Meet the Tracks Team

The dedication and commitment of these incredible people has been key to our business success. Many have been part of the Tracks family for several years and their loyalty has been integral to building strong customer relations.

Management

Stephen Ody
Managing Director
Harry Ody
Director

Sales

Royce Partridge
Sales Manager
Will Braddick
Franchise Manager
Jack Gardner
Sales Executive
William Stoyle
Sales Executive

Aftersales

David Upton
Aftersales Manager
Anita Hill
Service Coordinator
Pete Delve
Parts Manager
Oliver Westwood
Aftersales Advisor

Accounts & Marketing

Katie Adams
Sales / Accounts Administrator
Hannah Gregory
Marketing Coordinator

Technicians

James Holgate
Vehicle Technician
Rick Clough
Vehicle Technician
Martin Breeze
Vehicle Technician
Katie Penberthy
Vehicle Technician
George Rosewell
Apprentice Technician

Valeting

Matt Williams
Head Valeter
Jarek Kaminski
Valeter
Chris Densham
Valeter
Keith Chapman
Valeter / Driver
Jamie Sinclair
Valeter
Paul Patten
Valeter

Customer Reviews

Tracks Suzuki Exeter
Tracks Suzuki Exeter
4.9
Based on 536 reviews
See all reviews
PETER C.
1763799999
Just purchased a used Ignis from them and have come back many times now for their excellent service both before and after purchase, Jack is... exceptional in his customer skillsread more
Stephen W.
1762629392
Had a very good experience dealing with car salesman JackVery helpful and informative but not pushyThank you Jack for an extremely enjoyable... experienceread more
Julian B.
1762606273
Once again - smooth and efficient customer service on my latest visit where we were getting the Swift serviced plus an MoT. Carried out at speed and... with courtesy as always. Top garage - thank you!read more
Dave R.
1760769971
Visited Tracks today to explore the possibility of changing my car. My wife has had a very good experience here as did I today.Very friendly... knowledgeable staff who are happy to give you their time and attention.I will be happy if it is possible to buy my next car from them!Update.I had the misfortune to damage a (diamond cut) wheel and called it Tracks to ask if they knew of someone who could repair it. They not only recommended someone to me, but booked it in and arranged to do my service at the same time.I dropped my car off on the 29th of June and they gave me the new Swace to drive (not sure about the name but a fantastic car to drive).It took 4 days to repair my wheel and I was able to keep the courtesy car while it was being repaired.I collected my car this morning and the wheel repair is amazing, the car was clean and hoovered and the staff were their usual professional, helpful and friendly selves.I cannot stress how good the service is here, the staff go above and beyond to help. It is a real pleasure to visit their showroom at Exeter.Further update!Now on my 3rd Suzuki and loving the cars! I was also invited to the launch of the new e Vitara, what a car!It was lovely to see all the team again and as always they were professional, friendly and attentive!read more
stephen T.
1760695160
Top class service from picking up my car from my home and getting it back again after being serviced
Bev B.
1760379423
Professional and outstanding service
graeme B.
1758111383
As usual, David was very polite at reception. Car was serviced and ready earlier than promised which was good. Nicely valeted inside. Thank You. Have... been using Tracks for many many years, and always pleased. Graemeread more
David O.
1758106505
Fabulous experience having my Vitara serviced at Tracks, Exeter.A friendly welcome from Anita when I dropped off my vehicle, a comfortable waiting... area with hot drinks and biscuits. My car was washed before pick up.The service was included in my Service Plan which extended my warranty for another year.A really excellent experience.read more
Craig T.
1758011792
I don’t normally take the time to complete a review but I believe that Tracks Suzuki, Exeter is worth it. I Purchased a Polestar 2 from Tracks in... August 2025 whilst on holiday, which hopefully puts in to perspective how confident I was in the company. It started with speaking to Will on the phone and almost immediately I felt confident he was a cracking salesman. I had a mrs and 2 young kids in tow and at no point did I feel the process was being dragged out. Within 20mins I had a test drive, discussed finance (which was a pleasure and completely transparent with the use of a broker sorted by Will) I have purchased loads of cars and never had the freedom to pick my own finance and Apr which ended up being the lowest I had been looking at. The smooth sailing continued until there was an issue with the finance (my fault as I hadn’t brought my licence on holiday for proof of ID) BUT Tracks sorted this and managed to contact the broker and another finance company was chosen, again the problem was all on me yet they sorted it. The car was purchased and ready to go the next day, due to my issues with the ID and finance the finance company was taking an age to get it done BUT yet again Tracks came through sales, sales manager and the director