Suzuki 14-day returns

Section 1: 14-day return policy

In addition to any statutory cancellation rights, or any right of withdrawal you are entitled to where you are a finance customer, Suzuki GB provides you with a money back guarantee from the date of registration of the car for a period of 14 days.
Day 1 is the day of first registration, so the car must be returned no later than 14 days later. For example, for a car registered on Saturday, the car must be returned before the selling dealer closes on the following Saturday.
If you decide to return the car you must notify the selling dealer by telephone or email at least 24 hours before you return the car, and no later than 5pm on the 13th day. For example, for a car registered on Saturday, you must notify the selling dealer by 5pm on the following Friday if you wish to return the car on the following Saturday.
Open to UK residents aged 18 or over purchasing a new Suzuki car in their personal capacity.
Offer applies to cars registered between 1st October to 31st December 2020.
Offer applies to cars purchased in person from a participating Suzuki dealership either in cash or with Suzuki Financial Services, and is available only to the person who purchases the car from the selling dealer.
The offer is available in relation to cars registered as ‘Private’ and ‘Private–Disabled’. Business customers, and cars funded through Suzuki Personal Contract Hire (PCH) or any 3rd party leasing provider, and through Motability are excluded.
Maximum of one car per person.
Car may be returned to the selling dealer within 14 days of first registration. If the car was purchased in cash, the selling dealer will refund you in full minus any delivery fee. If the car was to be purchased through Suzuki Financial Services the selling dealer will refund to Suzuki Financial Services the amount it paid for the car and any additional extras and you must pay any delivery fee directly to the selling dealer.
If there are any additional extras such as gap insurance that have been funded as part of your new purchase with Suzuki Financial Services, the selling dealer will cancel these on your behalf.
If there is any negative equity (shortfall on the part-exchange vehicle) that has been funded as part of your new purchase with Suzuki Financial Services you will need to pay the amount of the negative equity to the selling dealer as part of the agreement to return the car.
Car must be returned to the selling dealer and not to any other Suzuki dealer or location. You must return the car to the selling dealer at your own cost and before the relevant deadline.
If you wish to have the selling dealer collect the car from your home address, the selling dealer may agree to this in their sole discretion, in which case you must arrange the collection at least 1 working day in advance of the collection date. The selling dealer will inform you of the collection fee in advance. If the car was purchased in cash, the collection fee will be deducted from the refunded amount. If the car was to be purchased through Suzuki Financial Services, you must pay any collection fee directly to the selling dealer. You must be available to hand over the keys to the selling dealer at the agreed time and location. Only one attempt to collect the car will be made. If the selling dealer declines to collect the car, or the collection cannot take place for any reason, you must return the car to the selling dealer before the deadline.
A mileage limit of 250 miles applies to returned cars. An excess mileage charge of £1.00 per mile will be applied for any cars returned with over 250 miles. If the car was purchased in cash, the excess mileage charges will be deducted from the refunded amount. If the car was to be purchased through Suzuki Financial Services, you must pay the excess mileage charges directly to the selling dealer.
You are fully responsible to insure the car with fully comprehensive insurance from the day of handover and any cars that have not been insured in this way will not be accepted for return.
Returns where the vehicle has been modified, damaged, soiled, altered from its original condition on delivery, or is subject to an insurance claim, cannot be accepted.
You must not use the car as collateral for any loan or other third-party arrangement or accept or allow any lien or third-party interest over the car. Doing so invalidates this offer.
Taking the car outside of the UK also invalidates this offer.
You must pay and accept sole responsibility for any third-party costs, fees, charges and penalties incurred, including (without limitation) in relation to any outstanding motoring offences, parking tickets, fines, congestion and other charges, incurred during the period you are in possession of the car.
Where a car is returned and the selling dealer cannot provide a suitable alternative car as a replacement, or you do not want an alternative, if the car was purchased in cash the price paid for the car (excluding delivery charges and any other applicable deductions as outlined above) will be returned by exactly the method as it was originally paid. If the car was to be purchased through Suzuki Financial Services, the selling dealer will refund to Suzuki Financial Services the amount it paid for the car and any additional extras and you must pay any delivery charge and any other applicable deductions as outlined above directly to the selling dealer.
You must return the car’s V5C (Log Book) to us when you return the car.
If a vehicle was part exchanged as part of the new car purchase it will not be returned. Instead, the selling dealer will reimburse the part exchange value stated on the purchase invoice. The selling dealer may elect to return the vehicle if it is practical to do so –but this is entirely within the selling dealer’s sole discretion and it should be assumed that the part-exchanged vehicle will not be returned to you.

Section 2: Your right of withdrawal: where you have entered into a finance agreement to pay for the car

If you have entered into a finance agreement to pay for the car you have a right to change your mind and withdraw from the finance agreement under s66A of the Consumer Credit Act 1974 without giving any reason. The exact terms of the right to withdraw will be set out in the finance agreement itself. If you exercise the right, it will bring the finance agreement with Suzuki Financial Services to an end. It does not automatically mean that you can pull out of buying the car but Suzuki GB will allow you to exercise the 14-Day Return option on the terms set out in section 1.
You must return the car’s V5C (Log Book) to us when you return the car.
If a vehicle was part exchanged as part of the new car purchase it will not be returned. Instead, the selling dealer will reimburse the part exchange value stated on the purchase invoice. The selling dealer may elect to return the vehicle if it is practical to do so –but this is entirely within the selling dealer’s sole discretion and it should be assumed that the part-exchanged vehicle will not be returned to you.
If you have entered into a finance agreement to pay for the car you have a right to change your mind and withdraw from the finance agreement under s66A of the Consumer Credit Act 1974 without giving any reason. The exact terms of the right to withdraw will be set out in the finance agreement itself. If you exercise the right, it will bring the finance agreement with Suzuki Financial Services to an end. It does not automatically mean that you can pull out of buying the car but Suzuki GB will allow you to exercise the 14-Day Return option on the terms set out in section 1.
If you wish to withdraw just from the finance agreement and keep the car you must tell Suzuki Financial Services by calling them or writing to them on the contact details provided in the finance agreement. You must then pay Suzuki Financial Services the amount payable by you on your withdrawal from the finance agreement as explained in the finance agreement.
If you wish to withdraw from the finance agreement and exercise the 14-Day Return option you must ensure that you follow the procedures for return of the car within the returns period as set out in section 1 above. On return of the car the selling dealer will return to Suzuki Financial Services the amount it paid for the car and any additional extras.
If you fail to return the car within the 14-Day period you will not be able to benefit from the 14-Day Return option set out in section 1 but you will remain liable to pay Suzuki Financial Services the amount payable by you on your withdrawal from the finance agreement as explained in the finance agreement.

Tracks 14-day returns

Returning your car

We’re confident you’ll love your Tracks car, but if you have a change of heart simply return it within 14 days for your money back – guaranteed.

About our 14-day money back guarantee

Just so you know, all the information relating to our guarantee only applies to cars purchased online from us (not from our physical showrooms).

You can return your car within 14 days from the day after the delivery date without giving us any reason, but you mustn’t use the car once you’ve notified us and must keep it in good condition from the day it was delivered.

Conditions to using our guarantee

If you paid for the car in full via bank transfer, we’ll repay the purchase price of the car back to the same account.
Once a refund has been processed, it takes up to 5 working days for the money to be back in your account.
If you purchased the car on finance, we’ll repay you any deposit you’ve paid us; and we’ll repay the remainder of the purchase price to the finance provided with whom you entered into an agreement provided the car meets the return conditions or our guarantee.
If you’ve sold a part exchange car to us in part payment of the car, we won’t be able to return the part exchange car to you, but will include an amount equal to the valuation of the part exchange car in the amount to be repaid to you.
If you’ve modified or altered the car from the original condition it was supplied in, we won’t accept a return.
If the car has been involved in an accident or is damaged and the value has been reduced because the car is not in the same condition as at the time of delivery reconditioning charges to repair the car will apply and we may not be able to accept the return.
If the car has any charges or claims against it from any third parties we may not be able to accept the return.
If you drive the car over the 50 mile limit during the 14 day return period, an excess mileage charge of £1 per mile will apply.
Once your return has been accepted you can return the car by driving it back to the supplying dealership or arranging a collection.
If you wish to return the car via collection, you’ll need to pay £1 per mile for every additional mile from the supplying dealership. If you had your car delivered, we’ll only collect it from the same address.
You must return everything that was included in the original purchase of the car including: all keys, service history, owner’s manuals, any accessories such as a locking wheel nut and SD card etc., and any other documents or items supplied at delivery in relation to your car.
To meet the guaranteed deadline to return the car you must notify us that you’re exercising your right to cancel by 6pm on the day the guaranteed period expires.
If you wish to return the car in accordance with our guarantee, you can notify us by calling your supplying dealership or emailing and we’ll contact you to arrange the return of your car.

