Privacy Policy

The Tracks of Exeter Ltd Privacy Policy was updated on 10th December 2017.

Your privacy is important to Tracks of Exeter Ltd or “Tracks”. So we’ve developed a Privacy Policy that covers how we collect, use, disclose, transfer, and store your information. Please take a moment to familiarise yourself with our privacy practises and let us know if you have any questions.

Collecting personal information

We may collect, store and use the following kinds of personal information:

  • Information that you provide to us when you contact us online, including your name, telephone number, email address, vehicle information (registration number) and employment details;
  • Information that you provide to us when driving our vehicles, including your driving license (name and address), telephone number and email address;
  • Information relating to any purchases you make of our goods or services.

Using personal information

Personal data we receive will be used for the purposes it was provided, including:

  • Meet the terms of your order;
  • Enable your use of the services available on our website;
  • Send statements, invoices and payment reminders to you, and collect payments from you;
  • Send you vehicle maintenance reminders, product information updates, marketing and for sales tracking purposes;
  • Contact you to measure and improve our service levels;
  • Provide third parties with statistical information about our users (but those third parties will not be able to identify any individual user from that information).

Disclosing personal information

  • We may disclose your personal information to any of our staff, agents, suppliers or subcontractors where it would be reasonable to do so, including the Driver and Vehicle Licensing Agency, Pinewood Technologies Ltd, ITC Compliance Ltd, Experian PLC, Suzuki GB PLC, Alchemy Systems Ltd. (If consent is necessary to facilitate this sharing we will ensure it is obtained prior to processing)
  • We may disclose your personal information to any member of our group of companies where it would be reasonable to do so, including The AA, Suzuki Financial Services Ltd, Lex Autolease Ltd, MotoNovo Finance, Suzuki Insurance, Car Care Plan, Paintseal Europe Ltd, Motability, the Department of Working Pensions. (If consent is necessary to facilitate this sharing we will ensure it is obtained prior to processing)
  • We may be legally obliged to disclose your personal information:
  • to the extent that we are required to do so by law;
  • in connection with any ongoing or prospective legal proceedings;
  • in order to establish, exercise or defend our legal rights, including providing information to others for the purposes of fraud prevention and reducing credit risk;
  • to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.
  • Except as provided in this policy, we will not provide your personal information to third parties.

Security of personal information

  • We will take all reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
  • We will store all the personal data you provide on our secure password- and firewall-protected servers and in an enclosed locked facility.

Your rights

  • You may instruct us to provide you with any personal information we hold about you, via a Subject Access Request.
  • Upon receipt of such a request we will, after confirming identity, provide all relevant data we may hold to you in the most practical format unless otherwise stipulated and reasonably possible.
  • We may withhold personal information that you request to the extent permitted by law.
  • If you instruct us to no longer process your personal data we will do so as quickly as possible.
  • If you instruct us to destroy any/all of your personal data we may hold we will do so as quickly as possible.
  • If you instruct us to cease all processing for marketing purposes we will do so as quickly as possible.

Cookies

  • The Tracks website, email messages, and advertisements may use “cookies” and other technologies such as pixel tags and web beacons. These technologies help us better understand user behaviour, tell us which parts of our websites people have visited, and facilitate and measure the effectiveness of advertisements and web searches. We treat information collected by cookies and other technologies as non-personal information. However, to the extent the Internet Protocol (IP) addresses or similar identifiers are considered personal information by local law, we also treat the identifiers as personal information. Similarly, to the extent that non-personal information is combined with personal information, we treat the combined information as personal information for the purposes of this Privacy Policy.
  • We also use cookies and other technologies to remember personal information when you use our website and online services. Our goal in these cases is to make your experience with Tracks more convenient and personal. For example, knowing someone using your computer or device has shopped a certain product or used a particular service helps us make our advertising and email communications more relevant to your interests. And knowing your contact information, hardware identifiers, and information about your computer or device helps us personalise your operating system and provide you with better customer service.
  • As is true of most internet services, we gather some information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type and language, Internet service provider (ISP), referring and exit websites and applications, operating system, date/time stamp, and clickstream data. We use this information to understand and analyse trends, to administer the site, to learn about user behaviour on the site, to improve our product and services, and to gather demographic information about our user base as a whole. We may use this information in our marketing and advertising services.
  • In some of our email messages, we use a “click-through URL” linked to content on the Tracks website. When customers click one of these URLs, they pass through a separate web server before arriving at the destination page on our website. We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our customer communications. If you prefer not to be tracked in this way, you should not click text or graphic links in the email messages.
  • Pixel tags enable us to send email messages in a format customers can read, and they tell us whether mail has been opened. We may use this information to reduce or eliminate messages sent to customers.

ICO Registration

  • We are registered as a data controller with the Information Commissioner’s Office and our registration number is: 24790825

Data Protection Officer

  • Any Data Protection issues can be directed to info@trackssuzuki.co.uk or Tracks of Exeter Ltd, Alphinbrook Road, Marsh Barton, Exeter, Devon, EX2 8QF.