were all involved just so I could get the car that day, which with there help it was pushed through. I honestly can’t really do the review justice of how good the company was and is. At no point did I feel I was a problem (even though I was), at no point did I feel pressured into buying anything extra, the car was in a really good condition, it was clean and tidy and had a wash prior to me getting it and a full charge. The communication didn’t stop after the sale either. The after sales again was amazing checking how the car was and how I was with the car. The fact that the car wasn’t a Suzuki either was impressive, the sales team were knowledgable about all the cars on the lot no matter what make or model they were. I would recommend this company 100%. Has that family run business feeling about it and they would honestly do anything for you.read more
Mike G.
1757531986
I have used Tracks of Exeter for the past 7 years, amazing service, I recently helped my granddaughter buy her first car, Suzuki Swift, after a month... a little niggle with the air con appeared, taking it in today I mentioned to Anita that there were 2 other very minor issues, no problem, we will sort that whilst it's here and they did. Sitting in reception I was amazed at the number of customers that were booking their next service before they left.Thank you Anita and Tracks for looking after us. Customer service at its very best.read more
Neil C.
1756070965
Bought a Vitara from Tracks in June. Sales man (William Stoyle) was great. Handled everything perfectly. Treated my wife and myself exceptionally... well, without any pushy hard selling techniques. This made the purchase process easy and satisfying. As for the car- we drove it back to the north of Scotland and have just completed a road trip around the NC500. Car has been great and look forward to keeping it for years to come. Thanks William and Tracks.read more
Barry G.
1753377731
We purchased a Suzuki in December and what can we say for salesman was a lovely charming young gentleman who was very helpful and got us the car... quickly as we needed it urgently fantastic handover and support from all the team at tracks every time the vehicle goes in to be serviced it is washed and cleaned and they always offer us. Coffee for showroom is immaculate and the staff are all very friendly. Would highly recommend this company.read more
Adrian M.
1753353505
Tracks are an excellent Car Dealership. From the initial purchase right through to after sales and servicing is exceptional. I have used Tracks for... over ten years and purchased six cars from them. I cannot recommend them enoughread more
Sandra T.
1752507903
Excellent! William was super efficient, friendly and knowledgeable
Steve C.
1751654033
We have owned our Susuki Ignis from new for nearly 5 years now and we just love it. In all this time Tracks have serviced the car and carried out the... Mot's through a service plan we have with them.The customer service We have recieved from Tracks has always been very helfull and extremely polite with all the staff being a credit to to the garage.We have no intetions of changing our car yet but when we do its most likely we will buy another Suzuki and Tracks of Exeter would be our first choice of people to deal with.Thank you to all the Staff at Tracks of Exeter,Steve & Dee Clarke.read more
Alexander T.
1748945741
Tracks are clearly a well oiled machine. I've not had a problem with them so far.
Thao R.
1747916392
The best... what else can be said.
Ted J.
1747475582
It is always a pleasure to visit Tracks in Exeter. The staff are all so helpful and friendly. This was my first service after buying a Swift from... them a year ago. We have the monthly payment plan and it was a nice surprise to hear that we had nothing to pay! Nice surprise also when we were told about the after-service guarantee. It was a lovely sunny day and so we took a walk along the Canal just a few minutes walk away.while we were waiting for the work to be completed.read more
Phil M.
1747216514
Excellent carrying out annual service - pro-actively dealt with a minor recall issue. Friendly, helpful and professional staff.
Lesley E.
1746697636
I bought my Suzuki Swift from Tracks in Exeter in 2019 and set up a service plan, so they have been looking after it for me since new. The staff are... friendly and helpful, and always make me feel welcome - despite being really busy - and I know I can trust them to do an excellent jobread more
John C.
1744642909
Excellent service at Tracks of Exeter.Car was serviced and returned on time, plus car was washed and cleaned inside. Reception staff were first... class and I also had a coffee free of charge from their coffee machine. Well done Tracks!Would recommend Tracks to anyone wanting a good service for their car.read more
Mike G.
1744199277
Usual A1 service
S G.
1744195134
Really good experience at Tracks. Sales staff were personable but not pushy, so I never worried I was being cajoled or scammed. I also paid for a... reverse camera to be installed and a manager who lives local to me collected the car and bought it back after the install. They even gave the car a wash! I would recommend them and they will be my first call next time I need a new car.read more
