A strong score for Suzuki in latest What Car? Reliability Survey

Suzuki has once again earned a strong ranking in the 2024 What Car? Reliability Survey, released today, achieving a notable brand score of 97.75%, just 0.6% behind the top contender. This well-regarded annual survey gathers feedback from owners of vehicles up to five years old, with nearly 30,000 readers from What Car? participating across 31 different manufacturers.

In addition to this recognition, two Suzuki models have secured top positions among the ten most reliable vehicles in their categories. The Vitara (2015-present) shone in the small SUV segment, scoring 97.7%, while the Swift followed closely with a score of 95.7%.

Claire Evans, consumer editor at What Car?, remarked, “Suzuki is consistently in the top five brands for reliability with owners. No wonder, then, that half of the Swift and Vitara owners responding to our survey told us that dependability was one of the things they liked most about their cars.”

Suzuki owners also benefit from extended peace of mind beyond the typical five-year ownership period, thanks to a complimentary warranty of up to seven years. This warranty becomes effective once the initial three-year/60,000-mile manufacturer warranty expires and is contingent on the vehicle receiving its annual service at a Suzuki dealership.

The warranty remains valid until the next qualifying service and can be renewed for a maximum of seven years or 100,000 miles. It covers major components, and if a customer sells their car during the warranty period, it can be easily transferred to the new owner at no additional cost.

Furthermore, Suzuki offers hybrid technology as standard across its entire range, and What Car? noted that hybrid and plug-in hybrid models from all 31 brands are the least likely to encounter issues, with a failure rate of just 19%, despite their more complex engine and electric motor configurations.

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Customer Reviews

Tracks Suzuki Exeter

5.0

Based on 372 reviews

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Tracks Suzuki Exeter

4.9

Based on 497 reviews

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william A.

1728315557

One of the mechanics Katie was very helpful getting me back on the road when I unfortunately had some tyre issues, was fixed and sorted the same day! 5*

Sam C.

1727298104

Super service as always, Anita and jack were really helpful.We have a service plan which is great value and spreads the cost of the MOT and service

graeme B.

1727278564

Service & MOT arrangements worked fine and car was ready as arranged and agreed. As ever David, Anita, and Ollie were very welcoming and helpful. No problems on the day. Just what you want as a customer.

Ben D.

1726386289

Hi, I just wanted to say how impressed I am with the service that I have received from Tracks, Royce and Will answered any questions I had and made the whole experience extremely enjoyable. I am very happy with the purchase of the Jimny and look forward to buying more cars from you in the future. 10/10

Helen C.

1726050764

MOT & Service - once again superb customer service from all involved.

Lawrence G.

1725961863

All Tracks staff are extremely friendly and welcoming, they are very professional. Our M.O.T. and service was completed with a full report of any problems showing, our’s showed tyres and brake pads will need replacing in 6 months time. Tracks will message us after Christmas so we can go over and have the work done.More than pleased with Tracks and would not wish to go anywhere else for our motoring needs.

Isaac C.

1725889938

Excellent and friendly Suzuki dealership, the staff were always cheerful and eager to help me with any issues or queries I had. I would especially recommend speaking with William Stoyle, he was very helpful in sorting out and setting up my new Swift and making sure I got the best deal possible for my personal needs and situation, as well as having some good jokes and making a solid cup of coffee. If you're in the Armed Forces as well they do some fantastic discounts, I personally saved over £3k.

Alison R.

1725545005

Had an issue with a hire Suzuki swift today. Spotted the flags at Marsh barton so dropped in ! . William was most helpful to get issue sorted. A credit to the company . Have told my Mum about a car on your yard.. a little kindness goes a long way. Thank you 😊

Amanda K.

1725532533

Always a pleasure to have my car MOT and Service at Tracks of Exeter. Staff are 10/10, friendly, informative.Very useful desk space for working there if waiting for my car to be done, coffee and biscuits.Car cleaned inside and out. Top Service!

Jeanette W.

1725454835

we came up yesterday as we had a fault with our Suzuki Scross The problem was sorted out very quickly & efficiently. & they always wash & clean the car..All staff are very professional & very helpful. You are greeted with a lovely smile.we always have Excellent service. A lovely warm atmosphere when you walk in.We would especially like to Mention Anita on the front desk.She is always so caring & compassionate to my Partner as he is not well.We always reccomend Tracks of Exeter.The staff go above & beyond to help customers. Alot of companies could learn alot from them.Thankyou to them all they are a credit to. Suzuki.chris & Jeanette Davey.

David H.

1725366716

I bought a used Suzuki Vitara from Tracks of Exeter 5 months ago (April 2024) but had to take it back recently to sort out some minor faults. I'm very happy to say the work was completed thoroughly and efficiently and all under the warranty. I have been a Tracks of Exeter customer for almost 9 years and thoroughly recommend their technicians and after sales staff. Thank you all at Tracks. David Harvey.

peter A.