Customer Reviews

4.9
Based on 726 reviews
Carlos Ramos
Carlos R.
18:12 31 Aug 19
Great service as always from the team at Tracks. Reliable, swift, on time, no surprises.
Carol Hannaford
Carol H.
10:38 12 Jan 19
Very good service.Friendly and helpful staff.A lovely hire car provided.No complaints.
Andy Murray
Andy M.
14:11 24 Feb 16
I bought a Suzuki Jimny from Tracks Exeter over 5 years ago. I've still got it and it's been serviced and looked after by Tracks all the time. I've only ever had excellent service. I would thoroughly recommend them to anyone.
Paula Hollands
Paula H.
19:24 03 Mar 20
Ryan was absolutely superb. very friendly chatty informative. made our time there very easy. great coffee. well recommend Suzuki to friends and family . 10/10 .😀
Michael Walters
Michael W.
09:39 16 Aug 19
very friendly and efficient. it feels more like a family run business than a dealership.
Graham Fisher
Graham F.
22:05 22 Aug 19
I have just purchased yet another new car from Tracks Suzuki have had a few from them over the years this time I chose a Baleno why do I keep coming back? Firstly Suzuki cars are excellent value for money with great style and finish and importantly very reliable a pleasure to drive and secondly it’s because of the Tracks team themselves always very friendly and helpful but at the same time very professional making for a great customer experience without any hassle or pressure you really do not mind coming back again and again I would really recommend well done Tracks Thank you
Kelli Alexandra Wilfort
Kelli Alexandra W.
12:48 02 Oct 18
Always very welcoming and friendly , excellent service and care :) 5 out of 5
Eric Lowes
Eric L.
09:36 20 Dec 17
With tracks of Taunton yo know from the start you will get great service, staff are always friendly and go out of their way to help you will not go anywhere else.
Luke Abrahams
Luke A.
08:13 26 Jul 20
Tracks Suzuki of Taunton were incredibly helpful and polite. I took my car for a full service and Peter greeted me on arrival and went through the details of the service. The whole process from start to finish was smooth professional, I will happily go back in the future.
Rosie Rebecca
Rosie R.
11:34 17 Dec 17
The Team at Tracks Exeter are really helpful. Took my car in for a service and received great service. Thanks
Sophie Osler
Sophie O.
14:17 03 Jul 20
Tracks of Taunton are so helpful. Ryan was welcoming and informative from the start and helped from start to finish with any queries of my recent purchase. Highly recommend them.Thank you Ryan.
Caroline Dean
Caroline D.
17:36 16 Oct 19
We have recently purchased our sons first car from Tracks , the service we received was good. They even left a present and card inside the car for our sons 17th Birthday on the day we collected it. Within a week our sons car developed a mechanical problem which Traxks fixed and delivered the car back to our home within a short amount of time . Our thanks go to Dave Upton wo was extremely helpfull and worked hard on getting our sons car fixed. Highly recommend Tracks and would have no hesitation doing business with them in the future. Many thanks Harry
Jane Williams
Jane W.
10:52 05 Dec 17
The usual great service at tracks Exeter taking my daughters car for 4 month FREE health check and wash and vacDone on time nice coffee while I waited job done ��
Sarah Brown
Sarah B.
10:35 07 Nov 18
I took my Vitara here for a service! Great service and friendly staff. Highly recommended.
Alison Harbird
Alison H.
09:20 19 Aug 17
Thanks Dave your my hero, outstanding customer service
Dot Graham
Dot G.
14:20 22 Feb 19
Highly recommend Tracks of Taunton.So well looked after by a lovely young salesman called Ryan King made buying a car easy and stress free felt at ease all the way through. Thanks for the free coffee ☕️ lovely man
Salvador Clavero
Salvador C.
09:28 16 Jul 20
Exelent Service! friendly and efficient
Jamie Sinclair
Jamie S.
10:10 06 Jul 19
I've had nothing but great customer service from the guys at tracks Exeter. From buying my swift sport to the recent service it's just had. staff are always great, honest and genuin. communication between the staff and the customer are always excellent. I can't fault anything and would highly recommend to anyone. good work tracks, good work 👌👍
Shelley Humphries
Shelley H.
09:51 22 Sep 18
Everyone there is so helpful. Always polite. They came and collected my car, at my convenience and lent me one of theirs. I had been shopping and had some heavy things in the boot and Mark brought them in for me. I would recommend them to anyone. A pleasant experience.
John WT
John W.
08:17 26 Aug 20
Family firm with integrity and respect for customers. Efficient, well informed staff who get to the bottom of what you need and sort out the best options.
Dawn Crellen
Dawn C.
02:39 10 May 18
Once again impeccable service from the team in Exeter , with quality you can trust . Keep up the good work .
Leah Oxenham
Leah O.
14:01 12 Feb 20
I wanted to book my car in for a service on a day where there were no loan cars available. I called up to ask if I could leave my car overnight so as not to have to hang around Marsh Barton for hours with my new baby and they said this was fine. 5 mins later Anita called me back to offer to pick up and return my car for me as she lived close by. This really was going above and beyond and saved me a lot of time and effort. Great customer service!
Steve Collins
Steve C.
22:27 01 May 18
friendly, efficient, honest & reliable. a big thank you & 100% recommendation for Tracks Exeter :-)
Teresa Lock - McGorrigan
Teresa Lock - M.
18:48 14 Apr 18
Fantastic service from Tracks Exeter - Will and Jack are amazing salesman 10/10 ( I would say 110 ) and the aftercare is fabulous 10/10 - many thanks
Shirley O'Shea
Shirley O.
16:36 16 Apr 19
Just got back from Tracks Taunton as they were checking out something on my car as we had took it to the Wales branch and they had advised it needed over £1000 ‘s work.We took one of their mechanics in our car so he could listen to the noise we were experiencing what a lovely polite chap.All of the staff were lovely and couldn’t do enough for us.Thank you my faith has been restored
Dave Rundle
Dave R.
17:14 04 Jun 20
Visited Tracks today to explore the possibility of changing my car. My wife has had a very good experience here as did I today.Very friendly knowledgeable staff who are happy to give you their time and attention.I will be happy if it is possible to buy my next car from them!
John Stoner
John S.
10:01 12 Jun 20
The sales and after sales service has been excellent.
Will Pollard
Will P.
13:44 05 Apr 18
This is what Facebook is good for now. Lots of PR. I can still say Tracks is excellent, not just this week but previously when I poured some screenwash into the battery. They are often booked up, but always ready to help.
Ricky Johns
Ricky J.
19:16 18 Aug 20
tracks at exeter , absolutely first class. bought several cars from here never had an issue with the cars or the service. maintenance costs are surprisingly good for a dealership and the whole team are professional and efficient. the service department are very helpful, the sales team are spot on, the engineers do a great job too, the manager is very polite, down to earth and always helpful. cant fault this dealership at all . always proactive at working with you and neither the sales team or service team try to rip you off like many others. its an all round great experience to deal with everyone there. keep up the good work guys 👍
Eric Tose
Eric T.
12:13 16 Dec 17
It's just like coming home without any stress. If you remember the' Waltons' well everyone seems to be looking after each other including us. Whichever way you look at it "Tracks means Family"Eric Tose
Emma Dixon
Emma D.
16:42 13 Sep 18
Absolutely amazing service from start to finish, Alec was fantastic and really listened to what my needs were, reassuring throughout.Have already recommended to several friends who we hope will be in soon.Many thanks! Can’t recommend enough.
Michael Evans
Michael E.
09:59 11 Aug 20
Good customer service and above all friendly people unlike some showrooms that I have visited in the past
Natalie Leeson
Natalie L.
20:11 01 Jul 19
My fiancé and me drove from Stafford yesterday to come and view and hopefully buy a 2019 Suzuki Swift Sport this morning. After speaking with Jack on the phone last week and arranging the meet, we were apprehensive about coming such a long way, but we were hopeful the car would live up to the advertisement, and we weren’t disappointed! Stunning car, exactly as advertised, and after driving the 188 miles home, we couldn’t be happier. Fantastic professional service from Jack and all at Tracks Suzuki, going the extra mile to make our purchase a smooth one. Very much appreciated the hand shake from whom we believe to be the owner. Thank you very much. Highly recommend this dealership.
Patricia Streams
Patricia S.
10:56 26 Mar 19
We took our Jimny for an MOT yesterday and were met with the usual helpful and courteous service that we always receive at Tracks. We would highly recommend them, lovely people.
Rachel Jane Durrance
Rachel Jane D.
05:55 18 Aug 18
Excellent service as always .nothing is too much trouble when I visit the dealership . Keep up the good work all !!
Kirsty Morgan
Kirsty M.
16:52 08 Dec 16
Would highly recommend Tracks of Taunton! I picked up my swift sport yesterday and couldn't be happier with the service I received from Ryan! Nothing was too much trouble and he made it an enjoyable experience - it really was worth the 2 hour journey! I can not recommend them enough and they would definitely be my first choice of Suzuki garage in the future!!
Anneka AJ Christian
Anneka AJ C.
08:30 18 Aug 20
The whole experience from start to finish was outstanding. Very friendly when booking the appointment. Ryan was amazing, answered all our questions and very friendly. It felt he genuinely wanted to get to know myself and my husband. Nothing was too much trouble for any of the staff.I would genuinely recommend family and friends to view a car with Tracks as the staff are wonderful.I’ve had my car for a couple of weeks now, and I’m really happy with it. Thank you Ryan and the Tracks team at Taunton. 😁