Keith B.
1743722528
Again very impressive service and hospitality
Sophie W.
1743500683
EDIT:I am pleased to say this was resolved satisfactorily and therefore I have adjusted the star rating from 1 star to 4. Many thanks.We are... normally so impressed with the customer service at Tracks Suzuki however a couple of weeks ago I feel it was lacking somewhat. I had my car booked in for a service and MOT which was carried out in good time considering it needed a few repairs, one of which was a slow puncture on a tyre from a nail. I was assured that a repair had been successfully carried out and I left to make the hour long journey home. After about 10 minutes on the motorway, the tyre pressure warning light came on indicating that the tyre pressure had dropped to 28. I called Tracks as soon as I got home and they graciously offered to refund the cost of the repair, and that I take it to a local tyre repair place to get it fixed as we live so far away.The next day, when I turned the engine on the tyre pressure warning light was now saying the faulty tyre was at 18, which is near enough a flat tyre. I drove straight to a local tyre repair place whereby they then proceeded to tell me that the repair had been so badly carried out they were unable to re-repair the tyre and that I would need a brand new tyre. They told me I could take a video of them pouring the fluid onto the repair which I did, and you can see how badly cracked it was and bubbling. They also mentioned how they were happy to speak to Tracks Suzuki directly about the matter, which I felt was very honest.I then called Tracks Suzuki and spoke to David Upton, to explain what had happened and if they were willing to offer any compensation towards the cost of the new tyre, to which I was laughed at and told that they would never have done a bad repair, and that he had to go as he had "people shouting at him". Considering how quickly the tyre pressure warning light came on during my drive home, it is quite clear that this was indeed a bad repair, and a dangerous one at that.Not only do I feel this is completely unacceptable, as I was sent home to drive a long way on a faulty tyre (at 8 months pregnant I might add), but the way in which it was handled was dismissive and unprofessional. It has left a sour taste in our mouths and although we will lose out on our lifetime guarantee, unless this is rectified satisfactorily, we will not be using Tracks Suzuki for any further business again.read more
George T.
1743171038
Really good service great staff very friendly and knowledgeable .Would recommend to anyone needing a car or work doneThanks
Martin O.
1742923695
Well, I went to post a new review and found that I hadn’t hit the “post” button on this one from June last year, so it will do instead!……It is a 100... mile round trip for me to have my Vitara serviced by Tracks and, as always, on 4th June it was well worth it. Always treat my like a really valued customer. They really went the extra mile this time - I couldn’t believe it when I returned to my car not only to find it immaculately washed and cleaned inside, but they had also somehow managed to remove a horrible red paint scrape on the side of the car which someone had left whilst my car was parked months ago. I hadn’t managed to get the mark off in months of trying. I hadn’t asked them to do this - well done Tracks. It is so rare to be delighted like this.read more
David H.
1742723578
Very professional and friendly all service staff car was washed and vacuum very grateful thank you all very much Dave and Helen
Jane R.
1742583324
Always helpful. As a point to improve, perhaps run through any 'quirks' of a car (I spent a rather embarrassing 10 mins at a petrol station trying to... unlock/lock the petrol cap on my Fiat 500 - thank goodness for YouTube!)read more
Jay
1742036639
Amazing customer care as always.
Martin M.
1742035434
Always quick and reliable with their customer service and car services
Dave F.
1741604434
Can't find any fault with Tracks at all. I wanted to buy a car with no stress or issues (if ever there was I should just hand the keys over) & they... haven't disappointed.Will has always gone out of his way to support, whether its sales, questions or servicing nothing is ever to much trouble or an issue. He has communicated with me directly throughout my purchase and since. Unlike other garages I've only really had to deal with Will for everything, he takes pride in his work and won't send you on a wild goose chase.The rest of the team I've met are down to earth, lovely open and honest, as I've said I haven't had to deal with them really but I can't imagine they would be any different.All in all Tracks is a refreshing experience to not only buying but owning a car, top marks all round!read more
Len T.
1741462141
I buy all my cars from Tracks Exeter they're fully trained staff are all very professional from management to Office staff and workshop staff and... very helpful. They care about customers and give advice on motoring concerns they sell top quality productsThank youread more