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Tracks Suzuki

4.9

Based on 723 reviews

Steve H.

10:39 08 Apr 21

Great customer service from a very efficient hard working team

Jeff N.

20:06 09 Mar 21

Great team so professional ,you can trust them to do what's best for you and your car ,what more could you ask for

Caroline R.

11:04 04 Mar 21

Great customer service, polite , friendly and efficient. Highly recommend.

Brian S.

14:53 25 Feb 21

Friendly but professional Service Adviser and all work carried out to Suzuki standards. I had the use of a courtesy car but after chatting to my Service Adviser he told me of a nice walk nearby where I could walk along by the Exeter Canal, this turned out to be very nice. My car was washed and hoovered out before it was handed back, so what else can I say apart from hopefully by the time that next year's service comes around the Double Locks Pub will be open and I can sit and enjoy a nice coffee by the Canal.

Steve G.

12:29 20 Feb 21

Top service and m o t as usual highly rate this company

Carol Ann B.

11:05 19 Feb 21

MOT & Service department do excellent work. All departments always provide excellent customer focussed services, and always helpful.

Angela S.

16:38 13 Feb 21

Excellent customer care very helpful staff. Nothing is to much trouble very. Friendly. mot and servicing excellent they even clean your car fantastic. Thank you tracks of Exeter

Hazel P.

23:53 02 Feb 21

Very efficient and pleasant staff

Lenny W.

13:42 02 Feb 21

Everything,nothing is to much trouble

Betty W.

12:25 29 Jan 21

They give a first class service and are always obliging and helpful especially in these difficult times.

Ian M.

10:32 23 Jan 21

excellent service (as usual), good social distancing measure and friendly service 5*

Maria C.

12:02 22 Jan 21

Yes a lovely clean covid safe area to wait.Always happy to help.

Angela C.

12:22 07 Jan 21

Always very helpful. Great service every visit

Lenny W.

17:39 05 Jan 21

They can’t do enough for you, and are always wanting to make things work

Samantha C.

14:41 31 Dec 20

Friendly, straightforward and reliable. I have had numerous cars from tracks over the last 10 years approx. and always been really happy with the the garage

Peter M.

18:46 18 Dec 20

An excellent reception, actual service and final presentation of my vehicle after tretment. David Upton is one of the best Customer focussed people working at Tracks. Nothing is too much trouble. He should be the employee of the year every year. I have been dealing with him for the last 10 years and he excels every time.Peter Millett,Dawlish

Marilyn B.

17:26 15 Dec 20

Good customer service they help wherever they can.

Sharon W.

12:51 28 Nov 20

Excellent customer service. Never pushy when enquiring about new car or additions.

Lubomir D.

13:43 27 Nov 20

Excellent customer care, very good COVID secure measures

Neil P.

08:37 05 Nov 20

I have a service plan with Tracks Suzuki. Service and MOT couldn't be easier. Arrive, drop the key off, have a coffee, go for a walk for an hour and it's all ready to me to drive home. Service reception run through what has been done and what is due next service. Couldn't be simpler. Very pleased with the service.

Helen T.

08:01 01 Nov 20

Excellent customer service. Able to telephone them for advice and actually speak to an informed member of staff rather than a group call center providing limited help.

Paula M.

12:42 23 Oct 20

I always get a friendly and helpful reception either on the phone or in person and Bill is always cheerful and welcoming.. I visited with a view to upgrading my Suzuki Swift and -even though I decided to keep my present model - I was treated with courtesy and given honest information from the Salesman (Ryan) who was not pushy and most informative. He helped me to decide my best course of action and answered any questions I had and I left being a very satisfied customer.

Kevin L.

20:13 18 Oct 20

Well looked after good communication very polite

William H.

12:52 17 Oct 20

Excellent friendly service

Jill B.

16:07 16 Oct 20

Everyone makes you welcome and nothing is too much for them excellent staff and client relationships.

Claire D.

12:42 08 Oct 20

Couldn’t recommend them more. Always extremely helpful and reliable!! 👏🏽👏🏽

Sheila S.

08:35 10 Sep 20

My Ignis service & MOT on Tuesday was a good experience. Everything on time, courtesy car provided and a car wash. Thank you to all concerned, from the helpful and pleasant reception to the technician/mechanic.Chris Shaw.

Trevor J.

10:17 04 Sep 20

Always an above and beyond service 11/10

John W.

08:17 26 Aug 20

Family firm with integrity and respect for customers. Efficient, well informed staff who get to the bottom of what you need and sort out the best options.

Matthew D.

17:13 22 Aug 20

Such a breath of fresh air - It is so nice when you come across a car showroom / dealership that is so different to the normal high-pressure sales. I p/x my car for a used Vitara and the service I got was friendly, trustworthy and outstanding. Will was able to sort everything out for me and was even able to get my car delivered. The car arrived in excellent t condition. In about 3 years from now I plan on purchasing a brand new Suzuki and although the Exeter branch is by no means my local dealer, I will have no problems travelling over 100 miles to give my custom to Tracks. From the service I have received so far, they come highly recommended.

Ricky J.

19:16 18 Aug 20

tracks at exeter , absolutely first class. bought several cars from here never had an issue with the cars or the service. maintenance costs are surprisingly good for a dealership and the whole team are professional and efficient. the service department are very helpful, the sales team are spot on, the engineers do a great job too, the manager is very polite, down to earth and always helpful. cant fault this dealership at all . always proactive at working with you and neither the sales team or service team try to rip you off like many others. its an all round great experience to deal with everyone there. keep up the good work guys 👍

Anneka AJ C.

08:30 18 Aug 20

The whole experience from start to finish was outstanding. Very friendly when booking the appointment. Ryan was amazing, answered all our questions and very friendly. It felt he genuinely wanted to get to know myself and my husband. Nothing was too much trouble for any of the staff.I would genuinely recommend family and friends to view a car with Tracks as the staff are wonderful.I’ve had my car for a couple of weeks now, and I’m really happy with it. Thank you Ryan and the Tracks team at Taunton. 😁

Amy C.

20:58 15 Aug 20

Everyone is always super friendly & polite. They make you feel very welcome & break things down easily for me as I have no car knowledge whatsoever. Ryan is fantastic and helped me get set up with my latest car and he did so whilst bearing in mind my financial costs etc. Mark is always brilliant & very clearly looks after his team.

Michael E.

09:59 11 Aug 20

Good customer service and above all friendly people unlike some showrooms that I have visited in the past

ClareandSimon M.

09:48 11 Aug 20

A big thank you to Ryan and the team @ Blagdon Hill, Taunton for making our purchase and handover of our new SX4 SZ5 last week run so smoothly - we are loving it 😀👍

Brian H.

10:17 07 Aug 20

Just had my first annual service for my Suzuki Baleno carried out by Tracks of Exeter, excellent all round service. 👍👍👌👌

Sandy P.

18:34 06 Aug 20

We have just had the first MOT on our Suzuki Vitara Sport along with some recall work.Service was exemplary as usual. We were given a courtesy car and our car was ready and valeted on our return. The staff are always helpful and happy and we are never made to feel a bother.We would highly recommend Tracks of Taunton.

Bill K.

15:00 05 Aug 20

We recently bought a non Suzuki used vehicle from Tracks at Exeter. A friendly and professional approach by Jack in sales. We were also impressed by the speed and efficiency of the aftersales team in sorting out a couple of minor issues. Highly recommended.

Michael S.

09:48 30 Jul 20

Service at Tracks Suzuki yesterday.Service top class as always staff very helpful especially at this difficult time.

Luke A.

08:13 26 Jul 20

Tracks Suzuki of Taunton were incredibly helpful and polite. I took my car for a full service and Peter greeted me on arrival and went through the details of the service. The whole process from start to finish was smooth professional, I will happily go back in the future.

LouiseandRobert M.

16:10 21 Jul 20

Very friendly and very professional. I was there yesterday for a service and it was very nice to have a clean hoovered car returned to me. Excellent service.

Wendy A.

07:50 17 Jul 20

Tracks in Exeter is a great garage. I bought my car from there a couple of years ago and would definitely go back when I change it. I just wanted to feedback that following my service the car had to go back up to have the air con serviced. They offered to collect the car and a lad called Ross collected it and brought it back. He is a credit to the company, lovely friendly manner and I hope he does well with his apprenticeship. People make such a difference which was the same when I bought the car from Will. Great staff 👍👍👍

Salvador C.