William Hill
William H.
12:52 17 Oct 20
Excellent friendly service
Brian Hitchcock
Brian H.
16:07 15 Dec 17
Excellent service as always �, lovely friendly staff. �
Paul Faulkner
Paul F.
16:06 28 Jun 16
Barry Everitt
Barry E.
16:08 03 Jun 20
This was my 1st service with Tracks, everyone very polite and efficient, great job done, thanks to all the staff for their friendly manner in these difficult times,
Vida Bamforth
Vida B.
13:06 18 Oct 18
Have bought 3 cars from Suzuki in Exeter. On each occasion sales people have been pleasant, helpful and efficient. We have continued to have our cars serviced at the Exeter branch and been delighted on each occasion.Amazed, after having a Winter check carried out on my Swift this week , to receive an email ,along with a video of my car and a message from the mechanic, and a detailed report of the findings. This is service over and above my expectations . Even the tea was good !
John Martin Davies
John Martin D.
15:06 19 Feb 19
All of the staff are helpful, friendly and offer excellent service. We have full confidence that our Suzuki Vitara will be maintained at peek efficiency. a pleasure to deal with.
Mike Green
Mike G.
12:21 26 Oct 16
Very good dealer, had my partners Swift serviced yesterday, as usual polite, quick and efficient service, would recommend this dealer to anyone.
Jane Walters
Jane W.
13:28 21 Nov 19
All staff professional and friendly. Keeping my car serviced and recent MOT
Christine Lovett
Christine L.
14:05 24 Nov 18
Staff are always excellent and nothing is too much trouble, great service as always.
Sara Summers
Sara S.
11:32 14 Nov 19
Great customer service and very friendly assistants. cleaned the car after a service well pleased.
Maria Redman
Maria R.
10:52 25 Apr 18
Staff at Tracks Taunton are unfailingly helpful and we have nothing but good things to say about them. Brilliant. Thanks so much everyone!
Barry Underhill
Barry U.
13:10 23 Sep 16
Just picked up my used Suzuki Cross from Tracks at Taunton. Ryan made the change over so easy and he was so friendly. Can`t praise him or Tracks high enough. The car was polished to perfection both inside and out. Well done Ryan and Tracks and a great big thank you
Stephen Spot Watson
Stephen Spot W.
21:32 12 Dec 18
Very good service help full staff..
James Field
James F.
12:26 17 Jan 20
I have been a customer of Tracks for many years and have bought several new cars from them. I have always found them extremely helpful and price competitive. Having just had my car serviced and Mot nothing has changed. If anything the knowledge by staff, their enthusiasm for their work and willingness leaves me feeling good and a need to keep using them - long may it continue. Special mention for their Service Manager and Reception Manager.
Sonia Williams
Sonia W.
15:01 22 Jul 19
Excellent helpful staff and brilliant cars. Our next car will no doubt be another Suzuki from Tracks. With all honesty, I can highly recommend this dealership.
Steph Thornewill
Steph T.
18:30 07 Nov 17
Always had fantastic service from Tracks Exeter. Had my service done yesterday, dealt with Anita. Lovely lady. All went smooth and no problems and my car looks nice and sparkly again! Thanks guys! ��
Shannon Cotter
Shannon C.
09:30 13 Apr 18
Christine Seager
Christine S.
18:35 20 Jun 19
I couldn’t recommend Tracks in Exeter more, Mel, Jack and Craig went above and beyond to get my Suzuki Swift Sport ready in super quick time, I absolutely love her and thanks to Jacks input she looks stunning ♥️
Christine Mitchell
Christine M.
11:26 20 Aug 19
Brilliant vehiclesFriendly courteous staffService with a smile alwaysFirst class
Kelly Butts
Kelly B.
10:33 03 Dec 19
Well what can I say about the Tracks Suzuki team at Exeter, my car needed some work doing on the interior and was due in just as we went into lockdown, Dave was straight on the phone I’m really sorry but we are going to have to postpone the work but will be in contact as soon as we can as Dave worked late into the night to inform customers of the lockdown. A few weeks later After a long night shift I received a call from Dave saying I could take my car in and a curtesy car was available as not knowing how long it would take, next day I take my car to Exeter and found all the precautions where in place for me to visit the Tracks Suzuki show rooms. Dave was there with his big welcoming smile. Here’s your curtesy car and well call you and let you know when ready. I went to pick up my car the next day. Its so nice to have a team of people that appreciate that after a 12 or 24.5 hour shift and I’m a key worker in the social health care sector and know that I’ve been working hard through this pandemic of COVID19. That they are always there to help you and support you with the little things.Dave, Anettia, Jack and the team thank you with all my heart for your kindness and support.
Martin Mancini
Martin M.
22:13 10 Feb 19
Cannot thank the service team at Tracks of Taunton enough for their help of supplying and fitting a clutch kit to my Isuzu D-max, they had it back to me in next to no time! Cannot recommend Tracks of Taunton enough!!
Alfred Cyril Adams
Alfred Cyril A.
12:59 19 Nov 18
I have bought and driven many Suzuki vehicles from Tracks over the years. Would'nt think of going anywhere else. Excellent car ! Excelent service, every time !
Lucy Statton
Lucy S.
09:43 14 Sep 19
excellent customer service prompt/early with the servicevery friendly and helpful team
John McManus
John M.
12:50 06 Feb 19
Just took delivery of my new Vitara at Tracks. I'd just like to say what an easy and pleasant process it was thanks to the help and professionalism shown by the team there, and especially from Harry Ody who made sure the whole process went through smoothly. Everyone was in tune with my requirements and all gave prompt and excellent customer service. Still getting used to the car, but so far so good.
Ray Stapleforth
Ray S.
09:56 21 Dec 17
Lovely service - really helpful and went out of their way to ensure that my needs were met. Would definitely recommend and would buy from again!
Frances Pym
Frances P.
16:59 24 Oct 18
Polite, punctual and helpful. Always friendly and to top it all a clean car ready for the winter!
Lucien Caldwell
Lucien C.
08:45 02 Jun 20
Excellent customer service, just dropped off my car for it's service and MOT and felt very safe. The measures you have put in place for Covid-19 are very reassuring.
Sam Clayton
Sam C.
19:21 23 Apr 18
A great service from the staff. Gave me a loaner car for the day car was sorted within a few hours and a lovely wash polish and Hoover was a lovely bonus. Thanks guys
Glo Brunn
Glo B.
10:01 13 Jul 19
very helpful and pleasant staff helping is no problem I would recommend them to anyone buying a new or used car
ChrisnJohn Mason
ChrisnJohn M.
11:14 15 Jan 20
All the staff greeted us when we got there, were very helpful. Highly recommended.
Natalie Wickenden Price
Natalie Wickenden P.
09:43 26 Jun 18
Great service as usual. Kept informed and end up with a clean car to boot!
Neil Payne
Neil P.
08:37 05 Nov 20
I have a service plan with Tracks Suzuki. Service and MOT couldn't be easier. Arrive, drop the key off, have a coffee, go for a walk for an hour and it's all ready to me to drive home. Service reception run through what has been done and what is due next service. Couldn't be simpler. Very pleased with the service.
Lin Drage
Lin D.
16:03 18 May 18
I was in a flap over an overdue MOT. Peter at Tracks of Taunton fitted me in at extremely short notice, calmed me down and organised everything. The Mot was done quickly and efficiently. To cap it all, one of the staff cleaned my car, and managed to remove the excreta caused by the attentions of a manic Bluetit to both of my wing mirrors. I'd say service above and beyond the normal!
Jenny Glinn
Jenny G.
14:13 26 Jan 20
Would recommend Tracks Suzuki as the staff are always friendly, helpful and nothing is too much trouble.
Tina Hart
Tina H.
20:39 15 Mar 18
As always excellent service can not be faulted !!!! Thank you .
Matthew Duke
Matthew D.
17:13 22 Aug 20
Such a breath of fresh air - It is so nice when you come across a car showroom / dealership that is so different to the normal high-pressure sales. I p/x my car for a used Vitara and the service I got was friendly, trustworthy and outstanding. Will was able to sort everything out for me and was even able to get my car delivered. The car arrived in excellent t condition. In about 3 years from now I plan on purchasing a brand new Suzuki and although the Exeter branch is by no means my local dealer, I will have no problems travelling over 100 miles to give my custom to Tracks. From the service I have received so far, they come highly recommended.
Christopher Greenway
Christopher G.
09:57 15 Jun 16
I have bought 4 brand new cars over the last few year's from Tracks of Exeter and I can only speak very highly on the service that has been given to me. Graham Tooththe sales manager whom I saw on each occasion when buying a brand new car did his job exceptionally well for me and should I buy another new Suzuki in the future I will seek his services. p.s the car is a dream, very pleased with it.
Roger Brooks
Roger B.
18:05 09 Oct 18
fantastic service from Harry Ord.great advice about the jimny.the finance side regarding the trade in was excellent.my wife loves the car.would definitely recommend Suzuki Exeter to anyone.
Geoff Pugsley
Geoff P.
10:31 29 Oct 19
The service and customer care at Tracks is first class and I would recommend them to anyone
Gaynor Elizabeth
Gaynor E.
12:47 13 May 16
Bought a brand new Suzuki vitara the other day absolute dream of a car can't thank Alec Scott enough great sales guy and explained everything
Rachel Crane
Rachel C.
10:39 17 Jan 20
