Privacy Policy

Tracks is committed to safeguarding your privacy and ensuring the protection of your personal data. This privacy notice explains how we handle your personal data when you visit our website (no matter where you’re visiting from) and outlines your privacy rights, as well as the legal protections in place for you.

Key Information & Purpose of This Privacy Notice

The purpose of this privacy notice is to give you a clear understanding of how Tracks collects, processes, and protects your personal data during your interactions with our website, such as when you submit an inquiry, engage with our Live Chat service, or purchase a product or service. This notice applies to all data collected through the website, but it does not override any additional privacy or processing notices we may provide on specific occasions. Our website is not intended for use by children, and we do not knowingly collect data related to minors.

Who Controls Your Data

Tracks of Exeter Ltd (trading as Tracks, Tracks Suzuki, and Tracks Suzuki Exeter) is the data controller responsible for your personal data. We have appointed a Data Protection Officer (DPO) to oversee questions related to this privacy notice. If you have any queries, you can contact Harry Ody our DPO at marketing@trackssuzuki.co.uk. While you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection (www.ico.org.uk), we would appreciate the opportunity to address your concerns first.

Third-Party Links

Our website may include links to third-party websites, plug-ins, and applications. By clicking on those links or enabling those connections, third parties may collect or share data about you. We do not control these third-party websites and are not responsible for their privacy practices. We encourage you to review the privacy notice of any website you visit after leaving ours.

Data We Collect About You

When you visit our website, we gather standard internet log information, such as your IP address, browser type, and device details, as well as patterns of user behaviour, including the path you take through the site, entry and exit points, and general location. This data is stored under unique identifiers (e.g., strings of numbers) and used for legitimate business purposes like monitoring site traffic, visitor engagement, and improving our website’s performance and services. None of this data personally identifies you, and it is stored indefinitely for analytical purposes.

We also use Google Analytics to collect similar standard internet log data, which helps us monitor site traffic and engagement. Like the other information, this is stored using unique identifiers and processed in a way that doesn’t directly identify anyone.

Personal Data We Collect:

Depending on how you interact with our website, we may collect the following categories of personal data:

Identity Data: First name, last name, username or similar identifier, marital status, title, date of birth, and gender.
Contact Data: Billing address, delivery address, email address, and phone numbers.
Financial Data: Bank account details and payment card information.
Transaction Data: Details of payments made to and from you, and other information about products or services you’ve purchased from us.
Technical Data: IP address, login details, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and details about the devices you use to access our website.
Profile Data: Your username and password, purchase history, interests, preferences, feedback, and survey responses.
Usage Data: Information on how you interact with our website, products, and services.
Marketing and Communications Data: Your preferences regarding receiving marketing from us and third parties, and your communication preferences.

We also aggregate data, such as statistical or demographic data, which may be derived from your personal data but does not identify you directly. For example, we might aggregate usage data to calculate the percentage of users accessing a specific feature of our website. If aggregated data is combined with your personal data and could indirectly identify you, it will be treated as personal data under this privacy notice.

We do not collect any Special Categories of Personal Data, such as information about race, religion, sexual orientation, political opinions, or health data. Nor do we collect any information related to criminal convictions or offenses.

Failure to Provide Data

If we are required by law or contract to collect personal data from you, and you do not provide it when requested, we may not be able to perform the contract we have with you (for instance, to supply a product or service). Should this occur, we will notify you at the time.

How We Collect Your Data

We use a variety of methods to collect data from and about you, including:

Direct Interactions: You may provide data by filling in forms, contacting us by phone, email, or post, or through the following actions:
- Submitting an inquiry or using our Live Chat service.
- Completing a finance check or application.
- Ordering products or services.
- Making payments or deposits online.
- Subscribing to newsletters or other communications.
- Entering competitions, promotions, or surveys.
- Providing feedback.
Automated Technologies: As you browse our website, we may automatically collect Technical Data about your device, browsing actions, and usage patterns through cookies or other tracking technologies. For details, refer to our Cookie Policy.
Third-Party Sources: We may receive Contact, Financial, and Transaction Data from third parties such as Codeweavers Limited and Stripe Payments Europe Ltd.

