barton so dropped in ! . William was most helpful to get issue sorted. A credit to the company . Have told my Mum about a car on your yard.. a little kindness goes a long way. Thank you 😊

Amanda K.

1725532533

Always a pleasure to have my car MOT and Service at Tracks of Exeter. Staff are 10/10, friendly, informative.Very useful desk space for working there if waiting for my car to be done, coffee and biscuits.Car cleaned inside and out. Top Service!

Jeanette W.

1725454835

we came up yesterday as we had a fault with our Suzuki Scross The problem was sorted out very quickly & efficiently. & they always wash & clean the car..All staff are very professional & very helpful. You are greeted with a lovely smile.we always have Excellent service. A lovely warm atmosphere when you walk in.We would especially like to Mention Anita on the front desk.She is always so caring & compassionate to my Partner as he is not well.We always reccomend Tracks of Exeter.The staff go above & beyond to help customers. Alot of companies could learn alot from them.Thankyou to them all they are a credit to. Suzuki.chris & Jeanette Davey.

David H.

1725366716

I bought a used Suzuki Vitara from Tracks of Exeter 5 months ago (April 2024) but had to take it back recently to sort out some minor faults. I'm very happy to say the work was completed thoroughly and efficiently and all under the warranty. I have been a Tracks of Exeter customer for almost 9 years and thoroughly recommend their technicians and after sales staff. Thank you all at Tracks. David Harvey.

peter A.

1725176067

Great dealership. All staff from sales to service are friendly helpful professional efficient.They treat everyone like an old friend and nothing is too much troubleThey always put the customer and their needs first there is never any hard sell and they are honest and only recommend the work to be done and don't inflate prices charge for work that doesn't need doingWe have been getting our cars from them since 2011 and can't fault them service plans are really good.That's why we keep going back to them and can't recommend them highly enoughThe cars are excellent as well

Glynis H.

1725097275

My car is now 9 years old and has always been looked after by Tracks in Exeter. Their service is second to none. I assume that it's also a good place to work as many of the staff have been there since I bought my car.However, I did raise one, tongue in cheek, point this time: the complimentary dog biscuits are bigger than those for customers - although it was pointed out that I could have had more than one if I'd wanted!

Corey G.

1725014679

My experience here was amazing was welcomed by a happy salesman called William Stoyle who was very helpful and found us the right car in seconds we went in knowing what we wanted just needed someone to have the car in stock. by far the best service ever received by a dealer. will definitely go back in the future.

Michael H.

1724320798

Tracks as usual were very welcoming polite and obliging and the service and mot on my vehicle was carried out with complete professionalism.

David B.

1724148822

Excellent service

Wendy A.

1723098061

Just ordered s new Suzuki Swift sport as they are being discontinued and I love mine. 3rd Swift I’ve bought from Will at Tracks. Will is so helpful & friendly 👍 All the staff at Tracks are great which is why I keep going back.Highly recommend 😊

Jools P.

1722774829

First purchase of a new car from Tracks of Exeter. From start to finish the process was seamless and the salesman was polite, professional and informative. I recently took advantage of the 2 month check up and the Service Department are just as good. Top marks all round!

Jenny H.

1722358273

Took my car for service and MOT 29/7/24, they couldn't do enough for me. I told them I had a few marks on the drivers side, when I collected it they had removed the marks and you couldn't even see they were there. I would not buy a car anywhere else. they keep you informed of what is going on. I also like the fact that they do health checks on the car. Great company to buy a car from.

Jason W.

1722327579

I recently purchased a new Suzuki from Tracks and also popped it in for its complementary 2 months old "Health check style" service.So far my experience with all members of staff and the service received have been excellent and I have only heard good things about this particular Suzuki franchise. Expectations were met in regards to the agreed duration of the service so I was able to collect the car 60mins after dropping it off. So I did a bit of shopping in the locale and then spent 20mins in the Bake My Day café next to the dealership enjoying a great cup of coffee and freshly baked cinnamon role.Also I received a nice checklist email whilst I was in the café with a video attached which also enables me to have a kind of electronic copy of the servicing carried out if I should ever want to sell the car on in the future.Hopefully when the car starts to show some wear & tear such things as brake pad/disc thickness (if they need replacing) will be captured on the video with digital callipers so you can see that the technician is demonstrating the facts and not an opinion.I there was only one small niggly bit of critical feedback is that is if they are going to offer a free wash and vacuum on vehicles in for a service then please use a microfibre type towel to remove the excess water droplets afterwards (weather permitting of course). Having just washed and waxed my car a few days prior to taking it in I was disappointed to see water droplet rings develop as the car dried out subsequently spoiling all my prior hard work.Maybe it should be an opt out question asked when dropping the vehicle off i.e. "would you like your car washed and vacuumed?" (if they have the time).