Can't recommend Tracks at Taunton highly enough. All the staff are warm and friendly with Ryan and Mark in particular being extremely helpful and knowledgeable. Really like the relaxed yet professional atmosphere. LOVE the new Vitara!! Many thanks.
Alice Hodges
Alice H.
14:27 04 Oct 18
polite and reliable service,very professional sales service
Ann Proctor
Ann P.
19:18 01 Jul 17
The customer service is outstanding. I have bought 4 cars over a few years and everyone has always been friendly and helpful .It is like visiting friends , I would recommend TRACKS ,Exeter to anyone wanting a car .�
Annie Pentelow
Annie P.
17:59 19 Oct 18
Our new car a Swift is 2 days old . Beautiful car , so comfortable and so far excellent performance . The service we received from Will Braddick was also 5 star . He’s even checked in with us today to see if all is well . Top notch . Thank you so much .
Julie Lammin
Julie L.
07:47 15 Oct 19
I bought my car from Tracks 3 years ago and could not be happier with the after sales service. I am very impressed with their communication and efficiency. Top marks for customer satisfaction from me!
Neville Cork
Neville C.
09:45 08 Nov 18
First class service and staff very friendly and helpful and would highly recommend to all family and friends.
Penny Wilkinson
Penny W.
11:57 22 May 18
Very good service from the team at Tracks in Exeter, especially Will who dealt with our recent purchase of my lovely new car! He was very patient, explained all we needed explaining and not at all pushy! Nice people, nice cars!
John Gale
John G.
21:10 16 Apr 16
Fantastic service from the team of dedicated staff at tracks
Brian Hitchcock
Brian H.
10:17 07 Aug 20
Just had my first annual service for my Suzuki Baleno carried out by Tracks of Exeter, excellent all round service. 👍👍👌👌
Chelsea Paver
Chelsea P.
11:05 09 Jan 18
David Douae
David D.
16:06 13 Jan 17
David DouaeAbout 12 months ago I brought my 1st Suzuki swift and have not regretted it .Because Suzuki is'nt a big Japanpse name like Toyota or Nissan etc .But don't let that you stop from going to tracks .Because the service you get is great and also it a family business which was so important to me has there is'nt many family business around now a days I took my swift in for it service and its 2nd mot ,also because I took out a service plan the year before I never had to pay for the service or mot in one lump sum The service is great from all the staff and I wish them all the best for the future has a Suzuki dealer in Exeter and Tauton
Stella Munn
Stella M.
11:24 17 Oct 18
Winter check for my Vitara yesterday &, as always, the customer service was second to none. Car valet always a great bonus! The team are terrific.
Jennifer Hossack
Jennifer H.
18:18 15 Dec 17
Excellent customer service! From the sales team, to the servicing team and even the car cleaners ... a very professional service! I would highly recommend Tracks Suzuki Exeter!
Pamela Collings
Pamela C.
13:34 25 May 18
Wonderful people and most helpful, help in more ways than one
Sue Smith
Sue S.
18:04 19 Dec 17
Tracks Suzuki customer service .... priceless �����
Bel Deering
Bel D.
19:55 06 Jan 20
Had a great experience buying a second hand car from Tracks. Ryan was extremely helpful and made the whole process quick & easy and with no pressure or stress. And the car is great too!
Kelly Dowrick
Kelly D.
10:53 15 Feb 16
Absolutely fantastic customer service, I bought my car through jack who was extremely helpful. I would definitely recommend to anybody looking to buy a car that they buy a car from tracks. Lovely people and great cars :)
Charles Whittle
Charles W.
20:10 20 Dec 17
A friendly and efficient Suzuki dealership.
Liam Storey
Liam S.
23:08 23 Nov 18
Great service. Good customer care!
Daisy Welham
Daisy W.
13:55 11 Jan 20
I bought my car from Tracks in part-exchange earlier this week. Ryan was friendly and approachable, which made trading in my first car and buying a new one much less stressful than it otherwise would have been. He was also very patient with my many daft questions such as "do I put green or black fuel in it?". I also use Tracks for my MOTs, which they do quickly and well, and all for a reasonable price. I would definitely recommend Tracks.
Naomi de Vries
Naomi de V.
22:56 02 Mar 17
I was really impressed with the excellent customer service I received from Ryan King at Tracks of Taunton. From the test drive till the day I collected my car, Suzuki Swift Sport, Ryan was absolutely outstanding with his approach towards me as a client. Always professional, knowledgeable, friendly, very patient and easy to talk to. Thank you Ryan!!! Jacek Minkowski (Tiverton)
Helen Burr
Helen B.
12:07 10 Mar 20
Tracks are brilliant - we have two Suzuki cars and have had great service from Tracks. They have just fitted two new tyres at a very reasonable price to my Swift, and cleaned and hoovered it for me too. Great! Many thanks.
Andrew Thomas
Andrew T.
14:40 10 Dec 18
Good company and very helpful
Alex Savory
Alex S.
15:55 08 Sep 16
Just picked up my new Vitara and I absolutely love it, This is the second Suzuki we have bought from Tracks in Exeter and the service was outstanding, they couldn't do enough for us, great Cars, great service and great value our sales man Graham was amazing I recommend them to everyone
Simon Bowers
Simon B.
20:18 19 Nov 14
Diane Lazarus
Diane L.
18:45 18 Sep 19
Very friendly and helpful staff always get that personal touch would highly recommend.
Allison Hurden
Allison H.
10:45 05 Oct 19
I have had my Suzuki swift for a couple of years now and have always had a great experience with my service. Always very friendly and efficient.
Jason Davey
Jason D.
14:04 01 Jan 18
Purchased a beautiful Suzuki Swift for my daughter 18 months ago from Ryan King and the team at the Taunton branch. Great service from everyone there and superb value for the car we got, so ended up buying another before Christmas 2017 from Ryan and the team for my son. This time a new Swift with black alloys and the accessory pack, the car looks fantastic and my son is so pleased. Great value and service again so well done Taunton team!
Jim Ashford
Jim A.
19:46 07 Nov 19
A great bunch of people, all very friendly and helpful, also a fabulous new coffee machine to help past the time
Paul Hiscock
Paul H.
12:39 23 May 20
I have my car serviced that's 2-weeks ago very good very good job
Steve Wright
Steve W.
08:19 30 Nov 18
very helpful when ever I need it
Angela Owen
Angela O.
17:48 01 Nov 16
I've had two cars now from Tracks and have always received really good service . The staff are all very friendly and helpful. I've just had my Swift serviced and as I work in Exeter they picked it up from my place of work and delivered it back with no inconvenience to me. I would highly recommend Tracks to anyone looking for a new or used car.
Barbara Cantrell
Barbara C.
15:09 21 Feb 18
Great service as always, thank you...comfortable waiting area. Staff all helpful and friendly.
Patrick Mitchell
Patrick M.
14:22 03 May 18
I was really looked after extremely well by Alec at Suzuki tracks Exeter and all the team at the showroom. He helped me with everything I needed to know, and putting up with me as I asked so many question’s. Definitely recommend going if looking for a new car, they’ll look after you at tracks Exeter. Suzuki’s are fantastic cars. Very very happy with my car. Thanks again for everything at the garage very much appreciated.
Fiona Johnson
Fiona J.
18:49 20 Dec 17
I have had Suzukis for 30 years now and the last 2 from Tracks. I like the straight forward sales with no bull. I looked at a different vehicle at another local garage and lost 2 and half hours of my life listening to a load of sales patter with the price going up and up, to then be knocked down as if I was getting a good deal. Put me right off!Everything seems to go smoothly and easily at Tracks. Great service team too! Your coffee is better too! Well done on winning. � Have a great Christmas and New Year.
Pat Maddocks
Pat M.
12:23 20 Dec 17
Wonderful service from Tracks at Taunton . Nothing is ever too much trouble and things are always explained well. Thank you.
Tim Deacon
Tim D.
20:04 07 Oct 19
My parents bought a new Suzuki & felt the customer service provided by Ryan King was superb. Thank you very much
Julie Hazel Shearman
Julie Hazel S.
14:45 17 Jan 19
Bought my 2012 Jimny from Tracks 4 years ago and never looked back. Apart from being a fantastic and fun little 4 x 4 to drive, the service at Tracks is consistently top class and staff are friendly and helpful. Now have to save the pennies for the new model :)
Helen Russ
Helen R.
17:12 20 Dec 17
Brilliant sales staff so helpful and kind. Our car was ready and waiting for us to collect it.
Peter Cooke
Peter C.
11:00 16 Jun 18
Thank you to Jack at tracks taunton for help with our new suzuki swift we love it.Customer service was top class made myself my wife and son very welcome .cheers Jack see you soon .
David Saunders
David S.
10:35 25 Sep 19
yes i would recommendations Tracks.My van was off the road and had to have the water pump, cam belt replaced plus MOT.As I'm self employed they lent me their van so I could carry on trading.Excellent service, Thank you Peter
Gill Croucher
Gill C.
17:01 09 Jul 20
My husband took my car into tracks Suzuki and he said he was very impressed with the service. The staff were very accommodating and polite and helpful, they also offered him a replacement car until the car had its service, where on they phoned to say it had a wash and was ready for collection. Well done Tracks
Alan Tatham
Alan T.
12:27 04 Mar 20
Once again my Vitara MOT was due so down to Tracks in Marsh Barton and yet again was greeted like an old friend by the lovely Anita. This time I opted to wait and soon was comfortable with coffee and a magazine in the pleasant waiting area which was bathed in warm sunshine and I am embarrassed to say that the next thing I knew was a chuckling Service Manager waking me up as the car was ready. Pleasant staff. Pleasant waiting area, what more does a customer want, !!
Diane Harding
Diane H.
12:30 06 May 18