Colin M.
1741364941
Excellent professional service, highly recommended.Thank you
Stephen L.
1741008896
Had new Swift sports twice now and was a bit sad it was being stopped so we bought a new Swift Ultra 1.2 and what a difference it’s amazing. It’s... still pleasantly nippy and the extras are just never ending and they are extremely nice to drive makes me want to keep going out for a drive. One extra which I found yesterday was the adaptive cruise control I did not have a clue about. On the motorway I always set the speed so I did with the ACC and the car drives itself take your feet off the accelerator and away it goes it keeps a set distance from the car in front and if he slows down so do you and it’s a set distance from the car behind you and stays within the speed limit. If the car in front keeps slowing down you indicate to change lanes and away you go accelerating on its own to the speed limit if you change lanes without indicating the car gently turns back into your lane. The extras on this car more than make up for not having a sport it makes the drive so much more enjoyable and the staff at Tracks Exeter are brilliant with sales service and anything else and the new Ultra has everything and more. The car also has a camera in the radio/satnav screen that checks your fave to see if your getting drowsy at the wheel I assume it then sounds an alarm.read more
Paul C.
1740319358
I had been looking for a long time for a particular vehic oking for so long i met and spoke to a lot of car dealers throught the british isles. All i... can say is none of them were a patch on the Tracks team. (William Stoyle mainly).Not just other car dealers but a lot of businesses that come in contact with the public can learn a hell of a lot from this team and their methods.I have to say a massive thankyou to William Stoyle separately. Its hard to believe this , polite, patience and knowledgeable young man is only 19. ???!!!!. You have a very bright future ahead of you sir and i wish you all the very best...read more
Alistair D.
1739893360
The really good reviews on Google helped me in my decision to choose to visit this dealer, and I am here to add to the praise for Tracks Suzuki and... in particular the salesman William Stoyle. My purchase was super straight forward, from the ease of arranging the test drive, to the completion of all the paperwork and the collection of the car. William was really helpful, knowledgeable and genuine, a pleasant change from some other sales people I'd encountered in my search for a car.Hats off and thanks to the team who prepared the car, and applied the very competitively priced ceramic coating. The car looked as good as it could when I collected it, so very shiny!I'm hoping this car will last me for some time, but when it comes to replacement time Tracks Suzuki will be top of the list of dealers to visit.read more
Prue R.
1739880224
This Suzuki dealership is simply the Best! Service just done in an jiffy, all with a smile and recognition of myself and my husband. Lovely to see... staff who stay and who know us, so we are greeted by name and welcomed as friends, indeed, I have never known them greet anyone without curtesy and respect. The cars are fabulous and I am now on my second Ignis, which is brilliant fun and really zippy. Highly recommend this team, can't fault them in any way!!read more
Roger H.
1739619547
Car in for MOT and new tyres. Usual efficient, courteous and cheerful service.
Ann L.
1737721597
Wendy A.
1737237015
So pleased with our first new Ignis,my wife and I now have 2.The dealership with Will was professional ,informed ,delightful twice over,the staff... all friendly knowledgeable,kind and helpful.Best dealership experiences,honestly by far.Elsewhere,forget it.Thank you.Mark.read more
Susanne W.
1737200175
Everything so easy and always on time and all staff very polite.
Mike H.
1736858549
Great. Certainly 5* Super efficient both staff (reception - Anita) and service from the moment you walk through the door
Sergio S.
1736680176
Always a pleasure to go and get my car serviced in Tracks. They hoover and wash it as well. 5 stars service.
Maggie O.
1736594565
Staff very helpful and friendly
Coral O.
1735589078
Lovely place, lovely staff, William who works there was super friendly and really helpful!
brian H.
1734091167
Excellent all round , nothing is to much trouble for them, always ready to help . Great friendly staff. A very merry Christmas to you all.
Phil R.
1733831007
Contacted Jack to try & purchase a new Jimny. Unfortunately, they could not supply what I was looking for in the required timeframe & bought... elsewhere. But - even knowing no direct business was forthcoming – Jack continued to give excellent customer advice & service. Wish more dealers were like these guys. Just a shame you guys do not sell you wheel & tyre packages UK-wide though...read more
Barbara Y.
1733396138
Polite and professional service as always, thank you.
Next Reviews
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Customer Reviews