How We Use Your Personal Data

We will only use your personal data where it is legally permissible. Common situations include:

Performance of a Contract: Where it is necessary for performing a contract with you.
Compliance with Legal Obligations: To comply with legal and regulatory requirements.
Legitimate Interests: Where necessary for our legitimate interests, or those of a third party, unless overridden by your rights and interests.

We generally do not rely on consent as the legal basis for processing your personal data, except in relation to third-party marketing communications sent via email or text. You have the right to withdraw consent at any time.

Marketing & Your Preferences

We strive to give you control over your personal data, particularly around marketing communications. Based on your Identity, Contact, Technical, Usage, and Profile Data, we may decide which products, services, or offers are relevant to you. You will only receive marketing communications from us if you have requested information or purchased services from us, and you have not opted out of such communications.

We will seek your consent before sharing your personal data with third-party companies for marketing purposes. If you wish to stop receiving marketing messages at any time, you can opt out via the links in those messages or by contacting us directly.

Cookies & Change of Purpose

You can set your browser to reject all or some browser cookies. For further details, please refer to our Cookie Policy.

We will only use your personal data for the purposes we collected it for, unless we reasonably consider that we need to use it for another compatible purpose. If we use it for an unrelated purpose, we will notify you and explain the legal basis.

Sharing Your Data with Third Parties

We may need to share your personal data with the following:

Internal Third Parties: Other companies within the Tracks of Exeter Ltd group based in the UK.
External Third Parties: Service providers based in the UK, such as IT services, professional advisors, and regulatory bodies, including HM Revenue & Customs and other authorities.
Specific Third Parties: Like Codeweavers Limited and Stripe Payments Europe Ltd, for payment processing.
Business Transactions: If we merge or sell part of our business, your data may be transferred to new owners.

We require all third parties to respect the security of your data and to treat it in accordance with the law. These parties may only process your data under our instructions.

Data Security & Retention

We have implemented robust security measures to protect your personal data from unauthorized access, alteration, or loss. Access to your data is restricted to employees, agents, contractors, and third parties who need it for business purposes. In case of any data breach, we will notify you and any applicable regulator where required by law.

We retain your data only for as long as necessary to fulfil the purposes for which it was collected. We consider the amount, nature, and sensitivity of the data when determining retention periods. In some cases, we may anonymize your data, meaning it can no longer be linked to you, in which case we may use it indefinitely without further notice.

Your Legal Rights

Under data protection laws, you have rights over your personal data. You can:

Request access to your personal data.
Request correction of any incomplete or inaccurate data.
Request erasure of your data where there’s no good reason for us to keep it.
Object to processing, particularly where you feel it impacts your fundamental rights and freedoms.
Request restrictions on how your data is processed.
Request the transfer of your data to another party.
Withdraw consent at any time, where consent is the legal basis for processing.

If you wish to exercise any of these rights, please contact us at marketing@trackssuzuki.co.uk. There is typically no fee, but we may charge for unfounded, excessive, or repetitive requests. We may request further information to confirm your identity for security purposes.

We aim to respond to all legitimate requests within one month, but may extend this period if your request is complex or if you’ve made multiple requests.

For further details or concerns about how we handle your personal data, you can always contact us directly. We may update this Privacy Policy from time to time so please check our website for updates.

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Customer Reviews

Tracks Suzuki Exeter

4.9

Based on 527 reviews

See all reviews

Sandra T.

1752507903

Excellent! William was super efficient, friendly and knowledgeable

Steve C.

1751654033

We have owned our Susuki Ignis from new for nearly 5 years now and we just love it. In all this time Tracks have serviced the car and carried out the Mot's through a service plan we have with them.The customer service We have recieved from Tracks has always been very helfull and extremely polite with all the staff being a credit to to the garage.We have no intetions of changing our car yet but when we do its most likely we will buy another Suzuki and Tracks of Exeter would be our first choice of people to deal with.Thank you to all the Staff at Tracks of Exeter,Steve & Dee Clarke.