Superb and very understanding help to find my new motability car - with exactly the type of car I needed for where I live (Middle of Exmoor, 15 miles to nearest town!)Very long distance travel (Grandchildren in Scotland) + My disability needs - Came and got me on May Bank Holiday Friday (most awful traffic) - to collect my Vitara (1.4 Boosterjet 4 x 4) - Aided me to get help with downpayment - Alec - THANK YOU SO MUCH !All of this with a smile from all - help with getting hot drink etc...BEST EVER FOR DISABLED / MOTABILTY - REALLY WELL LOOKED AFTER - 6* - SUPERB!!Thanks to all @ Tracks and especially Alec for understanding what a stubborn minded knows what she wants pain in the rear! lol :) :) :)
James Barney
James B.
12:18 26 May 17
Brilliant customer service, polite friendly staff and free coffee or tea.
Suzanne Elizabeth
Suzanne E.
17:56 11 Jun 19
Friendly helpful staff. The chap on the Taunton service desk is lovely ( can’t remember his name )This is my second Suzuki and I highly recommend tracks of Taunton and Exeter for the whole package, sales aftercare and mot /servicing.
Angela Smyth
Angela S.
10:35 22 Feb 18
Had my car serviced. And a mot at tracks Exeter wonderful service. Very helpful and friendly staff. Spotless. And clean at the premises coffee. While you wait what more could you ask for well done tracks for your wonderful service.
Dave Edwards
Dave E.
19:51 15 Dec 17
Been using Tracks Exeter for several years now and can honestly say that the sales and service departments are superb. No high pressure rubbish from Graham and his team and just give a good honest deal....David and the service team also deserve a gong for looking at my daughters car gratis and are always so helpful and patient ( must be hard sometimes ) and the mechanics do a top notch job at a competitive price.
Jenny Milsom
Jenny M.
07:17 21 Jul 19
Absolutely fantastic service and terrific staff! Both Will and Jack were amazing and nothing was too much for them to do. I had initially given the incorrect model and was delighted when Jack phoned to say he’d found the model I was looking for(yayyy). Will was awesome getting everything sorted out in a very short space of time. Thanks Tracks, you are 100% as are Will and Jack.
Gabrielle Collison
Gabrielle C.
08:25 11 Nov 17
My family have always had excellent service from Tracks at Blagdon Hill and our recent annual service was no different. The staff are extremely friendly and make you feel valued. Nothing seems too much trouble for them. We are on our third Vitara and they just keep getting better and better.
Denise Russell
Denise R.
19:02 07 Sep 16
we always go back here to have my car service and we are always look after so well would not go anywhere else and we come from Plymouth that's how good the service is here
Amy Coulter
Amy C.
20:58 15 Aug 20
Everyone is always super friendly & polite. They make you feel very welcome & break things down easily for me as I have no car knowledge whatsoever. Ryan is fantastic and helped me get set up with my latest car and he did so whilst bearing in mind my financial costs etc. Mark is always brilliant & very clearly looks after his team.
Chris Pink
Chris P.
15:31 20 Dec 19
Virtually every aspect of their service is outstanding. My IGNIS has just had its Winter Check-Up; I was greeted like an old friend, I mentioned a few points to the service manager, all were investigsted and solved promptly. Anita, the charming lady who runs the service desk, was her usual outstanding self, cheerful, smiling and very communicative - nothing is ever too much trouble
ClareandSimon Monfredi
ClareandSimon M.
09:48 11 Aug 20
A big thank you to Ryan and the team @ Blagdon Hill, Taunton for making our purchase and handover of our new SX4 SZ5 last week run so smoothly - we are loving it 😀👍
Claire Moody
Claire M.
11:19 07 Nov 18
Over 10 years of services/MOT’s and other work and I am always greeted by friendly & professional staff. The work carried out has always been of a great standard. I would not dream of going anywhere else! Thank you Tracks of Exeter.
Lynne Parker
Lynne P.
10:49 06 Mar 18
Just had my much loved WagonR service and MOT completed at Taunton branch and once again cannot praise highly enough the staff there. All so very helpful,polite and competent. Pleasure to do business. Now if only Suzuki would bring out a newer version of the Wagon I'd be extremely pleased
Jo Shepherd Issa
Jo Shepherd I.
13:06 25 May 17
Tracks Suzuki Taunton Ryan was amazing so were all the staff
Rachel Kay
Rachel K.
07:08 24 Aug 19
Fantastic Garage , very friendly & helpful staff. Very swift & easy transaction.Ryan was very thorough in going through the details /functions of the car , nothing was to much trouble . A pleasure to do business with , highly recommended. Thank you for everything, loving my new wheels 👍
Rob Jordan
Rob J.
08:41 29 Aug 18
Bought a Suzuki Swift at the weekend and couldn't be happier with it. Big thanks to Ryan who made the transaction quick and easy!
David Jones
David J.
09:39 19 Oct 18
The staff are really helpful ,friendly and yesterday ,my free car check was carried in a prompt and professional manner,I now know that my car is ready for winter ,very pleased with the service ,it's my second car from Tracks of Exeter, will not go any where else ,thankyou.
Cheryl Ricketts
Cheryl R.
15:10 05 Jul 18
Excellent team there. Especially Harry who's customer service skills are second to none. I am so happy with my jeep and would not hesitate in recommending tracks again.
Justin Lovell
Justin L.
18:05 01 May 18
Found Tracks Suzuki (Taunton) to be a pleasure to deal. Purchased a used Suzuki Splash auto for my father. Excellent communication and the car has fully met expectations
Angy Rowe
Angy R.
18:41 15 Dec 17
Having purchased my 1st Suzuki 10 years ago from Exeter Tracks and in need of an upgrade,I knew there was no other place to go,where I would receive the best customer service.So after visiting Graham and his team I am now looking foward to collecting my new Suzuki Swift.Such an easy buying process I have no hesitation in recommending Suzuki. My old car was so reliable I'm feeling sad to see it go but looking forward to a really great new car.Thank you so much .
Peter Edwards
Peter E.
11:28 20 Oct 18
Just took my sx4 in for winter check told them I was bit concerned about front tyres they came back after five minutes told me they were fine and last until my mot was due or even a bit longer, so sat with hot drink and paper for half an hour got keys back car all washed and valeted and nothing to pay great team great service very polite and professional,very pleased what more could anyone wish for thank you all at tracks of Exeter
Mike Green
Mike G.
12:00 28 Jan 20
Had a slight rubbing noise from my front brake on my other half’s 65 reg Swift with 18,000 miles on the clock. Phoned Anita at Tracks Exeter and she got me booked in very quickly. Took it in and they checked it over, sorted the problem, washed the exterior and vacuumed the interior. All done in 40 minutes and when I asked how much the bill was they said no charge.I have a Hyundai and their dealers are not a patch on Tracks, they are without doubt the best car dealer we have ever dealt with.
Sarah Callon
Sarah C.
10:27 02 Mar 19
Great service as always. Thank you 😀
Wayne Sharp
Wayne S.
13:39 21 Mar 19
Well the Service from the Mark and the Taunton team just gets better every time. You really are outstanding; thank you again and see you next time.
Tim Bloxam
Tim B.
15:49 09 Sep 19
My wife recently needed a new car and we went to 5 different dealerships in Exeter for test drives and help from the sales teams. We eventually bought a new suzuki vitara from tracks not only because its a great car that ticks all our boxes but the sales lady Mel was so helpful and patient with my wife's questions and demands. I will definitely be recommending tracks to friends and family as a dealership that can be trusted. Thanks again Mel, you are a star. Tim bloxam.
Shirley Lewendon
Shirley L.
20:21 04 Jul 18
I had my Suzuki Swift Sports serviced on Monday and have to say it was so hassle free from dropping the car off until collection, loved that the car was cleaned too. Lovely friendly, helpful staff. 10 out 10.
Georgina Sherry
Georgina S.
11:57 29 Nov 18
As ever with Tracks of Taunton a fantastic, efficient and friendly experience.I have absolute trust and confidence in them.
Jayden Neville-Moore
Jayden N.
21:10 29 Dec 19
Highly recommend this Garage, really good service and easy to deal with. Ryan talked me through all my options and made everything clear to understand, I am a mobility scheme user and he made the process very simple.I'm super happy with my Suzuki Vitara, it suits all my needs.
Wendy Flower
Wendy F.
22:12 15 Dec 17
Very helpful ,came out to my home with a car for a test drive ,
Kathy Arnold
Kathy A.
09:57 05 Dec 17
Had a very helpful salesman help me to purchase my Kia Picanto. I wanted a small car with 5 doors and this fits the bill exactly. I love this car, so pleased I went to Tracks to purchase it.
Andy Parr
Andy P.
12:40 20 Apr 18
Swift SX5. Great car. Good amount of kit goes well and very comfortable.. excellent customer service from Will in sales and the service team.. Definitely recommend Tracks of Exeter and the Swift...
Veronica Richardson
Veronica R.
10:39 05 Jul 19
Best customer service we have ever had from a garage right from when we first stepped in to the show room looking for a new car to our first service check this week. Friendly, knowledgeable, efficient, well run. Excellent service. Highly recommended.
Steve Partridge
Steve P.
09:10 20 May 19
Always friendly, good pricing.
Hannah Selley
Hannah S.
16:16 02 Jul 20
Ryan is an excellent sales person, always very helpful and informative and I like that there is no pushy sales techniques. Their level of service all round is first class, nothing is too much trouble. I look forward to many more years using them for my motoring needs.
Emily Huish
Emily H.
09:04 03 Apr 19