09:28 16 Jul 20

Exelent Service! friendly and efficient

Pat C.

08:40 15 Jul 20

We first visited Tracks Suzuki of Taunton last week, just looking, we liked what we saw, both the manager and Ryan were very friendly and welcoming. Ryan listened to what we wanted and soon offered us a test drive, we loved it.The service was fantastic, registering the vehicle arranging the tax etc. Very happy with the whole experience, big THANK YOU to Ryan

Gill C.

17:01 09 Jul 20

My husband took my car into tracks Suzuki and he said he was very impressed with the service. The staff were very accommodating and polite and helpful, they also offered him a replacement car until the car had its service, where on they phoned to say it had a wash and was ready for collection. Well done Tracks

Sophie O.

14:17 03 Jul 20

Tracks of Taunton are so helpful. Ryan was welcoming and informative from the start and helped from start to finish with any queries of my recent purchase. Highly recommend them.Thank you Ryan.

Prue R.

09:56 03 Jul 20

Ok, so here's why I bought a Suzuki in the first place..... having tried various other car show rooms on Marsh Barton, the guys at Suzuki where not only more friendly but seemed genuinely interested in what I was looking for, and were able to give really in-depth details and insights on all their models.I was never made to feel rushed or a that I was being a nuisance when I kept asking questions, even when I asked them on the phone after looking in the showroom to start with.Fast track now to 2 years later... the team remain the same, no moving on to pastures new, they say they are very happy to be where they are....how unusual is that for a car showroom?!It is therefore, a fantastic experience to be looked after by primarily Jack, who has now dealt with 2 purchases from myself, most recently in March this year, and has also, due to the quality of service and cars, dealt with a purchase from my husband in late June, also Harry and Will are fantastic too, and always make us very welcome! Even the'higher' management are great...! Also the team on the reception/service desk are lovely and cannot do enough to make you welcome.I have just had my first 2 mth service for my latest car .. another little Ignis (love it!!!) and yet again nothing is too much trouble.The whole team have become friends and I personally will be buying Suzuki from Tracks at Exeter, for years to come. I am pretty certain my husband feels the same way!Wishing them all the very best for their continued success, they are Brilliant!

Hannah S.

16:16 02 Jul 20

Ryan is an excellent sales person, always very helpful and informative and I like that there is no pushy sales techniques. Their level of service all round is first class, nothing is too much trouble. I look forward to many more years using them for my motoring needs.

Joan W.

08:49 25 Jun 20

All the sales & servicing department are excellent

Megan W.

08:31 20 Jun 20

We are so happy with our Vitara. Great customer service and always a warm, friendly welcome on arrival. A special thank you to Ryan for all his hard work and allowing us our car the exact way we wanted it, from the outside look, to the interior.

Jacqueline M.

11:38 19 Jun 20

Best customer service I have ever had

Dave R.

09:53 16 Jun 20

After visiting Track's to test drive a car (Vitara SZ5 Auto) I was interested in they were unable to source the spec I wanted it was suggested that I might like to look at the S-Cross SZ5. We returned last Thursday and took one for a drive and both loved it, so much so I bought the car! We returned yesterday to collect my shiny new S-Cross (in black). I have always put a high premium on customer service and the service my wife has received (now on her 2nd Ignis) was instrumental in me deciding to investigate buying my first Suzuki. I have to say the level of service I/we have received from this dealership is second to none! Over many years of buying cars only one other dealership has come close to the service provided by Track's! Many thanks to all the guys at Track's Exeter for all your help and patience!

John S.

10:01 12 Jun 20

The sales and after sales service has been excellent.

Claire H.

17:56 05 Jun 20

Great service. Welcoming, Friendly staff. We’ll set up for Covid precautions.

Dave R.

17:14 04 Jun 20

Visited Tracks today to explore the possibility of changing my car. My wife has had a very good experience here as did I today.Very friendly knowledgeable staff who are happy to give you their time and attention.I will be happy if it is possible to buy my next car from them!

Chris B.

09:35 04 Jun 20

fast efficient service and all done in a environment that is difficult at the moment . Well done all of the staff at Tracks

Barry E.

16:08 03 Jun 20

This was my 1st service with Tracks, everyone very polite and efficient, great job done, thanks to all the staff for their friendly manner in these difficult times,

Lucien C.

08:45 02 Jun 20

Excellent customer service, just dropped off my car for it's service and MOT and felt very safe. The measures you have put in place for Covid-19 are very reassuring.

Jo R.

11:07 30 May 20

Car MOT and service yesterday. Relieved to experience showroom and staff well equipped and protected under new regulations. Brilliant customer service as always. Big thank you to Tracks Exeter - see you next year!

Paul H.

12:39 23 May 20

I have my car serviced that's 2-weeks ago very good very good job

Zannah H.

09:32 19 May 20

I always get service with a smile and they will always do all they can to help/advise with anything. Nothing is ever too much for the team! Thanks guys!

Brian F.

10:52 24 Mar 20

Excellent and quick service every time

David T.

13:29 15 Mar 20

My wife's Swift was serviced and MOT'd on 14th March 2020.Tracks made it the usual simple and pain free experience with their professional approach and quality of work carried out.Many thanks to all the staff and see you next year.

Helen B.

12:07 10 Mar 20

Tracks are brilliant - we have two Suzuki cars and have had great service from Tracks. They have just fitted two new tyres at a very reasonable price to my Swift, and cleaned and hoovered it for me too. Great! Many thanks.

Alan T.

12:27 04 Mar 20

Once again my Vitara MOT was due so down to Tracks in Marsh Barton and yet again was greeted like an old friend by the lovely Anita. This time I opted to wait and soon was comfortable with coffee and a magazine in the pleasant waiting area which was bathed in warm sunshine and I am embarrassed to say that the next thing I knew was a chuckling Service Manager waking me up as the car was ready. Pleasant staff. Pleasant waiting area, what more does a customer want, !!

Paula H.

19:24 03 Mar 20

Ryan was absolutely superb. very friendly chatty informative. made our time there very easy. great coffee. well recommend Suzuki to friends and family . 10/10 .😀

Norman A.

13:39 25 Feb 20

Just had our 2 month check-up from new, excellent service, removed glass coating and replaced with different product on all windows. much clearer now. 10/10 for service.

Sharon O.

09:19 21 Feb 20

Recently broke down and had my car towed into Tracks. David informed me that it wouldn't be dealt with until Wednesday (car was taken in on Sunday) but my car was ready Tuesday afternoon. Needed a new battery. It also came back polished with my clock set to the right time. Great service from Tracks. Would definitely recommend.

Sharon M.

20:00 17 Feb 20

Courteous, professional, welcoming and efficient. I am a busy nurse and really appreciate a company that does what it says. My recent service was straightforward and I even had time to revise in comfort with plenty to drink whilst waiting.Love the atmosphere here and the banter, thank you.

Victoria B.

11:27 15 Feb 20

I've been a customer here for well over 10 years and it's the outstanding customer service that keeps me coming back. The team are genuine, friendly, professional and always incredibly helpful. There's a real 'family feel' to Tracks. I wouldn't take my vehicle for servicing anywhere else.

Leah O.

14:01 12 Feb 20

I wanted to book my car in for a service on a day where there were no loan cars available. I called up to ask if I could leave my car overnight so as not to have to hang around Marsh Barton for hours with my new baby and they said this was fine. 5 mins later Anita called me back to offer to pick up and return my car for me as she lived close by. This really was going above and beyond and saved me a lot of time and effort. Great customer service!

Jean T.

08:57 12 Feb 20

just purchased a car from Tracks with wonderful helpful service from Mel and the team. We test drove three vehicles and could have tried more if requested. Very supportive help. Would recommend to anyone.

Jennifer P.

12:35 11 Feb 20

Excellent service over the last 27 years, wouldn’t go anywhere else.

Scotty H.

20:27 07 Feb 20

Straight forward friendly service

Vassilis S.

23:04 05 Feb 20

Great service from Ryan, really helped with all small details of a used car purchase, making the process a very smooth experience for me.

David L.

15:19 05 Feb 20

On time, efficient service, cheerful staff & a courtesy car-what more do you want?

Mike G.

12:00 28 Jan 20

Had a slight rubbing noise from my front brake on my other half’s 65 reg Swift with 18,000 miles on the clock. Phoned Anita at Tracks Exeter and she got me booked in very quickly. Took it in and they checked it over, sorted the problem, washed the exterior and vacuumed the interior. All done in 40 minutes and when I asked how much the bill was they said no charge.I have a Hyundai and their dealers are not a patch on Tracks, they are without doubt the best car dealer we have ever dealt with.