Alexander T.

1748945741

Tracks are clearly a well oiled machine. I've not had a problem with them so far.

Thao R.

1747916392

The best... what else can be said.

Ted J.

1747475582

It is always a pleasure to visit Tracks in Exeter. The staff are all so helpful and friendly. This was my first service after buying a Swift from them a year ago. We have the monthly payment plan and it was a nice surprise to hear that we had nothing to pay! Nice surprise also when we were told about the after-service guarantee. It was a lovely sunny day and so we took a walk along the Canal just a few minutes walk away.while we were waiting for the work to be completed.

Phil M.

1747216514

Excellent carrying out annual service - pro-actively dealt with a minor recall issue. Friendly, helpful and professional staff.

Lesley E.

1746697636

I bought my Suzuki Swift from Tracks in Exeter in 2019 and set up a service plan, so they have been looking after it for me since new. The staff are friendly and helpful, and always make me feel welcome - despite being really busy - and I know I can trust them to do an excellent job

John C.

1744642909

Excellent service at Tracks of Exeter.Car was serviced and returned on time, plus car was washed and cleaned inside. Reception staff were first class and I also had a coffee free of charge from their coffee machine. Well done Tracks!Would recommend Tracks to anyone wanting a good service for their car.

Mike G.

1744199277

Usual A1 service

S G.

1744195134

Really good experience at Tracks. Sales staff were personable but not pushy, so I never worried I was being cajoled or scammed. I also paid for a reverse camera to be installed and a manager who lives local to me collected the car and bought it back after the install. They even gave the car a wash! I would recommend them and they will be my first call next time I need a new car.

Keith B.

1743722528

Again very impressive service and hospitality

PETER C.

1743557047

Just bought a little Celerio from them, the cheapest in their stock but still the best service and nothing too much trouble

Sophie W.

1743500683

EDIT:I am pleased to say this was resolved satisfactorily and therefore I have adjusted the star rating from 1 star to 4. Many thanks.We are normally so impressed with the customer service at Tracks Suzuki however a couple of weeks ago I feel it was lacking somewhat. I had my car booked in for a service and MOT which was carried out in good time considering it needed a few repairs, one of which was a slow puncture on a tyre from a nail. I was assured that a repair had been successfully carried out and I left to make the hour long journey home. After about 10 minutes on the motorway, the tyre pressure warning light came on indicating that the tyre pressure had dropped to 28. I called Tracks as soon as I got home and they graciously offered to refund the cost of the repair, and that I take it to a local tyre repair place to get it fixed as we live so far away.The next day, when I turned the engine on the tyre pressure warning light was now saying the faulty tyre was at 18, which is near enough a flat tyre. I drove straight to a local tyre repair place whereby they then proceeded to tell me that the repair had been so badly carried out they were unable to re-repair the tyre and that I would need a brand new tyre. They told me I could take a video of them pouring the fluid onto the repair which I did, and you can see how badly cracked it was and bubbling. They also mentioned how they were happy to speak to Tracks Suzuki directly about the matter, which I felt was very honest.I then called Tracks Suzuki and spoke to David Upton, to explain what had happened and if they were willing to offer any compensation towards the cost of the new tyre, to which I was laughed at and told that they would never have done a bad repair, and that he had to go as he had "people shouting at him". Considering how quickly the tyre pressure warning light came on during my drive home, it is quite clear that this was indeed a bad repair, and a dangerous one at that.Not only do I feel this is completely unacceptable, as I was sent home to drive a long way on a faulty tyre (at 8 months pregnant I might add), but the way in which it was handled was dismissive and unprofessional. It has left a sour taste in our mouths and although we will lose out on our lifetime guarantee, unless this is rectified satisfactorily, we will not be using Tracks Suzuki for any further business again.

George T.

1743171038

Really good service great staff very friendly and knowledgeable .Would recommend to anyone needing a car or work doneThanks

Martin O.