Tracks Suzuki Exeter
Tracks Suzuki Exeter
4.9
Based on 536 reviews
See all reviews
PETER C.
1763799999
Just purchased a used Ignis from them and have come back many times now for their excellent service both before and after purchase, Jack is... exceptional in his customer skillsread more
Stephen W.
1762629392
Had a very good experience dealing with car salesman JackVery helpful and informative but not pushyThank you Jack for an extremely enjoyable... experienceread more
Julian B.
1762606273
Once again - smooth and efficient customer service on my latest visit where we were getting the Swift serviced plus an MoT. Carried out at speed and... with courtesy as always. Top garage - thank you!read more
Dave R.
1760769971
Visited Tracks today to explore the possibility of changing my car. My wife has had a very good experience here as did I today.Very friendly... knowledgeable staff who are happy to give you their time and attention.I will be happy if it is possible to buy my next car from them!Update.I had the misfortune to damage a (diamond cut) wheel and called it Tracks to ask if they knew of someone who could repair it. They not only recommended someone to me, but booked it in and arranged to do my service at the same time.I dropped my car off on the 29th of June and they gave me the new Swace to drive (not sure about the name but a fantastic car to drive).It took 4 days to repair my wheel and I was able to keep the courtesy car while it was being repaired.I collected my car this morning and the wheel repair is amazing, the car was clean and hoovered and the staff were their usual professional, helpful and friendly selves.I cannot stress how good the service is here, the staff go above and beyond to help. It is a real pleasure to visit their showroom at Exeter.Further update!Now on my 3rd Suzuki and loving the cars! I was also invited to the launch of the new e Vitara, what a car!It was lovely to see all the team again and as always they were professional, friendly and attentive!read more
stephen T.
1760695160
Top class service from picking up my car from my home and getting it back again after being serviced
Bev B.
1760379423
Professional and outstanding service
graeme B.
1758111383
As usual, David was very polite at reception. Car was serviced and ready earlier than promised which was good. Nicely valeted inside. Thank You. Have... been using Tracks for many many years, and always pleased. Graemeread more
David O.
1758106505
Fabulous experience having my Vitara serviced at Tracks, Exeter.A friendly welcome from Anita when I dropped off my vehicle, a comfortable waiting... area with hot drinks and biscuits. My car was washed before pick up.The service was included in my Service Plan which extended my warranty for another year.A really excellent experience.read more
Craig T.
1758011792
I don’t normally take the time to complete a review but I believe that Tracks Suzuki, Exeter is worth it. I Purchased a Polestar 2 from Tracks in... August 2025 whilst on holiday, which hopefully puts in to perspective how confident I was in the company. It started with speaking to Will on the phone and almost immediately I felt confident he was a cracking salesman. I had a mrs and 2 young kids in tow and at no point did I feel the process was being dragged out. Within 20mins I had a test drive, discussed finance (which was a pleasure and completely transparent with the use of a broker sorted by Will) I have purchased loads of cars and never had the freedom to pick my own finance and Apr which ended up being the lowest I had been looking at. The smooth sailing continued until there was an issue with the finance (my fault as I hadn’t brought my licence on holiday for proof of ID) BUT Tracks sorted this and managed to contact the broker and another finance company was chosen, again the problem was all on me yet they sorted it. The car was purchased and ready to go the next day, due to my issues with the ID and finance the finance company was taking an age to get it done BUT yet again Tracks came through sales, sales manager and the director were all involved just so I could get the car that day, which with there help it was pushed through. I honestly can’t really do the review justice of how good the company was and is. At no point did I feel I was a problem (even though I was), at no point did I feel pressured into buying anything extra, the car was in a really good condition, it was clean and tidy and had a wash prior to me getting it and a full charge. The communication didn’t stop after the sale either. The after sales again was amazing checking how the car was and how I was with the car. The fact that the car wasn’t a Suzuki either was impressive, the sales team were knowledgable about all the cars on the lot no matter what make or model they were. I would recommend this company 100%. Has that family run business feeling about it and they would honestly do anything for you.read more