Kath B.

10:32 28 Jan 20

I bought my Vitara over the phone last year. 😱 First time ever, and needed a car QUICKLY! 4 days later, and Tracks delivered an immaculate motor to my doorstep, after I placed my trust in them to do so. I've just taken the car back for its 1st service, and couldn't have been more pleased. Efficient, professional, reliable, courteous service. Thank you Tracks. From a delighted customer. Well worth the journey from North Cornwall.

terry S.

10:15 28 Jan 20

Had a great experiences at Suzuki tracks of Taunton. Ryan,the senior sale man was very professional with a nice lay back approach,no pushiness what so ever so it was a nice atmosphere,I even had three cups of coffee.I was given a good price for my part exchange so I went ahead and bought a used Suzuki Vitara and was able to take the car away the same day.Also a big thank you to Gary for getting the car ready for me to take away.I live in Bristol which is 52 miles away but if I was in line to buy another Suzuki then I would differently come back to this Ryan.Well done men.

Jenny G.

14:13 26 Jan 20

Would recommend Tracks Suzuki as the staff are always friendly, helpful and nothing is too much trouble.

Cameron C.

16:09 19 Jan 20

Very pleased with the purchase of my new Liberty walk Jimmy .Would like to say a thankyou to Mel Manan for setting up the deal and making it all happen the way I asked for. Great work by Tracks staff all round 🤗

James F.

12:26 17 Jan 20

I have been a customer of Tracks for many years and have bought several new cars from them. I have always found them extremely helpful and price competitive. Having just had my car serviced and Mot nothing has changed. If anything the knowledge by staff, their enthusiasm for their work and willingness leaves me feeling good and a need to keep using them - long may it continue. Special mention for their Service Manager and Reception Manager.

Rachel C.

10:39 17 Jan 20

Can't recommend Tracks at Taunton highly enough. All the staff are warm and friendly with Ryan and Mark in particular being extremely helpful and knowledgeable. Really like the relaxed yet professional atmosphere. LOVE the new Vitara!! Many thanks.

ChrisnJohn M.

11:14 15 Jan 20

All the staff greeted us when we got there, were very helpful. Highly recommended.

Daisy W.

13:55 11 Jan 20

I bought my car from Tracks in part-exchange earlier this week. Ryan was friendly and approachable, which made trading in my first car and buying a new one much less stressful than it otherwise would have been. He was also very patient with my many daft questions such as "do I put green or black fuel in it?". I also use Tracks for my MOTs, which they do quickly and well, and all for a reasonable price. I would definitely recommend Tracks.

Irene Blacklaw C.

08:40 11 Jan 20

Many thanks to Mel for helping us do a very quick purchase of a lovely little 2nd hand Jimny for our daughter to use at uni! Delivering it for her too ! Thanks again & we will certainly use Tracks again.

Bel D.

19:55 06 Jan 20

Had a great experience buying a second hand car from Tracks. Ryan was extremely helpful and made the whole process quick & easy and with no pressure or stress. And the car is great too!

Barbara J.

09:13 02 Jan 20

Picked up by Gary from my home on New Year's Eve to view another Suzuki after a car crash. The car had been serviced and valeted. The customer service was excellent. Ryan went through all the details. He even pointed out a free service from Suzuki with support after an accident. I did not know about this.Ryan arranged for me to drive the car away that day, even had a test drive.I have also arranged to return there for the next service.What I liked about the staff was the friendly and laid back customer service, not like other car sales showrooms I have been to.Fabulous service!

Jayden N.

21:10 29 Dec 19

Highly recommend this Garage, really good service and easy to deal with. Ryan talked me through all my options and made everything clear to understand, I am a mobility scheme user and he made the process very simple.I'm super happy with my Suzuki Vitara, it suits all my needs.

Chris P.

15:31 20 Dec 19

Virtually every aspect of their service is outstanding. My IGNIS has just had its Winter Check-Up; I was greeted like an old friend, I mentioned a few points to the service manager, all were investigsted and solved promptly. Anita, the charming lady who runs the service desk, was her usual outstanding self, cheerful, smiling and very communicative - nothing is ever too much trouble

Hayley P.

19:18 09 Dec 19

Just purchased our 3rd Suzuki from Tracks of Taunton .Great sales service from Ryan King 10/10 from us ! Purchase and collection was all done very professionally and smoothly and I'm very happy with my new Swift Attitude ! Thank you very much 😁

Liz D.

20:38 07 Dec 19

Excellent personal service. They arrange all the services etc. Highly recommend them.

Glynis H.

09:47 07 Dec 19

This year was the first time I have taken advantage of the free winter check offered by Tracks in Exeter. They confirmed all was okay which I expected. What I didn't expect was the wash and vacuum!Whilst I was waiting, a car in the showroom caught my eye, and I asked a few questions, which were answered, but there was no hard sell to pressurise me into making a decision.I appreciate the knowledge friendliness and attentiveness of the staff, who explain what's wrong or needs doing in terms as simple as you need them to be.

Dennis L.

12:15 06 Dec 19

Nice to be offered a free winter check for our car as part of the service plan.I do like to be greeted by people who are happy to see you and make you feel that you are not an inconvenience to them.The car was checked over, cleaned and back on the road very quickly.This was my first contact Tracks Taunton service department since purchasing our car andwould not hesitate in recommending them for their service

Kelly B.

10:33 03 Dec 19

Well what can I say about the Tracks Suzuki team at Exeter, my car needed some work doing on the interior and was due in just as we went into lockdown, Dave was straight on the phone I’m really sorry but we are going to have to postpone the work but will be in contact as soon as we can as Dave worked late into the night to inform customers of the lockdown. A few weeks later After a long night shift I received a call from Dave saying I could take my car in and a curtesy car was available as not knowing how long it would take, next day I take my car to Exeter and found all the precautions where in place for me to visit the Tracks Suzuki show rooms. Dave was there with his big welcoming smile. Here’s your curtesy car and well call you and let you know when ready. I went to pick up my car the next day. Its so nice to have a team of people that appreciate that after a 12 or 24.5 hour shift and I’m a key worker in the social health care sector and know that I’ve been working hard through this pandemic of COVID19. That they are always there to help you and support you with the little things.Dave, Anettia, Jack and the team thank you with all my heart for your kindness and support.

Bev C.

15:48 28 Nov 19

Just had a winter check, free, because I have a service payment plan. Very pleased, they even cleaned the car inside and out.

Priscilla F.

12:52 28 Nov 19

As usual a warm and professional welcome. I find Bill and Ryan a pleasure to interact with. The winter service check was painless and completed in time quoted. And the cherry on the top was a wash and vacuum. Keep it up would highly recommend you business.

Nina P.

12:45 23 Nov 19

Great service all ways willing to help

Jane W.

13:28 21 Nov 19

All staff professional and friendly. Keeping my car serviced and recent MOT

Sara S.

11:32 14 Nov 19

Great customer service and very friendly assistants. cleaned the car after a service well pleased.

Jim A.

19:46 07 Nov 19

A great bunch of people, all very friendly and helpful, also a fabulous new coffee machine to help past the time

Amanda B.

22:04 30 Oct 19

I have visited Blagdon Hill Tracks since purchasing my Suzuki Baleno just over 3 years ago. All members of staff are incredibly helpful and I decided to purchase their service plan as I was impressed with the genuine level of care & support they provide. They also have a comfortable place to sit and enjoy a complimentary coffee/ cup of tea if waiting. Highly recommended in all respects.

Geoff P.

10:31 29 Oct 19

The service and customer care at Tracks is first class and I would recommend them to anyone

Jean T.

22:27 21 Oct 19

Nice area to sit and wait for your car during service. coffee provided, comfortable seating. your comfort is obviously important. staff are always very helpful and considerate, far more do than other garages.

Caroline D.

17:36 16 Oct 19

We have recently purchased our sons first car from Tracks , the service we received was good. They even left a present and card inside the car for our sons 17th Birthday on the day we collected it. Within a week our sons car developed a mechanical problem which Traxks fixed and delivered the car back to our home within a short amount of time . Our thanks go to Dave Upton wo was extremely helpfull and worked hard on getting our sons car fixed. Highly recommend Tracks and would have no hesitation doing business with them in the future. Many thanks Harry

Julie L.

07:47 15 Oct 19

I bought my car from Tracks 3 years ago and could not be happier with the after sales service. I am very impressed with their communication and efficiency. Top marks for customer satisfaction from me!

Robert F.