1725176067

Great dealership. All staff from sales to service are friendly helpful professional efficient.They treat everyone like an old friend and nothing is too much troubleThey always put the customer and their needs first there is never any hard sell and they are honest and only recommend the work to be done and don't inflate prices charge for work that doesn't need doingWe have been getting our cars from them since 2011 and can't fault them service plans are really good.That's why we keep going back to them and can't recommend them highly enoughThe cars are excellent as well

Glynis H.

1725097275

My car is now 9 years old and has always been looked after by Tracks in Exeter. Their service is second to none. I assume that it's also a good place to work as many of the staff have been there since I bought my car.However, I did raise one, tongue in cheek, point this time: the complimentary dog biscuits are bigger than those for customers - although it was pointed out that I could have had more than one if I'd wanted!

Corey G.

1725014679

My experience here was amazing was welcomed by a happy salesman called William Stoyle who was very helpful and found us the right car in seconds we went in knowing what we wanted just needed someone to have the car in stock. by far the best service ever received by a dealer. will definitely go back in the future.

Michael H.

1724320798

Tracks as usual were very welcoming polite and obliging and the service and mot on my vehicle was carried out with complete professionalism.

David B.

1724148822

Excellent service

Wendy A.

1723098061

Just ordered s new Suzuki Swift sport as they are being discontinued and I love mine. 3rd Swift I’ve bought from Will at Tracks. Will is so helpful & friendly 👍 All the staff at Tracks are great which is why I keep going back.Highly recommend 😊

Maggie O.

1722960947

Jools P.

1722774829

First purchase of a new car from Tracks of Exeter. From start to finish the process was seamless and the salesman was polite, professional and informative. I recently took advantage of the 2 month check up and the Service Department are just as good. Top marks all round!

Jenny H.

1722358273

Took my car for service and MOT 29/7/24, they couldn't do enough for me. I told them I had a few marks on the drivers side, when I collected it they had removed the marks and you couldn't even see they were there. I would not buy a car anywhere else. they keep you informed of what is going on. I also like the fact that they do health checks on the car. Great company to buy a car from.

Jason W.

1722327579

I recently purchased a new Suzuki from Tracks and also popped it in for its complementary 2 months old "Health check style" service.So far my experience with all members of staff and the service received have been excellent and I have only heard good things about this particular Suzuki franchise. Expectations were met in regards to the agreed duration of the service so I was able to collect the car 60mins after dropping it off. So I did a bit of shopping in the locale and then spent 20mins in the Bake My Day café next to the dealership enjoying a great cup of coffee and freshly baked cinnamon role.Also I received a nice checklist email whilst I was in the café with a video attached which also enables me to have a kind of electronic copy of the servicing carried out if I should ever want to sell the car on in the future.Hopefully when the car starts to show some wear & tear such things as brake pad/disc thickness (if they need replacing) will be captured on the video with digital callipers so you can see that the technician is demonstrating the facts and not an opinion.I there was only one small niggly bit of critical feedback is that is if they are going to offer a free wash and vacuum on vehicles in for a service then please use a microfibre type towel to remove the excess water droplets afterwards (weather permitting of course). Having just washed and waxed my car a few days prior to taking it in I was disappointed to see water droplet rings develop as the car dried out subsequently spoiling all my prior hard work.Maybe it should be an opt out question asked when dropping the vehicle off i.e. "would you like your car washed and vacuumed?" (if they have the time).

Stephen C.

1721974666

Last Tuesday (23rd July) I took my Swift in for fitment of an accessory which the dealership were awaiting delivery of when I collected the car towards the end of June. At the same time they carried out the 2 month health check, which saved me a 75 mile round trip from Somerset. Excellent service as ever and the car had been washed and vacuumed. This is my second Swift and fifth Suzuki, and all have been purchased from Tracks - the previous ones from their Taunton dealership. I would highly recommend them if you are looking to purchase a car and Will in the sales department was very helpful and knowledgeable.

Bev R.

1721591986

Our experience with Tracks has been first class. Will is an asset to your company. His service is excellent and not pushy at all. My father is very happy with his car and will definitely recommend your company to others.

Paul H.

1721413716

I went to track Suzuki Thursday day from MOT and service accident service, especially a lady on resection. Very nice person

Len T.

1721327319

I buy all my cars from Tracks Exeter they're fully trained staff are all very professional from management to Office staff and workshop staff and very helpful. They care about customers and give advice on motoring concerns they sell top quality productsThank you

Reg G.

1721237544

Julie H.