Mike G.
1757531986
I have used Tracks of Exeter for the past 7 years, amazing service, I recently helped my granddaughter buy her first car, Suzuki Swift, after a month... a little niggle with the air con appeared, taking it in today I mentioned to Anita that there were 2 other very minor issues, no problem, we will sort that whilst it's here and they did. Sitting in reception I was amazed at the number of customers that were booking their next service before they left.Thank you Anita and Tracks for looking after us. Customer service at its very best.read more
Neil C.
1756070965
Bought a Vitara from Tracks in June. Sales man (William Stoyle) was great. Handled everything perfectly. Treated my wife and myself exceptionally... well, without any pushy hard selling techniques. This made the purchase process easy and satisfying. As for the car- we drove it back to the north of Scotland and have just completed a road trip around the NC500. Car has been great and look forward to keeping it for years to come. Thanks William and Tracks.read more
Barry G.
1753377731
We purchased a Suzuki in December and what can we say for salesman was a lovely charming young gentleman who was very helpful and got us the car... quickly as we needed it urgently fantastic handover and support from all the team at tracks every time the vehicle goes in to be serviced it is washed and cleaned and they always offer us. Coffee for showroom is immaculate and the staff are all very friendly. Would highly recommend this company.read more
Adrian M.
1753353505
Tracks are an excellent Car Dealership. From the initial purchase right through to after sales and servicing is exceptional. I have used Tracks for... over ten years and purchased six cars from them. I cannot recommend them enoughread more
Sandra T.
1752507903
Excellent! William was super efficient, friendly and knowledgeable
Steve C.
1751654033
We have owned our Susuki Ignis from new for nearly 5 years now and we just love it. In all this time Tracks have serviced the car and carried out the... Mot's through a service plan we have with them.The customer service We have recieved from Tracks has always been very helfull and extremely polite with all the staff being a credit to to the garage.We have no intetions of changing our car yet but when we do its most likely we will buy another Suzuki and Tracks of Exeter would be our first choice of people to deal with.Thank you to all the Staff at Tracks of Exeter,Steve & Dee Clarke.read more
Alexander T.
1748945741
Tracks are clearly a well oiled machine. I've not had a problem with them so far.
Thao R.
1747916392
The best... what else can be said.
Ted J.
1747475582
It is always a pleasure to visit Tracks in Exeter. The staff are all so helpful and friendly. This was my first service after buying a Swift from... them a year ago. We have the monthly payment plan and it was a nice surprise to hear that we had nothing to pay! Nice surprise also when we were told about the after-service guarantee. It was a lovely sunny day and so we took a walk along the Canal just a few minutes walk away.while we were waiting for the work to be completed.read more
Phil M.
1747216514
Excellent carrying out annual service - pro-actively dealt with a minor recall issue. Friendly, helpful and professional staff.
Lesley E.
1746697636
I bought my Suzuki Swift from Tracks in Exeter in 2019 and set up a service plan, so they have been looking after it for me since new. The staff are... friendly and helpful, and always make me feel welcome - despite being really busy - and I know I can trust them to do an excellent jobread more
John C.
1744642909
Excellent service at Tracks of Exeter.Car was serviced and returned on time, plus car was washed and cleaned inside. Reception staff were first... class and I also had a coffee free of charge from their coffee machine. Well done Tracks!Would recommend Tracks to anyone wanting a good service for their car.read more
Mike G.
1744199277
Usual A1 service
S G.
1744195134
Really good experience at Tracks. Sales staff were personable but not pushy, so I never worried I was being cajoled or scammed. I also paid for a... reverse camera to be installed and a manager who lives local to me collected the car and bought it back after the install. They even gave the car a wash! I would recommend them and they will be my first call next time I need a new car.read more
Keith B.
1743722528
Again very impressive service and hospitality
Sophie W.
1743500683