10:01 11 Oct 19

My son and good lady took our Suzuki for an MOT and service .... they were great and many of the larger franchises could take a queue from Tracks. They are like a family business and my wife came back glowing about the attention to detail and the Lovely staff there, who are a credit.I will be looking at other vehicles in future, and Tracks will be the first port of call 👍

Tim D.

20:04 07 Oct 19

My parents bought a new Suzuki & felt the customer service provided by Ryan King was superb. Thank you very much

Allison H.

10:45 05 Oct 19

I have had my Suzuki swift for a couple of years now and have always had a great experience with my service. Always very friendly and efficient.

David S.

10:35 25 Sep 19

yes i would recommendations Tracks.My van was off the road and had to have the water pump, cam belt replaced plus MOT.As I'm self employed they lent me their van so I could carry on trading.Excellent service, Thank you Peter

Diana B.

19:49 22 Sep 19

Very friendly and efficient staff

Julie C.

20:16 20 Sep 19

I’ve had a wonderfully informative and helpful purchase for my new Suzuki Swift at Tracks Exeter!

Lisa T.

18:45 20 Sep 19

Staff very friendly and extremely helpful I had a issue with my car and the help was amazing

Tracy A.

16:39 20 Sep 19

As a bit of a novice in the car buying department, it was lovely to have such a good experience at Tracks! They very kindly brought a car from Exeter for me to test drive and there was no pressure at all when I decided on another! Will is friendly and efficient and I came away with exactly what I wanted! Definitely recommend them.

Diane L.

18:45 18 Sep 19

Very friendly and helpful staff always get that personal touch would highly recommend.

Marlene H.

17:38 13 Sep 19

Always helpful and do anything to make my driving experience better

Ruby H.

11:26 11 Sep 19

Always friendly and helpful good Advice given at all times .Have found myself after the sad loss of my Husband being now the sole owner of the Car and have appreciated very much there help and support both on the Phone and in Person .You really could not ask for a better Company to deal with .Thank YOU

Tim B.

15:49 09 Sep 19

My wife recently needed a new car and we went to 5 different dealerships in Exeter for test drives and help from the sales teams. We eventually bought a new suzuki vitara from tracks not only because its a great car that ticks all our boxes but the sales lady Mel was so helpful and patient with my wife's questions and demands. I will definitely be recommending tracks to friends and family as a dealership that can be trusted. Thanks again Mel, you are a star. Tim bloxam.

Ann W.

10:23 07 Sep 19

As always efficient , polite and helpful. First class service.

Carlos R.

18:12 31 Aug 19

Great service as always from the team at Tracks. Reliable, swift, on time, no surprises.

Elaine P.

10:12 31 Aug 19

Great service as always from the team at Tracks. Particular thanks to Steve for your helpful advice, it's appreciated!

Rachel K.

07:08 24 Aug 19

Fantastic Garage , very friendly & helpful staff. Very swift & easy transaction.Ryan was very thorough in going through the details /functions of the car , nothing was to much trouble . A pleasure to do business with , highly recommended. Thank you for everything, loving my new wheels 👍

Tom F.

10:11 23 Aug 19

Bought my car from here back in November and just had it's first service with them as well. 100% the best customer service possible at all times.

Graham F.

22:05 22 Aug 19

I have just purchased yet another new car from Tracks Suzuki have had a few from them over the years this time I chose a Baleno why do I keep coming back? Firstly Suzuki cars are excellent value for money with great style and finish and importantly very reliable a pleasure to drive and secondly it’s because of the Tracks team themselves always very friendly and helpful but at the same time very professional making for a great customer experience without any hassle or pressure you really do not mind coming back again and again I would really recommend well done Tracks Thank you

Christine M.

11:26 20 Aug 19

Brilliant vehiclesFriendly courteous staffService with a smile alwaysFirst class

Alex M.

09:45 16 Aug 19

excellent service delivered by superb friendly and knowledgeable staff. best dealership I have ever used in my 50+ years of motoring. well done.

Michael W.

09:39 16 Aug 19

very friendly and efficient. it feels more like a family run business than a dealership.

Susan R.

09:59 09 Aug 19

Staff at Taunton so helpful other garages should take a leaf out of their book nothing ever too much trouble

Julie J.

19:23 07 Aug 19

quality, customer satisfaction, friendly after care, service by behind the scene fitters,over all brilliant

Graham C.

18:09 02 Aug 19

Spoke to Harry about purchasing a carHe was both helpful and informative. When spending money an a car I like to see a human side to people. I enquired about a hoodie and was happy with the result. This was a test to see if he was a hard bargain person. And as the after sale is as important as the sale itself it’s important that you get a good feeling from the seller. This I did and I am comfortable in the knowledge that if any issues should occur I will be taken care of in a proper manner. I couldn’t recommend Harry and the team enough. Great car too

Jane S.

06:30 02 Aug 19

Pete and his team are great. Have my car serviced there each time and their customer service is outstanding. Can always recommend Tracks Taunton.

Julia D.

09:32 31 Jul 19

Really quick turn around for my 2,000 mile check and air bag re set. Only took 30mins.Thank you to Tracks of Taunton for carrying out my service. Really nice and friendly people and a very efficient service given the current pandemic affecting everything and everyone.

Amanda M.

19:10 30 Jul 19

Excellent service. Thank you 😘

Judy B.

13:21 26 Jul 19

Friendly, helpful and informative staff, both in sales and the technical department

Kate E.

13:03 25 Jul 19

As usual great experience at Tracks - Bill made everything so easy, nothing was too much trouble to do!! Smooth service, email and msg update re information about my service on my Swift and my husbands Baleno! Thank you again

Martine G.

14:04 24 Jul 19

they are very helpful and friendly.

Sonia W.

15:01 22 Jul 19

Excellent helpful staff and brilliant cars. Our next car will no doubt be another Suzuki from Tracks. With all honesty, I can highly recommend this dealership.

Bev T.

17:21 19 Jul 19

Just picked up my lovely Suzuki swift attitude from Tracks at Taunton.I just want to say I big thank you to Ryan King who gave me a 5star service. He was so helpful and very informative. I am so pleased with my car thank you again Ryan . B Truman

Graham S.

13:41 15 Jul 19

Would highly recommend, really helpful and good customer service, made buying a new car a pleasurable experience

Glo B.

10:01 13 Jul 19

very helpful and pleasant staff helping is no problem I would recommend them to anyone buying a new or used car

Jamie S.

10:10 06 Jul 19

I've had nothing but great customer service from the guys at tracks Exeter. From buying my swift sport to the recent service it's just had. staff are always great, honest and genuin. communication between the staff and the customer are always excellent. I can't fault anything and would highly recommend to anyone. good work tracks, good work 👌👍

Veronica R.

10:39 05 Jul 19

Best customer service we have ever had from a garage right from when we first stepped in to the show room looking for a new car to our first service check this week. Friendly, knowledgeable, efficient, well run. Excellent service. Highly recommended.

John C.

13:36 02 Jul 19

Yesterday our car was dropped off at Tracks of Exeter for its MOT and annual Service.It was all ready and on time for collection. The vehicle had also been washed on the outside and cleaned on the inside!The staff are excellent and always helpful and I would have no hesitation in recommending them to anyone requiring good service and helpful staff. Well done Tracks!

Natalie L.

20:11 01 Jul 19

My fiancé and me drove from Stafford yesterday to come and view and hopefully buy a 2019 Suzuki Swift Sport this morning. After speaking with Jack on the phone last week and arranging the meet, we were apprehensive about coming such a long way, but we were hopeful the car would live up to the advertisement, and we weren’t disappointed! Stunning car, exactly as advertised, and after driving the 188 miles home, we couldn’t be happier. Fantastic professional service from Jack and all at Tracks Suzuki, going the extra mile to make our purchase a smooth one. Very much appreciated the hand shake from whom we believe to be the owner. Thank you very much. Highly recommend this dealership.

Richard C.

18:15 01 Jul 19

Very polite, helpful and friendly staff, that know their brand inside out. Great tasting coffee too! 😁

Linda S.

09:35 26 Jun 19

As usual excellent Customer Service from all staff

John P.

19:51 22 Jun 19

Great garage, great staff,great customer service. Brilliant.

Christine S.

18:35 20 Jun 19

I couldn’t recommend Tracks in Exeter more, Mel, Jack and Craig went above and beyond to get my Suzuki Swift Sport ready in super quick time, I absolutely love her and thanks to Jacks input she looks stunning ♥️

Alex S.

19:07 11 Jun 19

Excellent customer service, Will couldn’t have been more helpful and went above and beyond to make it a very positive experience from start to finish. Very pleased with our new Vitara. Highly recommend!

Suzanne E.