Stephen C.

1721974666

Last Tuesday (23rd July) I took my Swift in for fitment of an accessory which the dealership were awaiting delivery of when I collected the car towards the end of June. At the same time they carried out the 2 month health check, which saved me a 75 mile round trip from Somerset. Excellent service as ever and the car had been washed and vacuumed. This is my second Swift and fifth Suzuki, and all have been purchased from Tracks - the previous ones from their Taunton dealership. I would highly recommend them if you are looking to purchase a car and Will in the sales department was very helpful and knowledgeable.

Bev R.

1721591986

Our experience with Tracks has been first class. Will is an asset to your company. His service is excellent and not pushy at all. My father is very happy with his car and will definitely recommend your company to others.

Paul H.

1721413716

I went to track Suzuki Thursday day from MOT and service accident service, especially a lady on resection. Very nice person

Len T.

1721327319

I buy all my cars from Tracks Exeter they're fully trained staff are all very professional from management to Office staff and workshop staff and very helpful. They care about customers and give advice on motoring concerns they sell top quality productsThank you

Reg G.

1721237544

Julie H.

1721212871

Excellent service very helpful and pleasant staff.Would highly recommend this dealership and give them 10 out of 10.

A N

1721073306

Tracks Suzuki Exeter always provide an amazing service and go the extra mile. I would not go anywhere else for my services and MOT. Great team who are always on hand to help when you need advice. Thanks Tracks Suzuki Exeter.

james N.

1720865482

Mike B.

1720677690

Had my Celerio mot’d and serviced last Tuesday (09/07/24) and have to say what an exceptional service they offered, many larger companies/brands could learn a lot about customer service from Tracks and their employees.
Purchased our car from them almost a year ago and all I can say is, if you want hassle free motoring, then I suggest you pay them a visit, highly recommended, MB.

Patricia L.

1720605445

One of the best dealers you could ever want to meet. Nothing is to much trouble for them, it was plain sailing all the way. A special thanks to William he was amazing and even helped to connect my phone.

Richard R.

1720016229

Great service as usual 👍🏼

Cliff O.

1719309213

Our visit went very well. All staff we encountered were very friendly, courteous and helpful. All of our issues were resolved.Many thanks.Cliff O'Dell

ellie B.

1719147979

Jennifer C.

1713528266

Just had Mot done on my Swift Sport and as always the team are very friendly and efficient.

Ellie H.

1708433063

Just bought a Suzuki Vitara from Tracks Suzuki! What a pleasurable experience. Came up looking at one car, which wasn’t to my liking, however was quickly shown something more to my taste. After looking around at different garages, I retuned to Tracks as their customer service was perfect, they were keen to help me is every way possible and kept in contact whilst I was making my decision without being overbearing.
I have collected my car today, which was to an impeccable standard, brand new MOT and service. I was shown how to use different aspects of the car and then I was given the keys and had driven away in less than an hour! Perfect service! Thank you Jack for being so patient! It’s just what I was looking for.

Helen P.

1699451525

Always friendly efficient service. Thank you.

Sarah W.

1692881211

Excellent customer service, friendly and knowledgeable

Sandra A.

1687972155

Service was even better than usual, so helpful and everyone so friendly and professional.

Debbie M.

1686419160

very friendly staff easy to book appointment to have my car mot
well done again regards Debbie Marchant

Jenny G.

1686391612

Service desk always helpful and cheerful. Standard of repair work very high

Philip B.

1664626431

everything went smoothly very professional and friendly plus a video of results.

Paul O.