EDIT:I am pleased to say this was resolved satisfactorily and therefore I have adjusted the star rating from 1 star to 4. Many thanks.We are... normally so impressed with the customer service at Tracks Suzuki however a couple of weeks ago I feel it was lacking somewhat. I had my car booked in for a service and MOT which was carried out in good time considering it needed a few repairs, one of which was a slow puncture on a tyre from a nail. I was assured that a repair had been successfully carried out and I left to make the hour long journey home. After about 10 minutes on the motorway, the tyre pressure warning light came on indicating that the tyre pressure had dropped to 28. I called Tracks as soon as I got home and they graciously offered to refund the cost of the repair, and that I take it to a local tyre repair place to get it fixed as we live so far away.The next day, when I turned the engine on the tyre pressure warning light was now saying the faulty tyre was at 18, which is near enough a flat tyre. I drove straight to a local tyre repair place whereby they then proceeded to tell me that the repair had been so badly carried out they were unable to re-repair the tyre and that I would need a brand new tyre. They told me I could take a video of them pouring the fluid onto the repair which I did, and you can see how badly cracked it was and bubbling. They also mentioned how they were happy to speak to Tracks Suzuki directly about the matter, which I felt was very honest.I then called Tracks Suzuki and spoke to David Upton, to explain what had happened and if they were willing to offer any compensation towards the cost of the new tyre, to which I was laughed at and told that they would never have done a bad repair, and that he had to go as he had "people shouting at him". Considering how quickly the tyre pressure warning light came on during my drive home, it is quite clear that this was indeed a bad repair, and a dangerous one at that.Not only do I feel this is completely unacceptable, as I was sent home to drive a long way on a faulty tyre (at 8 months pregnant I might add), but the way in which it was handled was dismissive and unprofessional. It has left a sour taste in our mouths and although we will lose out on our lifetime guarantee, unless this is rectified satisfactorily, we will not be using Tracks Suzuki for any further business again.read more
George T.
1743171038
Really good service great staff very friendly and knowledgeable .Would recommend to anyone needing a car or work doneThanks
Martin O.
1742923695
Well, I went to post a new review and found that I hadn’t hit the “post” button on this one from June last year, so it will do instead!……It is a 100... mile round trip for me to have my Vitara serviced by Tracks and, as always, on 4th June it was well worth it. Always treat my like a really valued customer. They really went the extra mile this time - I couldn’t believe it when I returned to my car not only to find it immaculately washed and cleaned inside, but they had also somehow managed to remove a horrible red paint scrape on the side of the car which someone had left whilst my car was parked months ago. I hadn’t managed to get the mark off in months of trying. I hadn’t asked them to do this - well done Tracks. It is so rare to be delighted like this.read more
David H.
1742723578
Very professional and friendly all service staff car was washed and vacuum very grateful thank you all very much Dave and Helen
Jane R.
1742583324
Always helpful. As a point to improve, perhaps run through any 'quirks' of a car (I spent a rather embarrassing 10 mins at a petrol station trying to... unlock/lock the petrol cap on my Fiat 500 - thank goodness for YouTube!)read more
Jay
1742036639
Amazing customer care as always.
Martin M.
1742035434
Always quick and reliable with their customer service and car services
Dave F.
1741604434
Can't find any fault with Tracks at all. I wanted to buy a car with no stress or issues (if ever there was I should just hand the keys over) & they... haven't disappointed.Will has always gone out of his way to support, whether its sales, questions or servicing nothing is ever to much trouble or an issue. He has communicated with me directly throughout my purchase and since. Unlike other garages I've only really had to deal with Will for everything, he takes pride in his work and won't send you on a wild goose chase.The rest of the team I've met are down to earth, lovely open and honest, as I've said I haven't had to deal with them really but I can't imagine they would be any different.All in all Tracks is a refreshing experience to not only buying but owning a car, top marks all round!read more
Len T.
1741462141
I buy all my cars from Tracks Exeter they're fully trained staff are all very professional from management to Office staff and workshop staff and... very helpful. They care about customers and give advice on motoring concerns they sell top quality productsThank youread more
Colin M.
1741364941
Excellent professional service, highly recommended.Thank you
Stephen L.
1741008896