17:56 11 Jun 19

Friendly helpful staff. The chap on the Taunton service desk is lovely ( can’t remember his name )This is my second Suzuki and I highly recommend tracks of Taunton and Exeter for the whole package, sales aftercare and mot /servicing.

Mike S.

10:34 07 Jun 19

nice fast service as always

Caz M.

18:32 25 May 19

I’ve always found Jack at Tracks in Exeter to be of great help, nothing is to much trouble, would recommend

Ashley S.

10:06 21 May 19

I have to say my experience was nothing but positive. We’ve been using this garage for mots for a number of years and they’re always really helpful. I took my car for mot yesterday. The chap at the desk was welcoming and cheerful, the coffee is excellent and free WiFi is a nice touch.My mot was completed quickly while I waited and despite initially failing, the problem was rectified quickly at no extra cost to me.All in all I’m very happy with the service I received - and it’s only £35 for an mot!

Steve P.

09:10 20 May 19

Always friendly, good pricing.

Terry W.

16:03 14 May 19

Great customer service right from booking car in for service through to collecting car at the time specified.

Rachel L.

19:01 10 May 19

I have just recently purchased a car from tracks of Taunton, Ryan who dealt with my sale went above and beyond and I could not have asked for any more. Great customer service. I will be recommending tracks.

Beatrice W.

09:56 10 May 19

Very pleased with the service and staff were very efficient with my car thank you

Stuart S.

10:29 03 May 19

Every time we have to book either of our cars into Tracks I can honestly say it's a pleasure. Both David & Anita on service desk are top of their game on customer service and nothing raised is ever a problem. Its the same when chatting to Jack on sales floor as he like the rest of the staff are extremely helpful in all respects. We have been with them for over 4 years and no intention to look anywhere else! Thanks to all at Tracks.Stuart

Andrew P.

11:02 02 May 19

They were professional and done all they could so I could drive it until the new part arrived. They looked after me really well.

Suki Benson - M.

09:51 25 Apr 19

The team at Suzuki tracks Exeter are great . They looked after me and my car . Very polite and pleasant . Nothing was too much trouble . I went in for a seatbelt check and they did a two month check while I was waiting and checked my tyre pressure at my request . Well done to you all and thank you . 😁

Nikki Jayne M.

15:34 17 Apr 19

Have just ordered my vehicle through the Motability scheme and very impressed with the customer service from everyone I spoke to, but particularly Will who ensured I was happy with what I had chosen, taking me out on a test drive and making me feel like my needs whilst in the dealership were met to the best level possible. Looking forward to taking delivery of my car soon 😊

Shirley O.

16:36 16 Apr 19

Just got back from Tracks Taunton as they were checking out something on my car as we had took it to the Wales branch and they had advised it needed over £1000 ‘s work.We took one of their mechanics in our car so he could listen to the noise we were experiencing what a lovely polite chap.All of the staff were lovely and couldn’t do enough for us.Thank you my faith has been restored

Ralph B.

11:07 04 Apr 19

Very efficient and friendly staff at Taunton. Knowledgeable and helpful.

Emily H.

09:04 03 Apr 19

Its always a pleasure to visit Tracks Of Taunton. Have just taken my Suzi Ig for an annual service. The staff are always very friendly, approachable, courteous, helpful and professional and, the atmosphere at the dealership always feels relaxed and welcoming. From what I've seen and experienced, both the Sales team and the Service team, take the time and trouble to make every customer feel valued. As I mentioned before, its always a pleasure and I'll look forward to Suzi Ig's next service!!

Christine Thoburn K.

08:57 03 Apr 19

As always, efficient and friendly service at Tracks, Exeter.

Patricia S.

10:56 26 Mar 19

We took our Jimny for an MOT yesterday and were met with the usual helpful and courteous service that we always receive at Tracks. We would highly recommend them, lovely people.

Wayne S.

13:39 21 Mar 19

Well the Service from the Mark and the Taunton team just gets better every time. You really are outstanding; thank you again and see you next time.

Robert C.

17:59 17 Mar 19

Can't sing my praises enough of all the Staff, very helpful, courteous and cheerful and they did a good job as well!!

Frank L.

10:50 15 Mar 19

You could not better the service and the staff are helpful and very professional.

Angie O.

18:41 09 Mar 19

Have used Tracks Suzuki on a number of occasions now and the service is exceptional. Great communication, friendly, professional and reliable. We highly recommend Tracks 👍

peter B.

14:53 06 Mar 19

Had the MOTed on the 5th Feb 2019, as always the customer service was excellent - the MOT was completed very quickly and efficiently. Would recommend using this garage. We are thinking of buying another S - Cross from Tracks.

Sarah C.

10:27 02 Mar 19

Great service as always. Thank you 😀

Lesley L.

16:49 28 Feb 19

Service,polite staff & people you feel able to trust.

Andrew H.

18:39 26 Feb 19

The car was ready as promised. Everyone we asked for was completed correctly. The service was very good and a pleasant experience when purchasing a car. Knowledgeable and not pushy. Thank you

Adrian M.

15:11 23 Feb 19

I have been going to Tracks of Taunton for a few years now. Myself and few members of my family have purchased a few Suzuki’s now from Tracks of Taunton, and we have been overwhelmed with the friendliness, helpfulness and support that we have had. I have used other main dealers in the past and can honestly say that it is a pleasure to do business with them.

Dot G.

14:20 22 Feb 19

Highly recommend Tracks of Taunton.So well looked after by a lovely young salesman called Ryan King made buying a car easy and stress free felt at ease all the way through. Thanks for the free coffee ☕️ lovely man

Graham T.

13:28 20 Feb 19

Polite and informative staff. An excellent experience.

John Martin D.

15:06 19 Feb 19

All of the staff are helpful, friendly and offer excellent service. We have full confidence that our Suzuki Vitara will be maintained at peek efficiency. a pleasure to deal with.

Mike G.

20:20 16 Feb 19

just bought an 18 month old vitara and delt with Will. very good service, kept us informed all through the purchase. service plan all sorted, looking forward to long association with Tracks of Exeter. so far very pleased with our Vitara.

Janie B.

18:45 14 Feb 19

Can't thank Jack & all the staff at Tracks of Taunton enough for all their help & patience when purchasing my Ignis. Nothing was too much trouble for them! I was made to feel welcomed from the very start with my test drive, right through to when I drove my new car off the forecourt.

Glenda M.

16:10 14 Feb 19

I have brought four Suzuki cars from Tracks of Exeter and from the sales department, service department and especially Anita on reception who always welcome you with a smile on her face and nothing is to much trouble and I will be buying car no five from them well done all of you

Ray Tina P.

10:11 13 Feb 19

they are honest and realistic not like Bristol street motors

Deborah M.

19:43 12 Feb 19

Hubby been looking for a new car, visited a few garages this place comes out with 10 /10. Excellent service, friendly, nothing to much trouble, Ryan is professional and approachable, also makes a good cuppa !! hence to say hubby brought the car !!

Martin M.

22:13 10 Feb 19

Cannot thank the service team at Tracks of Taunton enough for their help of supplying and fitting a clutch kit to my Isuzu D-max, they had it back to me in next to no time! Cannot recommend Tracks of Taunton enough!!

Maria Bonnell S.

23:36 08 Feb 19

Always good service. All staff seem very pleasant and helpful. Lifts home and back to garage (when requested at time of booking)when car is in for MOT & car is always returned cleaner than I left it. Fabulous service Taunton branch.

Angie R.

10:56 08 Feb 19

We have been dealing with Tracks Suzuki for the last 7 years and have always had excellent customer service and prompt and reliable car maintenance

John M.

12:50 06 Feb 19

Just took delivery of my new Vitara at Tracks. I'd just like to say what an easy and pleasant process it was thanks to the help and professionalism shown by the team there, and especially from Harry Ody who made sure the whole process went through smoothly. Everyone was in tune with my requirements and all gave prompt and excellent customer service. Still getting used to the car, but so far so good.

Heather L.

11:31 01 Feb 19

Exceptional service from the staff.While the car was being serviced we were taken into the city center and picked up later.We were grateful for the quick service as we needed to get home before the snow settled in.Always an easy and pleasant experience.

Shirley M.

20:06 19 Jan 19

Great service,took my car in for a check, and was very happy with the out come, and was brought back to me.

Pat W.

12:01 18 Jan 19

excellent service. very friendly staff who care about your issues and any concerns. Free drinks machine and usually a social setting where you meet other owners.

Julie Hazel S.

14:45 17 Jan 19

Bought my 2012 Jimny from Tracks 4 years ago and never looked back. Apart from being a fantastic and fun little 4 x 4 to drive, the service at Tracks is consistently top class and staff are friendly and helpful. Now have to save the pennies for the new model :)

Fiona S.