1663311866

This was the 1st service for my Swift Sport Hybrid (which is such a great car by the way) and the service from the staff was every bit as good as the service on the car. Quick and efficient - well done!

Aj C.

1662855968

Absolutely 💯% service from this firm.
Thank you Jack for all your help.

Albert B.

1656327418

very helpful and quick a good service thank you

Greg B.

1655822860

Took my Grand Vitara in for the replacement of 3 engine pulleys. After speaking to the parts department booking was easy and trouble free. The job was done in under 2 hours and I was on my way. My car was even valeted inside for my return.
Great service! Well done Tracks Exeter.

Andrew M.

1655371382

Always a friendly welcome and everything so professional and well organised. Always a delight to go there.

Jenna M.

1654148123

Pleased with the service on my little blue! Friendly staff as always - a pleasure to deal with.

Jacqui W.

1653994839

as always excellent customer service and friendly staff. 100% recommend. ps The car is great too

Amy R.

1653171367

Just bought my Swift from Tracks and everyone I spoke to were amazing! I would definitely recommend; thank you to Jack who helped with my first query and to Jon for helping me with my chosen car. Everything was simple and done in a few days. Thank you!

Fiona B.

1652532571

Excellent customer service and aftercare. I bought my car from them 3 years ago and it goes back every year for a service and MOT. Such a friendly and helpful team. I could not be happier with the service I receive.

Jan B.

1651840497

Bought my car from them last year , excellent service , took it in yesterday for MOT and service and greeted with lovely lady , all documents ready to sign , keys to courtesy car there ready , she came out and explained few things and off I went . Returned to collect my car later , same lovely lady there and all paperwork there to collect . Thank you Tracks Exeter

Sam C.

1649966502

Sadly it’s sometimes difficult to find loyal, honest, and caring people to look after your car - however, I am so pleased that I chose Tracks Suzuki.

Whilst looking for my next car, I found it difficult narrowing down my options. With that being said, I was recommended Tracks by a family member, who was proud to have had nearly 3 Swift’s in the last 15 years! I was so glad I listened to their recommendation as Tracks couldn’t do enough to meet my requirements and I am very confident that I’d buy my next car from them too!

TracksCare is a great service/care plan for my Swift - it’s affordable, the service is great, it covers a lifetime warranty on your vehicle, and you can’t get much better than that. Free labour, discounted parts, and a complimentary coffee and valet too! (Made me feel better when I had to drop my car off first thing on an early morning!) 😉

The team are great and are always happy to help - they’re very accommodating and deal with you in a very professional and friendly approach. I would love to name a few people in particular but I wouldn’t want to be unfair to the rest of the team and therefore I think my appreciation must go towards the whole of Tracks itself, as I’m yet to come across a single person who doesn’t carry that great work ethic. I purchased my Swift from Taunton and now go to the Exeter dealership due to it being more local and both places are equally as great to work with.

Thank you Tracks!

Chris M.

1644672373

Have never gone any where else for my new cars or servicing and never will. Steve and Aaron were top notch as always and even got talked in to a service plan by Aaron 👍.

Helen W.

1644335528

Friendly fantastic service.

Next Reviews

Customer Reviews

Tracks Suzuki Exeter

5.0

Based on 524 reviews

See all reviews

Tracks Suzuki Exeter

4.9

Based on 508 reviews

See all reviews

John C.

1737310017

Wendy A.

1737237015

Susanne W.

1737200175

Everything so easy and always on time and all staff very polite.

Mike H.

1736858549

Great. Certainly 5* Super efficient both staff (reception - Anita) and service from the moment you walk through the door

Sergio S.

1736680176

Always a pleasure to go and get my car serviced in Tracks. They hoover and wash it as well. 5 stars service.

Maggie O.

1736594565

Staff very helpful and friendly

Coral O.

1735589078

Lovely place, lovely staff, William who works there was super friendly and really helpful!

brian H.

1734091167

Excellent all round , nothing is to much trouble for them, always ready to help . Great friendly staff. A very merry Christmas to you all.

Phil R.

1733831007

Barbara Y.

1733396138

Polite and professional service as always, thank you.

Jon G.