1742923695

Well, I went to post a new review and found that I hadn’t hit the “post” button on this one from June last year, so it will do instead!……It is a 100 mile round trip for me to have my Vitara serviced by Tracks and, as always, on 4th June it was well worth it. Always treat my like a really valued customer. They really went the extra mile this time - I couldn’t believe it when I returned to my car not only to find it immaculately washed and cleaned inside, but they had also somehow managed to remove a horrible red paint scrape on the side of the car which someone had left whilst my car was parked months ago. I hadn’t managed to get the mark off in months of trying. I hadn’t asked them to do this - well done Tracks. It is so rare to be delighted like this.

David H.

1742723578

Very professional and friendly all service staff car was washed and vacuum very grateful thank you all very much Dave and Helen

Jane R.

1742583324

Always helpful. As a point to improve, perhaps run through any 'quirks' of a car (I spent a rather embarrassing 10 mins at a petrol station trying to unlock/lock the petrol cap on my Fiat 500 - thank goodness for YouTube!)

Jay

1742036639

Amazing customer care as always.

Martin M.

1742035434

Always quick and reliable with their customer service and car services

Bev B.

1741694152

Professional and outstanding service

Dave F.

1741604434

Can't find any fault with Tracks at all. I wanted to buy a car with no stress or issues (if ever there was I should just hand the keys over) & they haven't disappointed.Will has always gone out of his way to support, whether its sales, questions or servicing nothing is ever to much trouble or an issue. He has communicated with me directly throughout my purchase and since. Unlike other garages I've only really had to deal with Will for everything, he takes pride in his work and won't send you on a wild goose chase.The rest of the team I've met are down to earth, lovely open and honest, as I've said I haven't had to deal with them really but I can't imagine they would be any different.All in all Tracks is a refreshing experience to not only buying but owning a car, top marks all round!

Len T.

1741462141

I buy all my cars from Tracks Exeter they're fully trained staff are all very professional from management to Office staff and workshop staff and very helpful. They care about customers and give advice on motoring concerns they sell top quality productsThank you

Colin M.

1741364941

Excellent professional service, highly recommended.Thank you

David O.

1741264996

Fabulous experience buying a Suzuki Vitara from Tracks, Exeter. Jack Gardner (Sales Executive) took care of everything from test drive, trade in of my previous vehicle, documentation and transfer of my private plate. He went above and beyond in all aspects of my purchase. I’m delighted with my new car.

Stephen L.

1741008896

Had new Swift sports twice now and was a bit sad it was being stopped so we bought a new Swift Ultra 1.2 and what a difference it’s amazing. It’s still pleasantly nippy and the extras are just never ending and they are extremely nice to drive makes me want to keep going out for a drive. One extra which I found yesterday was the adaptive cruise control I did not have a clue about. On the motorway I always set the speed so I did with the ACC and the car drives itself take your feet off the accelerator and away it goes it keeps a set distance from the car in front and if he slows down so do you and it’s a set distance from the car behind you and stays within the speed limit. If the car in front keeps slowing down you indicate to change lanes and away you go accelerating on its own to the speed limit if you change lanes without indicating the car gently turns back into your lane. The extras on this car more than make up for not having a sport it makes the drive so much more enjoyable and the staff at Tracks Exeter are brilliant with sales service and anything else and the new Ultra has everything and more. The car also has a camera in the radio/satnav screen that checks your fave to see if your getting drowsy at the wheel I assume it then sounds an alarm.

Paul C.

1740319358

I had been looking for a long time for a particular vehic oking for so long i met and spoke to a lot of car dealers throught the british isles. All i can say is none of them were a patch on the Tracks team. (William Stoyle mainly).Not just other car dealers but a lot of businesses that come in contact with the public can learn a hell of a lot from this team and their methods.I have to say a massive thankyou to William Stoyle separately. Its hard to believe this , polite, patience and knowledgeable young man is only 19. ???!!!!. You have a very bright future ahead of you sir and i wish you all the very best...

Alistair D.