20:47 15 Jan 19

the service is good very helpful staff

John W.

12:33 15 Jan 19

If you want a good deal, helpful and knowledgeable people to assist you then Tracks of Exeter is where you should be.

Katie C.

11:09 12 Jan 19

I have been a customer for nearly 7 years and I can never fault my service there Graham is amazing with helping us upgrade our car and David Anita and Clive are so helpful and treat you like family when booking the car in for a service. One of the friendliest places and always make you feel welcome 5* service every time

Carol H.

10:38 12 Jan 19

Very good service.Friendly and helpful staff.A lovely hire car provided.No complaints.

Susan S.

14:45 10 Jan 19

Very reliable service my car is picked up for mot and service once a year and delivered back to me. Its always been cleaned as well.

Maria A.

13:56 09 Jan 19

Got my Suzuki in promptly for its health check, staff are fantastic, great service, would recommend :)

Net-Net Requintina P.

13:52 07 Jan 19

Staff were very accommodating and friendly.. thank you jack

Stephen Spot W.

21:32 12 Dec 18

Very good service help full staff..

Cheryl R.

18:24 11 Dec 18

Had a service on my suzuki jimney. Well worth the ling trip to Exeter. The service team and Harry were as usual professional and efficient. thank you so much.

Christine R.

08:19 01 Dec 18

Took my car in for service and MOT, received fantastic service yet again. Great team and welcomed by all. Would highly recommend 😃

Steve W.

08:19 30 Nov 18

very helpful when ever I need it

Georgina S.

11:57 29 Nov 18

As ever with Tracks of Taunton a fantastic, efficient and friendly experience.I have absolute trust and confidence in them.

Christine L.

14:05 24 Nov 18

Staff are always excellent and nothing is too much trouble, great service as always.

Liam S.

23:08 23 Nov 18

Great service. Good customer care!

Alfred Cyril A.

12:59 19 Nov 18

I have bought and driven many Suzuki vehicles from Tracks over the years. Would'nt think of going anywhere else. Excellent car ! Excelent service, every time !

Neville C.

09:45 08 Nov 18

First class service and staff very friendly and helpful and would highly recommend to all family and friends.

Sarah B.

10:35 07 Nov 18

I took my Vitara here for a service! Great service and friendly staff. Highly recommended.

John L.

21:25 01 Nov 18

Excellent service, comfortable waiting area and free coffee and biscuits, what more can you ask for.

William John H.

08:36 29 Oct 18

Excellent friendly, professional service. Cannot fault any of the staff we have dealt with over the years.

Alison S.

06:11 28 Oct 18

The service team at tracks are consistently excellent in their customer service.Always keep you up to date and in contact on the day of repairs or service/mot.Have used tracks at Exeter for a while now and would thoroughly recommend them �

Jackie L.

18:50 24 Oct 18

Just had the winter service and car was cleaned also. Exeter Tracks polite , professional and friendly as always

Frances P.

16:59 24 Oct 18

Polite, punctual and helpful. Always friendly and to top it all a clean car ready for the winter!

Helen R.

15:13 20 Oct 18

I had my car serviced yesterday and I have to say all the staff are very friendly and helpful. They even arranged a courtesy car at short notice! Thanks once again to the service department team!

Peter E.

11:28 20 Oct 18

Just took my sx4 in for winter check told them I was bit concerned about front tyres they came back after five minutes told me they were fine and last until my mot was due or even a bit longer, so sat with hot drink and paper for half an hour got keys back car all washed and valeted and nothing to pay great team great service very polite and professional,very pleased what more could anyone wish for thank you all at tracks of Exeter

Annie P.

17:59 19 Oct 18

Our new car a Swift is 2 days old . Beautiful car , so comfortable and so far excellent performance . The service we received from Will Braddick was also 5 star . He’s even checked in with us today to see if all is well . Top notch . Thank you so much .

David J.

09:39 19 Oct 18

The staff are really helpful ,friendly and yesterday ,my free car check was carried in a prompt and professional manner,I now know that my car is ready for winter ,very pleased with the service ,it's my second car from Tracks of Exeter, will not go any where else ,thankyou.

Rosie G.

07:31 19 Oct 18

I have real peace of mind knowing my car is being regular checked by Tracks Suzuki. They are extremely professional and friendly and I feel I am in good hands and my suzuki celerio which I so enjoy driving is extremely well maintained

Vida B.

13:06 18 Oct 18

Have bought 3 cars from Suzuki in Exeter. On each occasion sales people have been pleasant, helpful and efficient. We have continued to have our cars serviced at the Exeter branch and been delighted on each occasion.Amazed, after having a Winter check carried out on my Swift this week , to receive an email ,along with a video of my car and a message from the mechanic, and a detailed report of the findings. This is service over and above my expectations . Even the tea was good !

Stella M.

11:24 17 Oct 18

Winter check for my Vitara yesterday &, as always, the customer service was second to none. Car valet always a great bonus! The team are terrific.

Roger B.

18:05 09 Oct 18

fantastic service from Harry Ord.great advice about the jimny.the finance side regarding the trade in was excellent.my wife loves the car.would definitely recommend Suzuki Exeter to anyone.

Amy B.

16:04 06 Oct 18

Excellent customer service from Harry at Tracks Exeter! Thank you for finding me the perfect car.

Viv B.

09:05 06 Oct 18

Excellent customer service from Jack in Taunton. Was so helpful and went out of his way to meet our quite specific needs. Made the whole experience seem so easy. Would recommend to anyone and would go back again in the future. Thank you so much.

Heather C.

22:28 05 Oct 18

Always had excellent service whether buying a car or having a service or MOT. Highly recommended.

Alice H.

14:27 04 Oct 18

polite and reliable service,very professional sales service

Marion B.

13:41 03 Oct 18

Helpful, polite and accommodating...from sales to aftersales...very professional....

Kelli Alexandra W.

12:48 02 Oct 18

Always very welcoming and friendly , excellent service and care :) 5 out of 5

Melanie M.

15:34 26 Sep 18

Fixed a pesky, stuck fuel flap in minutes - almost before I could finish my coffee. It has been fine since. Thank you!

Evan W.

04:01 26 Sep 18

Having recently had a vehicle service on my trusty Suzuki Jimmy, I found the staff at Tracks of Taunton to be friendly and very efficient. I was shown every consideration and will be more than happy to leave the care of my car in their capable hands. Evan Williams

John W.

08:32 25 Sep 18

1st class service alround

Shelley H.

09:51 22 Sep 18

Everyone there is so helpful. Always polite. They came and collected my car, at my convenience and lent me one of theirs. I had been shopping and had some heavy things in the boot and Mark brought them in for me. I would recommend them to anyone. A pleasant experience.

Jo-Anne Smee B.

23:13 16 Sep 18

Not once have I ever gone into Suzuki and been disappointed with their service in any way. Everyone is always extremely friendly and courteous and the personalized service is second to none. Anita was fantastic as usual, as is Graham, & I would and have recommended them to many. Many thanks for the fantastic service and for fixing my poorly car so promptly.

Alan S.

13:44 15 Sep 18

Just had a service done at Tracks Suzuki TAUNTON from the man that valets the car also engineers and those who are in sales and parts not forgetting service dept ,you could not have a nicer bunch of people that are willing to help and look after you.So to all at Tracks TAUNTON many thanks 👍

Emma D.

16:42 13 Sep 18

Absolutely amazing service from start to finish, Alec was fantastic and really listened to what my needs were, reassuring throughout.Have already recommended to several friends who we hope will be in soon.Many thanks! Can’t recommend enough.

Angie WolfLady F.

21:53 12 Sep 18

I had to take my motability car in to the dealership on the 11th September 2018 and Will was as ever charming and polite.I was about 45mins early for my appointment but the staff were totally unfazed. It took 30minutes for the service and my car was given a good valet before it was handed back. It is the courtesy and excellent service at Tracks that convinced me to get my car, and any future works, from here rather than the Weymouth dealership.Each time I have visited Tracks I feel like royalty as ALL staff members are around the door to say goodbye! Congratulations and well done!

Suzanne G.

10:43 08 Sep 18

They are such a good team alway very helpful Andy as always did a good job 10/10

Diana F.

16:32 06 Sep 18

Tracks Suzuki serviced my vehicle this week. They were amazingly helpful as I have some major mobility problems right now. Over and above !!

Craig H.

16:32 05 Sep 18

Great service and excellent prices!

Angela B.

09:31 31 Aug 18

They are very friendly and helpfulThey are polite to all who come in offering drinks while u wait Well done

Rob J.