1721212871

Excellent service very helpful and pleasant staff.Would highly recommend this dealership and give them 10 out of 10.

A N

1721073306

Tracks Suzuki Exeter always provide an amazing service and go the extra mile. I would not go anywhere else for my services and MOT. Great team who are always on hand to help when you need advice. Thanks Tracks Suzuki Exeter.

james N.

1720865482

Mike B.

1720677690

Had my Celerio mot’d and serviced last Tuesday (09/07/24) and have to say what an exceptional service they offered, many larger companies/brands could learn a lot about customer service from Tracks and their employees.
Purchased our car from them almost a year ago and all I can say is, if you want hassle free motoring, then I suggest you pay them a visit, highly recommended, MB.

Patricia L.

1720605445

One of the best dealers you could ever want to meet. Nothing is to much trouble for them, it was plain sailing all the way. A special thanks to William he was amazing and even helped to connect my phone.

Richard R.

1720016229

Great service as usual 👍🏼

Cliff O.

1719309213

Our visit went very well. All staff we encountered were very friendly, courteous and helpful. All of our issues were resolved.Many thanks.Cliff O'Dell

ellie B.

1719147979

Dave F.

1719057021

Can't find any fault with Tracks at all. I wanted to buy a car with no stress or issues (if ever there was I should just hand the keys over) & they haven't disappointed.Will has always gone out of his way to support, whether its sales, questions or servicing nothing is ever to much trouble or an issue. He has communicated with me directly throughout my purchase and since. Unlike other garages I've only really had to deal with Will for everything, he takes pride in his work and won't send you on a wild goose chase.The rest of the team I've met are down to earth, lovely open and honest, as I've said I haven't had to deal with them really but I can't imagine they would be any different.All in all Tracks is a refreshing experience to not only buying but owning a car, top marks all round!

Anita H.

1718881256

Brillant service all round

Lisa

1718116396

Brilliant service and very friendly welcome from the staff, even the car looked great after a clean inside and out

ThatWeirdoNiamh X.

1717858113

Very quick and easy to do. Always knew who I was which felt weird but very useful.

Martin O.

1717606881

It is a 100 mile round trip for me to have my Vitara serviced by Tracks and, as always, on 4th June it was well worth it. Always treat my like a really valued customer. They really went the extra mile this time - I couldn’t believe it when I returned to my car not only to find it immaculately washed and cleaned inside, but they had also somehow managed to remove a horrible red paint scrape on the side of the car which someone had left whilst my car was parked months ago. I hadn’t managed to get the mark off in months of trying. I hadn’t asked them to do this - well done Tracks. It is so rare to be delighted like this.

Νάσος Hadjiannopoulos (.

1717267459

It's Very important when you can trust the people who look after your precious car ( Tracks )

Jean B.

1717062406

I always receive excellent service from Tracks and all the staff are extremely friendly. I have to drive quite a distance to get there, but it is well worth the effort knowing the car will receive expert attention whilst in the workshop. Thank you Tracks.

John L.

1716997837

Needed a copy of a cars service history that we had recently bought although not from here. Dealt with chap called William who was the absolute essence of helpful. Within 15 minuets we had a printout of the vehicles historic servicing record. Refreshing to find a helpful dealer who is willing to assist even though they are making nothing from it.

Raymond L.

1716371520

Tracks always efficient & courtesy top level. The S-Cross was even cleaned. Thank you guys in service department. We now have 7 Suzuki & about to make it 8 with you & all on your brilliant service contract . Best sales department too.

Rob G.

1716294995

Tracks is the best.We bought our Swift here and always have them service it. Friendly, affordable and professional. Highly recommended!

mark S.

1716126821

GREAT service as ever, excellent communications, everything completed as per schedule inc additional works required. Great team throughout the whole business all very personable and profesional

Rose G.

1715508411

Friendly staff and effective service. Thank you.

colin G.

1715337316

an excellent service

Adam P.

1713559857

What a good dealership. I strolled in off the street with some fairly unusual requests and was dealt with very efficiently and to my complete satisfaction.What is noticeable, and not at all common in car dealers, is that there is obviously a very good culture at Tracks. Everyone is very clearly working, but they're also smiling, helping each other and making sure their customers are all happy.Most dealers have that air of toxicity around them, but not Tracks. It's a nice place to be and, judging by the number of cars they're selling, it's how it should be done.

Jennifer C.

1713528266

Just had Mot done on my Swift Sport and as always the team are very friendly and efficient.

James N.

1713524039

Andrew T.

1712935338

Recently visited Tracks to have a tow bar fitted to my Suzuki Vitara. The service I received from the service personnel was very professional and knowledgeable. The work was carried out at a very high standard, the car was returned to me very clean and tidy. Superb service.

Jay C.