1732623005

Excellent dealership, both Sales and Service! Really friendly and helpful people. Very knowledgeable, a real pleasure to deal with either face to face or on the telephone.

Jay

1732358702

Amazing customer care as always.

Sara S.

1730962263

The usual Tracks experience. Kindness, smooth quality of service.Each year the same.

Diana G.

1730829093

Very efficient and polite serviceEverything explained . Keeps to time schedule and delivers car washed and polished.

Thao R.

1730398426

The best... what else can be said.

Lisa D.

1730232470

Very good company to deal with , very professional staff .The cars are all presented well . Good range of cars .

Andrew F.

1729867396

Service and MOT all completed minimal fuss , all covered under service plan. Everyone friendly and helpful. Best car I’ve ever owned and best dealership I’ve dealt with.

Roger H.

1729597539

Car in for annual service. Usual efficient, polite and happy staff. A pleasure to do business with all at Tracks.

Dutch D.

1729007217

Anne H.

1728911628

william A.

1728315557

One of the mechanics Katie was very helpful getting me back on the road when I unfortunately had some tyre issues, was fixed and sorted the same day! 5*

Sam C.

1727298104

Super service as always, Anita and jack were really helpful.We have a service plan which is great value and spreads the cost of the MOT and service

graeme B.

1727278564

Ben D.

1726386289

Helen C.

1726050764

MOT & Service - once again superb customer service from all involved.

Lawrence G.

1725961863

Isaac C.

1725889938

Alison R.

1725545005

Amanda K.

1725532533

Jeanette W.

1725454835

David H.

1725366716

peter A.

1725176067

Glynis H.

1725097275

Corey G.

1725014679

Michael H.

1724320798

Tracks as usual were very welcoming polite and obliging and the service and mot on my vehicle was carried out with complete professionalism.

David B.

1724148822

Excellent service

Wendy A.

1723098061

Jools P.

1722774829

Jenny H.

1722358273

Jason W.

1722327579

Stephen C.

1721974666

Bev R.

1721591986

Paul H.

1721413716

I went to track Suzuki Thursday day from MOT and service accident service, especially a lady on resection. Very nice person

Len T.

1721327319

Reg G.

1721237544

Julie H.

1721212871

Excellent service very helpful and pleasant staff.Would highly recommend this dealership and give them 10 out of 10.

A N

1721073306

james N.

1720865482

Mike B.

1720677690

Patricia L.

1720605445

Richard R.

1720016229

Great service as usual 👍🏼

Cliff O.

1719309213

Our visit went very well. All staff we encountered were very friendly, courteous and helpful. All of our issues were resolved.Many thanks.Cliff O'Dell

ellie B.

1719147979

Jennifer C.

1713528266

Just had Mot done on my Swift Sport and as always the team are very friendly and efficient.

Ellie H.

1708433063

Helen P.

1699451525

Always friendly efficient service. Thank you.

Sarah W.

1692881211

Excellent customer service, friendly and knowledgeable

Sandra A.

1687972155

Service was even better than usual, so helpful and everyone so friendly and professional.

Debbie M.

1686419160

very friendly staff easy to book appointment to have my car mot
well done again regards Debbie Marchant

Jenny G.

1686391612

Service desk always helpful and cheerful. Standard of repair work very high

Philip B.

1664626431

everything went smoothly very professional and friendly plus a video of results.

Paul O.

1663311866

Aj C.

1662855968

Absolutely 💯% service from this firm.
Thank you Jack for all your help.

Albert B.

1656327418

very helpful and quick a good service thank you

Greg B.

1655822860

Andrew M.

1655371382

Always a friendly welcome and everything so professional and well organised. Always a delight to go there.

Jenna M.

1654148123

Pleased with the service on my little blue! Friendly staff as always - a pleasure to deal with.

Jacqui W.

1653994839

as always excellent customer service and friendly staff. 100% recommend. ps The car is great too

Amy R.

1653171367

Fiona B.

1652532571

Jan B.

1651840497

Sam C.

1649966502

Chris M.

1644672373

Have never gone any where else for my new cars or servicing and never will. Steve and Aaron were top notch as always and even got talked in to a service plan by Aaron 👍.

Helen W.

1644335528

Friendly fantastic service.

Next Reviews