Tag Archive: awards

Highest ranking for Suzuki by What Car? readers 

January 16, 2024

Suzuki, recognized as experts in small cars, is delighted to share positive outcomes from the latest What Car? Reliability Survey.

The survey, based on feedback from 21,732 owners of cars up to five years old, inquired about faults, repair duration, and costs over the last two years. Among the 32 car brands and 178 models evaluated, the Swift claimed the top spot in the small car category with an impressive 99.5% score. Only four percent of Swift owners reported issues, all of which were promptly and cost-effectively addressed within a day. An owner expressed, “My Swift has been incredibly reliable; I plan to get another one in a few years.”

In the small SUV category, the Ignis also secured the leading position with a remarkable 99.4% score. Additionally, the Vitara earned a spot in the top 10 with a commendable 96.7% rating. Suzuki as a brand achieved an overall ranking in the top four among the 32 manufacturers assessed, boasting a strong score of 96.9%. Claire Evans, Consumer Editor of What Car?, stated, “For those seeking an affordable and reliable small hatchback or SUV, the Suzuki Swift and Ignis are excellent choices. Owners reported minimal faults, swiftly addressed at no cost.”

Apart from the robust reliability and economical ownership of Suzuki vehicles, the Service Activated Warranty adds further assurance. This warranty, available after the expiration of the three-year/60,000 miles manufacturer warranty, continues until the subsequent qualifying service, extending up to a maximum vehicle age of seven years/100,000 miles, whichever occurs first.

Tracks finalists at Auto Trader Retailer Awards

October 23, 2023

We are delighted to announce that Tracks Suzuki have been named as a finalist in the ‘Retailer of the Year’ category at the Auto Trader Retailer Awards 2023.

“To make the final 3 from over 13,000 retailers nationwide and a shortlist of 1,000 dealers on the UK’s largest car marketplace, Auto Trader, is a huge achievement for us and testament to the hard work and commitment of our incredible team,” says Tracks General Manager, Harry Ody.

This year’s Auto Trader Awards take place on 18th October 2023 at 8 Northumberland Avenue in London, and recognises and celebrates the very best of the automotive industry.

Sales & Aftersales teams win Suzuki Trust Award

January 27, 2023

“The trusted car brand for those who are proud to be different.”

That’s Suzuki GB PLC brand vision, so we’re chuffed to receive their Trust Award for high performance in this category for both sales and aftersales in 2022.

A HUGE thank you to all our Suzuki customers for their great feedback and scoring us so highly – we couldn’t do it without you!

Tracks accredited Highly Rated by Auto Trader FIVE years in a row

August 4, 2022

For a fifth year in a row, Tracks Group have been consistently recognised by their customers as providing an outstanding experience and qualified for Highly Rated accreditation by Auto Trader, the UK’s largest new and used car marketplace.

The Highly Rated campaign selects retailers based on their average customer rating on Auto Trader’s marketplace, the number of high-quality reviews and their engagement with customers. Highly Rated retailers have built their brand reputation on trust and transparency with their customers and consistently delivered service.

Auto Trader’s group sales director, Darren Moon, commented:  “We introduced our Highly Rated accreditation as an opportunity to celebrate those retailers that are going above and beyond to provide their customers with an exceptional level of service. Even prior to the pandemic, meeting our strict criteria was a huge achievement, but it is especially so in today’s increasingly competitive and complex retail landscape.

“Although the market is returning slowly to more normal trading conditions, the recent acceleration in digital retailing trends means that it has never been more important for retailers to be able to immediately reassure potential customers of the quality service their business is able to provide. As one of the UK’s most widely known and trusted brands, we hope recognition from Auto Trader will help this year’s Highly Rated retailers stand out from competitors by building instant trust with car buyers.”

Suzuki top Automotive brand for Customer Satisfaction

July 8, 2022

Suzuki has ranked as the top Automotive brand out of 27 car manufacturers measured in the latest bi-annual Institute of Customer Service UK Customer Satisfaction Index (UKCSI) published this July.

From 265 named organisations, Suzuki ranked in joint 5th position overall and has now ranked 1st in Automotive UKCSI five times since 2019. In the latest survey, Suzuki ranked 17 places above the next automotive brand of the companies measured.

The index is a barometer of customer satisfaction and asks over 10,000 consumers to rate their experiences of dealing with companies across 13 different sectors, including those in the motor industry.

As part of the survey, customers were asked questions relating to various aspects of their experience when dealing with brands including Trust, Experience, Customer Ethos, Emotional Connection and Ethics. With reference to the automotive sector of UKCSI, Suzuki ranked joint 1st for Trust as well as the brand that customers would most likely remain loyal to.

Commenting on the results, Nobuo Suyama, Managing Director of Suzuki GB PLC, said: We are very proud of our achievement to once again be in first position in the Automotive sector of UKCSI Index, particularly in the challenging times we continue to face. Consistent evolution of the Suzuki customer experience remains a core focus for us and the ongoing efforts of our staff and dealers has again really paid off.”

He added: “Without the support of our nationwide dealer network, and the hundreds of people that work tirelessly for the brand to deliver exceptional standards for our customers we could not have delivered such a fantastic result. I would like to again congratulate everyone who has played a part to attain another excellent achievement.”