1710592382

Amazing customer care as always.

Jean-Pierre R.

1710003786

I found Will Braddick (and the other members of the sales team we interacted with) highly professional, friendly and just a pleasure to deal with during our search for a used Suzuki. It's great to have such an outstanding dealership in Exeter.

Dennis L.

1709818309

Efficient friendly and prompt service, with a friendly smile

Ellie H.

1708433063

Just bought a Suzuki Vitara from Tracks Suzuki! What a pleasurable experience. Came up looking at one car, which wasn’t to my liking, however was quickly shown something more to my taste. After looking around at different garages, I retuned to Tracks as their customer service was perfect, they were keen to help me is every way possible and kept in contact whilst I was making my decision without being overbearing.
I have collected my car today, which was to an impeccable standard, brand new MOT and service. I was shown how to use different aspects of the car and then I was given the keys and had driven away in less than an hour! Perfect service! Thank you Jack for being so patient! It’s just what I was looking for.

Helen P.

1699451525

Always friendly efficient service. Thank you.

Sarah W.

1692881211

Excellent customer service, friendly and knowledgeable

Jonty R.

1689331227

yet another great service provided by TRACKS EXETER friendly and helpful, can't fault their service, thank you

Sandra A.

1687972155

Service was even better than usual, so helpful and everyone so friendly and professional.

Debbie M.

1686419160

very friendly staff easy to book appointment to have my car mot
well done again regards Debbie Marchant

Jenny G.

1686391612

Service desk always helpful and cheerful. Standard of repair work very high

Philip B.

1664626431

everything went smoothly very professional and friendly plus a video of results.

Paul O.

1663311866

This was the 1st service for my Swift Sport Hybrid (which is such a great car by the way) and the service from the staff was every bit as good as the service on the car. Quick and efficient - well done!

Aj C.

1662855968

Absolutely 💯% service from this firm.
Thank you Jack for all your help.

Albert B.

1656327418

very helpful and quick a good service thank you

Greg B.

1655822860

Took my Grand Vitara in for the replacement of 3 engine pulleys. After speaking to the parts department booking was easy and trouble free. The job was done in under 2 hours and I was on my way. My car was even valeted inside for my return.
Great service! Well done Tracks Exeter.

Andrew M.

1655371382

Always a friendly welcome and everything so professional and well organised. Always a delight to go there.

Jenna M.

1654148123

Pleased with the service on my little blue! Friendly staff as always - a pleasure to deal with.

Jacqui W.

1653994839

as always excellent customer service and friendly staff. 100% recommend. ps The car is great too

Amy R.

1653171367

Just bought my Swift from Tracks and everyone I spoke to were amazing! I would definitely recommend; thank you to Jack who helped with my first query and to Jon for helping me with my chosen car. Everything was simple and done in a few days. Thank you!

Fiona B.

1652532571

Excellent customer service and aftercare. I bought my car from them 3 years ago and it goes back every year for a service and MOT. Such a friendly and helpful team. I could not be happier with the service I receive.

Jan B.

1651840497

Bought my car from them last year , excellent service , took it in yesterday for MOT and service and greeted with lovely lady , all documents ready to sign , keys to courtesy car there ready , she came out and explained few things and off I went . Returned to collect my car later , same lovely lady there and all paperwork there to collect . Thank you Tracks Exeter

Sam C.

1649966502

Sadly it’s sometimes difficult to find loyal, honest, and caring people to look after your car - however, I am so pleased that I chose Tracks Suzuki.

Whilst looking for my next car, I found it difficult narrowing down my options. With that being said, I was recommended Tracks by a family member, who was proud to have had nearly 3 Swift’s in the last 15 years! I was so glad I listened to their recommendation as Tracks couldn’t do enough to meet my requirements and I am very confident that I’d buy my next car from them too!

TracksCare is a great service/care plan for my Swift - it’s affordable, the service is great, it covers a lifetime warranty on your vehicle, and you can’t get much better than that. Free labour, discounted parts, and a complimentary coffee and valet too! (Made me feel better when I had to drop my car off first thing on an early morning!) 😉

The team are great and are always happy to help - they’re very accommodating and deal with you in a very professional and friendly approach. I would love to name a few people in particular but I wouldn’t want to be unfair to the rest of the team and therefore I think my appreciation must go towards the whole of Tracks itself, as I’m yet to come across a single person who doesn’t carry that great work ethic. I purchased my Swift from Taunton and now go to the Exeter dealership due to it being more local and both places are equally as great to work with.

Thank you Tracks!

Chris M.

1644672373

Have never gone any where else for my new cars or servicing and never will. Steve and Aaron were top notch as always and even got talked in to a service plan by Aaron 👍.

Helen W.

1644335528

Friendly fantastic service.

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