08:41 29 Aug 18

Bought a Suzuki Swift at the weekend and couldn't be happier with it. Big thanks to Ryan who made the transaction quick and easy!

Lucy S.

13:59 26 Aug 18

I’ve used Tracks for a good few years now and have always received a great friendly service. Great job

Rachel Jane D.

05:55 18 Aug 18

Excellent service as always .nothing is too much trouble when I visit the dealership . Keep up the good work all !!

Lorna B.

14:54 08 Aug 18

Will Braddick in the Motability team was very professional and made us feel at ease and comfortable. He understood our needs and enabled 3 members of our family to purchase new cars. Roll on the 4th.

Wendy C.

11:01 04 Aug 18

Good customer service, friendly and knowledgable

Theresa G.

19:30 26 Jul 18

Excellent service, car was collected from and returned to my home beautifully valleted.

Pip J.

10:37 09 Jul 18

Jack was extremely helpful and supportive when I was deciding on a new car at the Taunton branch. I deceided on a second hand Suzuki Swift 4x4, which I test drove multiple times and had all the pre-service checks done before buying.The buying process was made smooth and easy and the car was sold to me in excellent condition. Many Thanks

Shirley L.

20:21 04 Jul 18

I had my Suzuki Swift Sports serviced on Monday and have to say it was so hassle free from dropping the car off until collection, loved that the car was cleaned too. Lovely friendly, helpful staff. 10 out 10.

Natalie Wickenden P.

09:43 26 Jun 18

Great service as usual. Kept informed and end up with a clean car to boot!

Peter C.

11:00 16 Jun 18

Thank you to Jack at tracks taunton for help with our new suzuki swift we love it.Customer service was top class made myself my wife and son very welcome .cheers Jack see you soon .

Kieran Mark H.

18:03 13 Jun 18

Harry and Will made the whole experience of buying a new car a real pleasure, they are knowledgeable easily approachable and very pleasant. The customer service was outstanding and the Suzuki Vitara we purchased has and is a lovely highly specced car, and has a lot of high end features proving good value for money, and a enjoyable car to own and drive. I highly recommend tracks of Suzuki Exeter and would defiantly continue to use them. Thank you

Su L.

22:02 08 Jun 18

Tracks Suzuki Exeter:Just bought a Suzuki Swift 4x4 my sales person Will Braddick was amazing! Being only the second car I’ve ever bought for myself he sensed I was a bit nervous but honesty and transparency coupled with patience and a genuine desire to help things go smoothly the transaction was a pleasure. I love my car and feel confident that ‘if’ anything should go awry the team at Exeter will be there in a heartbeat! If you want good old fashioned genuine customer service ‘GO THERE’!!! Thankyou Will and all the team!

Alan B.

14:33 08 Jun 18

Staff was very helpful and friendly, I got a quick response for my needs. I was very impressed and happy with the service I received thanks

Jayne F.

15:49 04 Jun 18

Jack looked after us and the service was excellent. The other team members we met were also helpful and friendly. We were given all the information and help we needed, without any pressure or pushiness. Would definitely recommend Tracks of Taunton. Very, very happy. Thank you.

Tuckerman M.

10:00 02 Jun 18

Turned up a hour early for a 1000-mile check on my new Ignis and even though it was lunch-time they managed to finish the check almost right away. Can't ask for better than that.

Marina B.

19:40 25 May 18

I have been with Susuki Tracks Taunton for many years, and just purchased my 4th car from them Jack was excellent with us very helpful and pleasant,all the team are always helpful and pleasant ,thank you to you all .

Pamela C.

13:34 25 May 18

Wonderful people and most helpful, help in more ways than one

Penny W.

11:57 22 May 18

Very good service from the team at Tracks in Exeter, especially Will who dealt with our recent purchase of my lovely new car! He was very patient, explained all we needed explaining and not at all pushy! Nice people, nice cars!

Lin D.

16:03 18 May 18

I was in a flap over an overdue MOT. Peter at Tracks of Taunton fitted me in at extremely short notice, calmed me down and organised everything. The Mot was done quickly and efficiently. To cap it all, one of the staff cleaned my car, and managed to remove the excreta caused by the attentions of a manic Bluetit to both of my wing mirrors. I'd say service above and beyond the normal!

Gerry B.

13:07 18 May 18

Excellent service from helpful and friendly staff. Not only was the service £150 cheaper than we had been quoted from a rival.The car was returned on time and had been cleaned inside and out.We will go back and so should you.

Terry S.

20:41 11 May 18

I was looking for a new motability car. After having 3 Nissan's in the past i wanted something different. Having a look around at other car showrooms i went into Tracks of Exeter. I went up to the motability sales man Alec stott and told him i was looking for something different. He was so kind enough to show me around the cars. The Suzuki Vitara 4x4 took my eye. Alec told me everything i wanted to know about the car. He was so very helpful and professional at his job. I placed my order for the car there and then. He said it could take up to 3 months till i get the car but he would try to get it sooner for me. 8 weeks later i was back in the showroom picking up my new car. Alec Stott was very helpful all the way through the process from looking at the cat to getting the keys to my new car. He was very friendly and professional at his job. He put the customer first at all times. And he made it known that if i had any problems with my new car or if i needed to ask a question about the car, that i could phone him anytime for help and advice. I will be very happy to recommend Tracks of Exeter to all my friends and there friends. I am so happy i called into Tracks showroom when i did. Thank you very much for everything.

Dawn C.

02:39 10 May 18

Once again impeccable service from the team in Exeter , with quality you can trust . Keep up the good work .

Diane H.

12:30 06 May 18

Superb and very understanding help to find my new motability car - with exactly the type of car I needed for where I live (Middle of Exmoor, 15 miles to nearest town!)Very long distance travel (Grandchildren in Scotland) + My disability needs - Came and got me on May Bank Holiday Friday (most awful traffic) - to collect my Vitara (1.4 Boosterjet 4 x 4) - Aided me to get help with downpayment - Alec - THANK YOU SO MUCH !All of this with a smile from all - help with getting hot drink etc...BEST EVER FOR DISABLED / MOTABILTY - REALLY WELL LOOKED AFTER - 6* - SUPERB!!Thanks to all @ Tracks and especially Alec for understanding what a stubborn minded knows what she wants pain in the rear! lol :) :) :)

Zoe H.

19:54 03 May 18

Excellant service, couldn't be more helpful many thanks Zoë

Patrick M.

14:22 03 May 18

I was really looked after extremely well by Alec at Suzuki tracks Exeter and all the team at the showroom. He helped me with everything I needed to know, and putting up with me as I asked so many question’s. Definitely recommend going if looking for a new car, they’ll look after you at tracks Exeter. Suzuki’s are fantastic cars. Very very happy with my car. Thanks again for everything at the garage very much appreciated.

Steve C.

22:27 01 May 18

friendly, efficient, honest & reliable. a big thank you & 100% recommendation for Tracks Exeter :-)

Justin L.

18:05 01 May 18

Found Tracks Suzuki (Taunton) to be a pleasure to deal. Purchased a used Suzuki Splash auto for my father. Excellent communication and the car has fully met expectations

Maria R.

10:52 25 Apr 18

Staff at Tracks Taunton are unfailingly helpful and we have nothing but good things to say about them. Brilliant. Thanks so much everyone!

Pat M.

07:29 25 Apr 18

Well looked after by Trackssuzuki Taunton when we bought our new Vitara, very happy with our car.

Ann L.

19:32 24 Apr 18

they are very helpful nothing is to much trouble and I am always recommending them to all my friends.

Sam C.

19:21 23 Apr 18

A great service from the staff. Gave me a loaner car for the day car was sorted within a few hours and a lovely wash polish and Hoover was a lovely bonus. Thanks guys

Sue S.

10:58 23 Apr 18

My father has recently bought a vitara from Jack. The service was excellent, the trade in price for the old car was very competitive. I would highly recommend the garage and the car lots of extras even in the basic model

Andy P.

12:40 20 Apr 18

Swift SX5. Great car. Good amount of kit goes well and very comfortable.. excellent customer service from Will in sales and the service team.. Definitely recommend Tracks of Exeter and the Swift...

Teresa Lock - M.

18:48 14 Apr 18

Fantastic service from Tracks Exeter - Will and Jack are amazing salesman 10/10 ( I would say 110 ) and the aftercare is fabulous 10/10 - many thanks

Janet L.

17:06 13 Apr 18

This is first time I have dealt with Tracks of Taunton and was very impressed and will certainly go back again, very helpful in all respects. Thanks Tracks! J.

Pam G.

09:39 13 Apr 18

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Customer Reviews