Its always a pleasure to visit Tracks Of Taunton. Have just taken my Suzi Ig for an annual service. The staff are always very friendly, approachable, courteous, helpful and professional and, the atmosphere at the dealership always feels relaxed and welcoming. From what I've seen and experienced, both the Sales team and the Service team, take the time and trouble to make every customer feel valued. As I mentioned before, its always a pleasure and I'll look forward to Suzi Ig's next service!!
Dennis Lumley
Dennis L.
12:15 06 Dec 19
Nice to be offered a free winter check for our car as part of the service plan.I do like to be greeted by people who are happy to see you and make you feel that you are not an inconvenience to them.The car was checked over, cleaned and back on the road very quickly.This was my first contact Tracks Taunton service department since purchasing our car andwould not hesitate in recommending them for their service
June Stoneman
June S.
16:52 25 Oct 17
Very impressed with the service from the whole team .Peter came up trumps I pay a monthly some which saves the outlay for the service M.O.T and they valet the car. Would recommend monthly payment to anyone .. Oh plus you get free A.A breakdown
Bill Killick
Bill K.
15:00 05 Aug 20
We recently bought a non Suzuki used vehicle from Tracks at Exeter. A friendly and professional approach by Jack in sales. We were also impressed by the speed and efficiency of the aftersales team in sorting out a couple of minor issues. Highly recommended.
Lee Calland
Lee C.
13:44 23 Jan 18
Larry Girling
Larry G.
15:05 23 Dec 16
I heartily endorse all that has been said below about Tracks of Exeter. As a Suzuki main Dealership they do everything it says the tin!
Felicity House
Felicity H.
11:30 03 Oct 20
Excellent service from all your staff, clear advice and explanations. Very professional. This is the first Suzuki I have owned and I will certainly return when necessary.
Ann Langabeer
Ann L.
19:32 24 Apr 18
they are very helpful nothing is to much trouble and I am always recommending them to all my friends.
Beverley Kirby
Beverley K.
22:19 14 Feb 18
Order my Vitara just before Christmas and picked it up middle of January couldn’t be more pleased with it . The salesman Jack of the Taunton branch was fab very very helpful and nothing was too much trouble and very honest and clear when questions were asked excellent chap .
Phil Mingo
Phil M.
14:54 25 Feb 16
Popped the car in to have the lights checked and when we came back the car was like "New" All washed and cleaned inside and out. You just feel happy coming away from Tracks. If your ever in Exeter go and see the team and have a very nice coffee - Buy a car whilst your there and you'll never want anything else :-)
Fiona Spear
Fiona S.
20:47 15 Jan 19
the service is good very helpful staff
Gwenda Snow
Gwenda S.
09:59 05 Apr 18
Superb service friendly staff can not fault anything
Harriet McAlonan
Harriet M.
18:13 15 Dec 17
Fantastic service from Tracks in Taunton, who always seem to go above and beyond. Customer service as it should be.
Jacqueline Spearing
Jacqueline S.
19:38 16 Mar 18
The staff at Tracks Taunton are always very accommodating. My recent service for my Splash was no exception. They drop me me back home and collect me again when the car is ready. I am kept up to date on any work that needs doing. They are always busy, which tells me they have a lot of happy customers. Thank you again for your great service. Steve was particularly helpful with my bill and service plan and the lovely young man who drove me to and from home was also great. Sorry I didn't catch his name, but you know who he is!
Tanya Moore
Tanya M.
19:53 08 May 17
Lorna Brice-Nye
Lorna B.
14:54 08 Aug 18
Will Braddick in the Motability team was very professional and made us feel at ease and comfortable. He understood our needs and enabled 3 members of our family to purchase new cars. Roll on the 4th.
Marion Bristow
Marion B.
13:41 03 Oct 18
Helpful, polite and accommodating...from sales to aftersales...very professional....
Lesley Lewis
Lesley L.
16:49 28 Feb 19
Service,polite staff & people you feel able to trust.
Cheryl Dart
Cheryl D.
20:48 20 Apr 16
took our car to exeter for service and mot, had fantastic service from Dave,we had a broken suspension spring and they had to order the part, Dave phoned us to tell us and to give us the cost, nothing was to much trouble he had got a curtsy car waiting for us.great customer service.
Theresa Glyn
Theresa G.
19:30 26 Jul 18
Excellent service, car was collected from and returned to my home beautifully valleted.
Julie Jennings
Julie J.
19:23 07 Aug 19
quality, customer satisfaction, friendly after care, service by behind the scene fitters,over all brilliant
Aidan Phillips
Aidan P.
10:49 03 Jan 20
Recently bought a brand new 69 plate Suzuki swift amazing service from Ryan at the Taunton Suzuki garage , so in love with my new car Thankyou😄🚗
Ashley Stockton
Ashley S.
10:06 21 May 19
I have to say my experience was nothing but positive. We’ve been using this garage for mots for a number of years and they’re always really helpful. I took my car for mot yesterday. The chap at the desk was welcoming and cheerful, the coffee is excellent and free WiFi is a nice touch.My mot was completed quickly while I waited and despite initially failing, the problem was rectified quickly at no extra cost to me.All in all I’m very happy with the service I received - and it’s only £35 for an mot!
Karen Troake
Karen T.
08:15 27 Mar 17
Gr8 staff, friendly service. Would recommend them.
Alex Soanes
Alex S.
19:07 11 Jun 19
Excellent customer service, Will couldn’t have been more helpful and went above and beyond to make it a very positive experience from start to finish. Very pleased with our new Vitara. Highly recommend!
Alan Staines
Alan S.
13:44 15 Sep 18
Just had a service done at Tracks Suzuki TAUNTON from the man that valets the car also engineers and those who are in sales and parts not forgetting service dept ,you could not have a nicer bunch of people that are willing to help and look after you.So to all at Tracks TAUNTON many thanks 👍
Lyn Taylor
Lyn T.
20:28 22 Dec 17
Have had my suzuki for a week now and I am really happy with it. Thank you to Graham for showing me all the gizmos. Love it. Service is very good and the bobble hat is very warm !!
Nicki Wood
Nicki W.
22:35 27 Jan 17
I can not praise the customer service at Tracks in Exeter enough. From the moment we walked into the showroom, taking a car out on a test drive, ordering and taking delivery of our new S Cross, we were given first class service from Will Braddick and the other members of a first class team. The customer service was excellent and the team should be proud of their efforts.
Brian Finnimore
Brian F.
10:52 24 Mar 20
Excellent and quick service every time
LouiseandRobert Mitchell
LouiseandRobert M.
16:10 21 Jul 20
Very friendly and very professional. I was there yesterday for a service and it was very nice to have a clean hoovered car returned to me. Excellent service.
Gerry Bolt
Gerry B.
13:07 18 May 18
Excellent service from helpful and friendly staff. Not only was the service £150 cheaper than we had been quoted from a rival.The car was returned on time and had been cleaned inside and out.We will go back and so should you.
terry stenner
terry S.
10:15 28 Jan 20
Had a great experiences at Suzuki tracks of Taunton. Ryan,the senior sale man was very professional with a nice lay back approach,no pushiness what so ever so it was a nice atmosphere,I even had three cups of coffee.I was given a good price for my part exchange so I went ahead and bought a used Suzuki Vitara and was able to take the car away the same day.Also a big thank you to Gary for getting the car ready for me to take away.I live in Bristol which is 52 miles away but if I was in line to buy another Suzuki then I would differently come back to this Ryan.Well done men.
Lisa Turner
Lisa T.
18:45 20 Sep 19
Staff very friendly and extremely helpful I had a issue with my car and the help was amazing
Angie WolfLady Fentiman
Angie WolfLady F.
21:53 12 Sep 18
I had to take my motability car in to the dealership on the 11th September 2018 and Will was as ever charming and polite.I was about 45mins early for my appointment but the staff were totally unfazed. It took 30minutes for the service and my car was given a good valet before it was handed back. It is the courtesy and excellent service at Tracks that convinced me to get my car, and any future works, from here rather than the Weymouth dealership.Each time I have visited Tracks I feel like royalty as ALL staff members are around the door to say goodbye! Congratulations and well done!
Christine Thoburn Koseoglu
Christine Thoburn K.
08:57 03 Apr 19
As always, efficient and friendly service at Tracks, Exeter.
Rachel Lockyer
Rachel L.
19:01 10 May 19
I have just recently purchased a car from tracks of Taunton, Ryan who dealt with my sale went above and beyond and I could not have asked for any more. Great customer service. I will be recommending tracks.
Jennifer Poggio
Jennifer P.
12:35 11 Feb 20
Excellent service over the last 27 years, wouldn’t go anywhere else.
Tom Fox
Tom F.
10:11 23 Aug 19
Bought my car from here back in November and just had it's first service with them as well. 100% the best customer service possible at all times.
Trevor Johnson
Trevor J.
10:17 04 Sep 20
Always an above and beyond service 11/10
Kate England
Kate E.
13:03 25 Jul 19
As usual great experience at Tracks - Bill made everything so easy, nothing was too much trouble to do!! Smooth service, email and msg update re information about my service on my Swift and my husbands Baleno! Thank you again
Alan Roberts
Alan R.
15:05 25 Aug 17
My first service for my Vitara. Looked after me superbly fair play .Brilliant service thanks
Andrew Hole
Andrew H.
18:39 26 Feb 19
The car was ready as promised. Everyone we asked for was completed correctly. The service was very good and a pleasant experience when purchasing a car. Knowledgeable and not pushy. Thank you
Megan Warren