1739893360

The really good reviews on Google helped me in my decision to choose to visit this dealer, and I am here to add to the praise for Tracks Suzuki and in particular the salesman William Stoyle. My purchase was super straight forward, from the ease of arranging the test drive, to the completion of all the paperwork and the collection of the car. William was really helpful, knowledgeable and genuine, a pleasant change from some other sales people I'd encountered in my search for a car.Hats off and thanks to the team who prepared the car, and applied the very competitively priced ceramic coating. The car looked as good as it could when I collected it, so very shiny!I'm hoping this car will last me for some time, but when it comes to replacement time Tracks Suzuki will be top of the list of dealers to visit.

Prue R.

1739880224

This Suzuki dealership is simply the Best! Service just done in an jiffy, all with a smile and recognition of myself and my husband. Lovely to see staff who stay and who know us, so we are greeted by name and welcomed as friends, indeed, I have never known them greet anyone without curtesy and respect. The cars are fabulous and I am now on my second Ignis, which is brilliant fun and really zippy. Highly recommend this team, can't fault them in any way!!

Roger H.

1739619547

Car in for MOT and new tyres. Usual efficient, courteous and cheerful service.

Ann L.

1737721597

Wendy A.

1737237015

So pleased with our first new Ignis,my wife and I now have 2.The dealership with Will was professional ,informed ,delightful twice over,the staff all friendly knowledgeable,kind and helpful.Best dealership experiences,honestly by far.Elsewhere,forget it.Thank you.Mark.

Susanne W.

1737200175

Everything so easy and always on time and all staff very polite.

Mike H.

1736858549

Great. Certainly 5* Super efficient both staff (reception - Anita) and service from the moment you walk through the door

Sergio S.

1736680176

Always a pleasure to go and get my car serviced in Tracks. They hoover and wash it as well. 5 stars service.

Maggie O.

1736594565

Staff very helpful and friendly

Coral O.

1735589078

Lovely place, lovely staff, William who works there was super friendly and really helpful!

brian H.

1734091167

Excellent all round , nothing is to much trouble for them, always ready to help . Great friendly staff. A very merry Christmas to you all.

Phil R.

1733831007

Contacted Jack to try & purchase a new Jimny. Unfortunately, they could not supply what I was looking for in the required timeframe & bought elsewhere. But - even knowing no direct business was forthcoming – Jack continued to give excellent customer advice & service. Wish more dealers were like these guys. Just a shame you guys do not sell you wheel & tyre packages UK-wide though...

Barbara Y.

1733396138

Polite and professional service as always, thank you.

Jon G.

1732623005

Excellent dealership, both Sales and Service! Really friendly and helpful people. Very knowledgeable, a real pleasure to deal with either face to face or on the telephone.

Sara S.

1730962263

The usual Tracks experience. Kindness, smooth quality of service.Each year the same.

Diana G.

1730829093

Very efficient and polite serviceEverything explained . Keeps to time schedule and delivers car washed and polished.

Lisa D.

1730232470

Very good company to deal with , very professional staff .The cars are all presented well . Good range of cars .

Andrew F.

1729867396

Service and MOT all completed minimal fuss , all covered under service plan. Everyone friendly and helpful. Best car I’ve ever owned and best dealership I’ve dealt with.

Anne H.

1728911628

I have recently requested parts from your parts department, not knowing exactly what was required and found the assistance from your parts person exceptional and would like to congratulate him on his knowledge and willingness to help someone with an unusual request. First class service.

william A.

1728315557

One of the mechanics Katie was very helpful getting me back on the road when I unfortunately had some tyre issues, was fixed and sorted the same day! 5*

Sam C.

1727298104

Super service as always, Anita and jack were really helpful.We have a service plan which is great value and spreads the cost of the MOT and service

graeme B.

1727278564

Service & MOT arrangements worked fine and car was ready as arranged and agreed. As ever David, Anita, and Ollie were very welcoming and helpful. No problems on the day. Just what you want as a customer.

Ben D.

1726386289

Hi, I just wanted to say how impressed I am with the service that I have received from Tracks, Royce and Will answered any questions I had and made the whole experience extremely enjoyable. I am very happy with the purchase of the Jimny and look forward to buying more cars from you in the future. 10/10

Helen C.

1726050764

MOT & Service - once again superb customer service from all involved.

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