Tag Archive: reliability

Suzuki tops What Car? 2023 reliability survey

June 22, 2023

Suzuki has topped the 2023 What Car? Reliability Survey following feedback from 25,000 readers who reported on their ownership of cars aged between six and 20 years.

Owners were asked if their vehicle had suffered any faults in the past two years, how long the repairs took and how much they cost, with the overall score expressed as a percentage.

Of the 30 brands and 400 models measured, Suzuki achieved the highest brand rating, at 94.7%, bolstered by the Vitara (2015-present) which scored 99.3% and ranked the second most reliable car in the small SUV category with only six per cent of owners reporting any faults with their cars. Most importantly, all cars could still be driven and were repaired on the same day.

The Swift (2010-2017) followed close behind at 98.1% with What Car? consumer editor Claire Evans commented: “It’s got a lot going for it, including great driving manners, a reasonable amount of space and a high rating for safety. Like other Suzuki models, it’s also bullet proof, even as it ages. Only six per cent of the Swifts in our survey developed a fault, and the battery was the only component affected. All cars could still be driven, half were fixed in less than a day, and no repair bills exceeded £100”. 

Japanese brands occupied six of the top 10 most reliable brand positions, while at the other end of the scale, Citroën and Land Rover received the lowest scores, of 60.3% and 61.3% respectively.

Top 10 most reliable brands

Top 10 most unreliable brands

Suzuki ranked second most reliable manufacturer by Honest John

December 30, 2022

The Honest John Satisfaction Index 2022 has ranked Suzuki as the second most reliable manufacturer out of 29 car brands, based on the feedback of more than 6,000 motorists.

Owners were asked to rate their cars in various key areas, with drivers scoring them for reliability, comfort, fuel efficiency, practicality and performance, as well as build quality, ease of use, safety and repair costs. The standout performer for Suzuki in this year’s index was the Swift model, with drivers giving high scores for build quality and reliability, while the Vitara was also praised as a dependable SUV.

“Suzuki has earned one of its strongest ever results in the Honest John Satisfaction Index, with owners giving the Japanese car brand exceptionally high ratings for build quality and reliability,” said Dan Powell, Senior Editor at Honest John. “Suzuki secured an average of 9.75 out of 10 for reliability, which is the second highest score in this year’s Index. Suzuki is clearly committed to producing high quality and dependable cars that its owners can trust.”

Suzuki was also rated top automotive brand in the Honest John UK Customer Satisfaction Index earlier in the summer, which really emphasises how customers feel about Suzuki as a brand.

High rankings for Suzuki in 2021 What Car? reliability survey

August 27, 2021

Suzuki is celebrating some great news from the results of the 2021 What Car? Reliability Survey.

Following reports from over 16,300 readers about their car ownership experience for vehicles up to five years old, Suzuki ranked joint third out of the 30 car brands measured with a score of 97.1% reliability.

What Car? measured 178 different models across the industry and in the small car class, the Swift model ranked in the top three with owners reporting 99.3%  reliability during their ownership period.

Steve Huntingford, Editor of What  Car? comments: “The Suzuki Swift majors on value for money, but that’s not at the expense of dependability. In fact, the Swift is one of the most dependable small cars  you can buy according to owners of cars up to five years old.”