Megan W.
08:31 20 Jun 20
We are so happy with our Vitara. Great customer service and always a warm, friendly welcome on arrival. A special thank you to Ryan for all his hard work and allowing us our car the exact way we wanted it, from the outside look, to the interior.
Heather Carlyle
Heather C.
22:28 05 Oct 18
Always had excellent service whether buying a car or having a service or MOT. Highly recommended.
Zoe Hughes
Zoe H.
19:54 03 May 18
Excellant service, couldn't be more helpful many thanks Zoë
Paul Timms
Paul T.
13:43 20 Dec 17
Bought my current car from tracks. Best car buying experience. A good honest dealer.
Sally Wigg
Sally W.
12:58 14 Feb 18
Recently purchased a used Grand Vitara from Tracks Exeter & would highly recommend them. Dealt with Will Braddick who was professional, helpful and great to deal with. Really pleased with the vehicle and the service I received which included an lovely after sales call & follow up email.
Jayne Feltham
Jayne F.
15:49 04 Jun 18
Jack looked after us and the service was excellent. The other team members we met were also helpful and friendly. We were given all the information and help we needed, without any pressure or pushiness. Would definitely recommend Tracks of Taunton. Very, very happy. Thank you.
Paula McClements
Paula M.
12:42 23 Oct 20
I always get a friendly and helpful reception either on the phone or in person and Bill is always cheerful and welcoming.. I visited with a view to upgrading my Suzuki Swift and -even though I decided to keep my present model - I was treated with courtesy and given honest information from the Salesman (Ryan) who was not pushy and most informative. He helped me to decide my best course of action and answered any questions I had and I left being a very satisfied customer.
Vassilis Sarantos
Vassilis S.
23:04 05 Feb 20
Great service from Ryan, really helped with all small details of a used car purchase, making the process a very smooth experience for me.
Michael Kent
Michael K.
21:19 12 Apr 18
Recently completed a new car purchase from Tracks Taunton. The customer service that I received from Jack was of the highest quality. He made the whole process effortless and enjoyable. He was competent and attentive and I felt he wanted to do his very best for me. I would have no hesitation in recommending Tracks Taunton.
David Griffith
David G.
16:22 28 Feb 18
Annual service for my 2 year old Celerio. Dropped car off and walked into Exeter via Canal/River. Came back after lunch to collect car. Paid nothing as I took out their extremely affordable service contract at time of purchase. The team are always friendly and helpful without being pushy. The 2 cars I've bought have both been very reliable so much so, that on this visit I bought a used Splash for my daughter.
Harry Reece
Harry R.
08:34 02 Jul 17
Friendly service, did a great job fitting a new DPF but the free coffee was too hot, burnt my lips!
Nina Perram
Nina P.
12:45 23 Nov 19
Great service all ways willing to help
Jo-Anne Smee Blackmore
Jo-Anne Smee B.
23:13 16 Sep 18
Not once have I ever gone into Suzuki and been disappointed with their service in any way. Everyone is always extremely friendly and courteous and the personalized service is second to none. Anita was fantastic as usual, as is Graham, & I would and have recommended them to many. Many thanks for the fantastic service and for fixing my poorly car so promptly.
Barbara Jephcott
Barbara J.
09:13 02 Jan 20
Picked up by Gary from my home on New Year's Eve to view another Suzuki after a car crash. The car had been serviced and valeted. The customer service was excellent. Ryan went through all the details. He even pointed out a free service from Suzuki with support after an accident. I did not know about this.Ryan arranged for me to drive the car away that day, even had a test drive.I have also arranged to return there for the next service.What I liked about the staff was the friendly and laid back customer service, not like other car sales showrooms I have been to.Fabulous service!
Deborah Moore
Deborah M.
19:43 12 Feb 19
Hubby been looking for a new car, visited a few garages this place comes out with 10 /10. Excellent service, friendly, nothing to much trouble, Ryan is professional and approachable, also makes a good cuppa !! hence to say hubby brought the car !!
Beatrice Whitemore
Beatrice W.
09:56 10 May 19
Very pleased with the service and staff were very efficient with my car thank you
Angela Batstone
Angela B.
09:31 31 Aug 18
They are very friendly and helpfulThey are polite to all who come in offering drinks while u wait Well done
Terry Sharp
Terry S.
20:41 11 May 18
I was looking for a new motability car. After having 3 Nissan's in the past i wanted something different. Having a look around at other car showrooms i went into Tracks of Exeter. I went up to the motability sales man Alec stott and told him i was looking for something different. He was so kind enough to show me around the cars. The Suzuki Vitara 4x4 took my eye. Alec told me everything i wanted to know about the car. He was so very helpful and professional at his job. I placed my order for the car there and then. He said it could take up to 3 months till i get the car but he would try to get it sooner for me. 8 weeks later i was back in the showroom picking up my new car. Alec Stott was very helpful all the way through the process from looking at the cat to getting the keys to my new car. He was very friendly and professional at his job. He put the customer first at all times. And he made it known that if i had any problems with my new car or if i needed to ask a question about the car, that i could phone him anytime for help and advice. I will be very happy to recommend Tracks of Exeter to all my friends and there friends. I am so happy i called into Tracks showroom when i did. Thank you very much for everything.
Kay Barling
Kay B.
08:46 18 Aug 16
Love my Jimny. Just had an MOT. Polite, quick and efficient service.
William John Hill
William John H.
08:36 29 Oct 18
Excellent friendly, professional service. Cannot fault any of the staff we have dealt with over the years.
Pam Shaw
Pam S.
15:19 08 Jul 17
I have bought five cars from Tracks of Taunton....excellent dealership.
Nikki Jayne Mansell
Nikki Jayne M.
15:34 17 Apr 19
Have just ordered my vehicle through the Motability scheme and very impressed with the customer service from everyone I spoke to, but particularly Will who ensured I was happy with what I had chosen, taking me out on a test drive and making me feel like my needs whilst in the dealership were met to the best level possible. Looking forward to taking delivery of my car soon 😊
Ruby Horwell
Ruby H.
11:26 11 Sep 19
Always friendly and helpful good Advice given at all times .Have found myself after the sad loss of my Husband being now the sole owner of the Car and have appreciated very much there help and support both on the Phone and in Person .You really could not ask for a better Company to deal with .Thank YOU
Glenda Martin
Glenda M.
16:10 14 Feb 19
I have brought four Suzuki cars from Tracks of Exeter and from the sales department, service department and especially Anita on reception who always welcome you with a smile on her face and nothing is to much trouble and I will be buying car no five from them well done all of you
Jean Thomas
Jean T.
22:27 21 Oct 19
Nice area to sit and wait for your car during service. coffee provided, comfortable seating. your comfort is obviously important. staff are always very helpful and considerate, far more do than other garages.
Graham Fisher
Graham F.
19:46 19 Dec 17
We Have had several cars from Tracks over the years and have always found the staff helpful courteous and friendly nothing is to much trouble and as a consequence we have had years of hassle and trouble free motoring In our opinion Suzuki cars are second to none offering a great variety of models and prices Thank you
John N Louise Bennett
John N Louise B.
15:33 04 Apr 17
The customer service provided by tracks is the best I've experienced when purchasing a car. Jack Gardener is a credit to the organisation and couldn't have been better to deal with, even though I'm pretty indecisive. He was never pushy and helped me make an informed decision on whether to choose a diesel or a petrol engine.As for the car, the Vitara S is absolutely great and I'm glad I chose it over the other options I had in mind. It looks great in all black, fuel economy is a lot better than I expected (achieving 42mpg out and about town). Thanks again and I recommend Tracks of Exeter to anybody, first class.
Suzanne Gárdner
Suzanne G.
10:43 08 Sep 18
They are such a good team alway very helpful Andy as always did a good job 10/10
Hazel Carmichael
Hazel C.
10:20 20 Dec 17
Great customer service, very helpful and obliging. I have recommended Tracks to many of my friends
Ellen Driscoll
Ellen D.
12:36 05 Jan 19
Really good experience, I recently had to get some repairs done on my Suzuki (bought from tracks earlier this year). The aftercare team are great, so accommodating and flexible and my car looks as good as new. Excellent service from both the sales and aftercare team, Thankyou!
Phyl Pengelly
Phyl P.
15:20 08 May 17
The customer service was excellent, we dealt with Graham Tooth, who was very professional and helpful,The car we purchase was a Ignis, we are very pleased with it,over the weekend we took it for a long drive and achieved 66.5 mpg which we were very pleased with. We would certainly recommend Tracks of Exeter to anyone.
John Latham
John L.
21:25 01 Nov 18
Excellent service, comfortable waiting area and free coffee and biscuits, what more can you ask for.
Stella Levy
Stella L.
11:48 23 Mar 18
Tracks are always efficient, friendly and informative when I visit for MOT and service, thank you.
Maria Adams
Maria A.
13:56 09 Jan 19
Got my Suzuki in promptly for its health check, staff are fantastic, great service, would recommend :)
Jacqueline Mackie
Jacqueline M.
11:38 19 Jun 20
Best customer service I have ever had
Linda Stirling