Had new Swift sports twice now and was a bit sad it was being stopped so we bought a new Swift Ultra 1.2 and what a difference it’s amazing. It’s... still pleasantly nippy and the extras are just never ending and they are extremely nice to drive makes me want to keep going out for a drive. One extra which I found yesterday was the adaptive cruise control I did not have a clue about. On the motorway I always set the speed so I did with the ACC and the car drives itself take your feet off the accelerator and away it goes it keeps a set distance from the car in front and if he slows down so do you and it’s a set distance from the car behind you and stays within the speed limit. If the car in front keeps slowing down you indicate to change lanes and away you go accelerating on its own to the speed limit if you change lanes without indicating the car gently turns back into your lane. The extras on this car more than make up for not having a sport it makes the drive so much more enjoyable and the staff at Tracks Exeter are brilliant with sales service and anything else and the new Ultra has everything and more. The car also has a camera in the radio/satnav screen that checks your fave to see if your getting drowsy at the wheel I assume it then sounds an alarm.read more
Paul C.
1740319358
I had been looking for a long time for a particular vehic oking for so long i met and spoke to a lot of car dealers throught the british isles. All i... can say is none of them were a patch on the Tracks team. (William Stoyle mainly).Not just other car dealers but a lot of businesses that come in contact with the public can learn a hell of a lot from this team and their methods.I have to say a massive thankyou to William Stoyle separately. Its hard to believe this , polite, patience and knowledgeable young man is only 19. ???!!!!. You have a very bright future ahead of you sir and i wish you all the very best...read more
Alistair D.
1739893360
The really good reviews on Google helped me in my decision to choose to visit this dealer, and I am here to add to the praise for Tracks Suzuki and... in particular the salesman William Stoyle. My purchase was super straight forward, from the ease of arranging the test drive, to the completion of all the paperwork and the collection of the car. William was really helpful, knowledgeable and genuine, a pleasant change from some other sales people I'd encountered in my search for a car.Hats off and thanks to the team who prepared the car, and applied the very competitively priced ceramic coating. The car looked as good as it could when I collected it, so very shiny!I'm hoping this car will last me for some time, but when it comes to replacement time Tracks Suzuki will be top of the list of dealers to visit.read more
Prue R.
1739880224
This Suzuki dealership is simply the Best! Service just done in an jiffy, all with a smile and recognition of myself and my husband. Lovely to see... staff who stay and who know us, so we are greeted by name and welcomed as friends, indeed, I have never known them greet anyone without curtesy and respect. The cars are fabulous and I am now on my second Ignis, which is brilliant fun and really zippy. Highly recommend this team, can't fault them in any way!!read more
Roger H.
1739619547
Car in for MOT and new tyres. Usual efficient, courteous and cheerful service.
Ann L.
1737721597
Wendy A.
1737237015
So pleased with our first new Ignis,my wife and I now have 2.The dealership with Will was professional ,informed ,delightful twice over,the staff... all friendly knowledgeable,kind and helpful.Best dealership experiences,honestly by far.Elsewhere,forget it.Thank you.Mark.read more
Susanne W.
1737200175
Everything so easy and always on time and all staff very polite.
Mike H.
1736858549
Great. Certainly 5* Super efficient both staff (reception - Anita) and service from the moment you walk through the door
Sergio S.
1736680176
Always a pleasure to go and get my car serviced in Tracks. They hoover and wash it as well. 5 stars service.
Maggie O.
1736594565
Staff very helpful and friendly
Coral O.
1735589078
Lovely place, lovely staff, William who works there was super friendly and really helpful!
brian H.
1734091167
Excellent all round , nothing is to much trouble for them, always ready to help . Great friendly staff. A very merry Christmas to you all.
Phil R.
1733831007
Contacted Jack to try & purchase a new Jimny. Unfortunately, they could not supply what I was looking for in the required timeframe & bought... elsewhere. But - even knowing no direct business was forthcoming – Jack continued to give excellent customer advice & service. Wish more dealers were like these guys. Just a shame you guys do not sell you wheel & tyre packages UK-wide though...read more
Barbara Y.
1733396138
Polite and professional service as always, thank you.
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