Linda S.
09:35 26 Jun 19
As usual excellent Customer Service from all staff
Dave Rundle
Dave R.
09:53 16 Jun 20
After visiting Track's to test drive a car (Vitara SZ5 Auto) I was interested in they were unable to source the spec I wanted it was suggested that I might like to look at the S-Cross SZ5. We returned last Thursday and took one for a drive and both loved it, so much so I bought the car! We returned yesterday to collect my shiny new S-Cross (in black). I have always put a high premium on customer service and the service my wife has received (now on her 2nd Ignis) was instrumental in me deciding to investigate buying my first Suzuki. I have to say the level of service I/we have received from this dealership is second to none! Over many years of buying cars only one other dealership has come close to the service provided by Track's! Many thanks to all the guys at Track's Exeter for all your help and patience!
Becky Hutchings
Becky H.
14:49 26 Jun 17
Excellent customer service from Will at Tracks. I love my new Vitara, thanks so much for all your help. Would definitely recommend.
Alison Smith
Alison S.
06:11 28 Oct 18
The service team at tracks are consistently excellent in their customer service.Always keep you up to date and in contact on the day of repairs or service/mot.Have used tracks at Exeter for a while now and would thoroughly recommend them �
Melanie Mileham
Melanie M.
15:34 26 Sep 18
Fixed a pesky, stuck fuel flap in minutes - almost before I could finish my coffee. It has been fine since. Thank you!
Graham Stanley
Graham S.
13:41 15 Jul 19
Would highly recommend, really helpful and good customer service, made buying a new car a pleasurable experience
John Salter
John S.
15:28 29 Apr 19
The Service contract is excellent. Staff are always polite and helpful. Customer Service is first class.
Sue Stacey
Sue S.
10:58 23 Apr 18
My father has recently bought a vitara from Jack. The service was excellent, the trade in price for the old car was very competitive. I would highly recommend the garage and the car lots of extras even in the basic model
Michael Smith
Michael S.
09:48 30 Jul 20
Service at Tracks Suzuki yesterday.Service top class as always staff very helpful especially at this difficult time.
Michael Dearden
Michael D.
21:18 24 May 17
Just had my Vitara serviced at TRACKS and cannot fault anything. A very professional organisation! Thank you.
Zannah Hasler
Zannah H.
09:32 19 May 20
I always get service with a smile and they will always do all they can to help/advise with anything. Nothing is ever too much for the team! Thanks guys!
Sandy Simons
Sandy S.
05:21 27 Nov 17
It's a friendly place, everyone is so helpful, not as problem waiting for the car to be serviced either, there was tea/coffee/softdrinks and the TV, I was comfy. Any problems I might have, they sort right away, like changing the clock for me..
Sheila Hirons
Sheila H.
12:56 22 Mar 18
always feel welcome at tracks its like home from home told to help ourselves to coffee etc always have a chat or joke about with the team nothing is too much for them x
Diane N Ian Beddows
Diane N Ian B.
19:49 22 Sep 19
Very friendly and efficient staff
Norman Atwell
Norman A.
13:39 25 Feb 20
Just had our 2 month check-up from new, excellent service, removed glass coating and replaced with different product on all windows. much clearer now. 10/10 for service.
Viv Brammall
Viv B.
09:05 06 Oct 18
Excellent customer service from Jack in Taunton. Was so helpful and went out of his way to meet our quite specific needs. Made the whole experience seem so easy. Would recommend to anyone and would go back again in the future. Thank you so much.
Suki Benson - Miles
Suki Benson - M.
09:51 25 Apr 19
The team at Suzuki tracks Exeter are great . They looked after me and my car . Very polite and pleasant . Nothing was too much trouble . I went in for a seatbelt check and they did a two month check while I was waiting and checked my tyre pressure at my request . Well done to you all and thank you . 😁
Jean Quicke
Jean Q.
12:46 28 Mar 17
Can't fault the excellent service from Tracks.Nothing is too much trouble for any of the friendly staff. Thank you.
Irene Blacklaw Cockerill
Irene Blacklaw C.
08:40 11 Jan 20
Many thanks to Mel for helping us do a very quick purchase of a lovely little 2nd hand Jimny for our daughter to use at uni! Delivering it for her too ! Thanks again & we will certainly use Tracks again.
Lesley Smith
Lesley S.
12:30 07 Sep 17
Tracks Susuki Exeter. A really great group of people. A pleasure going in today for my 2nd year service. Thank you all.
Wendy Axford
Wendy A.
07:50 17 Jul 20
Tracks in Exeter is a great garage. I bought my car from there a couple of years ago and would definitely go back when I change it. I just wanted to feedback that following my service the car had to go back up to have the air con serviced. They offered to collect the car and a lad called Ross collected it and brought it back. He is a credit to the company, lovely friendly manner and I hope he does well with his apprenticeship. People make such a difference which was the same when I bought the car from Will. Great staff 👍👍👍
John Cornish
John C.
13:36 02 Jul 19
Yesterday our car was dropped off at Tracks of Exeter for its MOT and annual Service.It was all ready and on time for collection. The vehicle had also been washed on the outside and cleaned on the inside!The staff are excellent and always helpful and I would have no hesitation in recommending them to anyone requiring good service and helpful staff. Well done Tracks!
Pam Goss
Pam G.
09:39 13 Apr 18
Staff are always helpful & polite answering any questions we may have. We have had three Suzuki cars & have always be satisfied with both sales & service deals
Cameron Cumming
Cameron C.
16:09 19 Jan 20
Very pleased with the purchase of my new Liberty walk Jimmy .Would like to say a thankyou to Mel Manan for setting up the deal and making it all happen the way I asked for. Great work by Tracks staff all round 🤗
Elaine Padbury
Elaine P.
10:12 31 Aug 19
Great service as always from the team at Tracks. Particular thanks to Steve for your helpful advice, it's appreciated!
Jodie Ovens
Jodie O.
09:22 28 Mar 17
Great service from the team here. Always so helpful and friendly! MOT very reasonable price and done promptly and was waiting less than an hour!
Julie Chard
Julie C.
20:16 20 Sep 19
I’ve had a wonderfully informative and helpful purchase for my new Suzuki Swift at Tracks Exeter!
peter bearne
peter B.
14:53 06 Mar 19
Had the MOTed on the 5th Feb 2019, as always the customer service was excellent - the MOT was completed very quickly and efficiently. Would recommend using this garage. We are thinking of buying another S - Cross from Tracks.
Claire Hart
Claire H.
17:56 05 Jun 20
Great service. Welcoming, Friendly staff. We’ll set up for Covid precautions.
Kevin East
Kevin E.
21:14 25 May 17
Well, it's been nearly a week since taking delivery of our Vitara S and we don't like it - we absolutely LOVE it! What a cracking car.This was the first time that we have purchased a brand new car and all credit must go to Ryan King at Tracks of Taunton for making the whole process simple, straight forward and very enjoyable - nothing was too much trouble. He was not even phased when my wife announced that she was going to video him demonstrating all the controls so that she won't forget in the future!I would have no hesitation in recommending Tracks Suzuki.
Graham Cottrell
Graham C.
18:09 02 Aug 19
Spoke to Harry about purchasing a carHe was both helpful and informative. When spending money an a car I like to see a human side to people. I enquired about a hoodie and was happy with the result. This was a test to see if he was a hard bargain person. And as the after sale is as important as the sale itself it’s important that you get a good feeling from the seller. This I did and I am comfortable in the knowledge that if any issues should occur I will be taken care of in a proper manner. I couldn’t recommend Harry and the team enough. Great car too
Stuart Cumming
Stuart C.
15:19 21 Mar 18
Excellent service, would never use anywhere else
Leslie Kenwood
Leslie K.
10:39 11 Nov 17
Another good visit to Tracks for another service on my faithful Splash ,always polite and well informed as to what's going on ,sorted an annoying rattle and coffee and biscuits while you wait and the car came back all washed and tidy ,many thanks
Kay Riches
Kay R.
16:00 19 Mar 17
Would definitely recommend Tracks of Taunton for a friendly, stress free experience. A big thank you to Ryan for his help with our purchase of a Swift yesterday.
Rosie Gedye
Rosie G.
07:31 19 Oct 18
I have real peace of mind knowing my car is being regular checked by Tracks Suzuki. They are extremely professional and friendly and I feel I am in good hands and my suzuki celerio which I so enjoy driving is extremely well maintained
Jill Birt
Jill B.
16:07 16 Oct 20
Everyone makes you welcome and nothing is too much for them excellent staff and client relationships.
Pip Jones
Pip J.
10:37 09 Jul 18
Jack was extremely helpful and supportive when I was deciding on a new car at the Taunton branch. I deceided on a second hand Suzuki Swift 4x4, which I test drove multiple times and had all the pre-service checks done before buying.The buying process was made smooth and easy and the car was sold to me in excellent condition. Many Thanks
Sara Hurst
Sara H.
20:28 19 Dec 17
Thanks again to the Exeter team for great service & after care. I am currently on my 3rd model from you guys & hopefully looking forward to up grading in the new year. You are always so friendly & helpful can not fault your service. Thank you.
Angie Oakley
Angie O.
18:41 09 Mar 19
Have used Tracks Suzuki on a number of occasions now and the service is exceptional. Great communication, friendly, professional and reliable. We highly recommend Tracks 👍
Amy Bond
Amy B.
16:04 06 Oct 18
Excellent customer service from Harry at Tracks Exeter! Thank you for finding me the perfect car.
Sheila Shepherd
Sheila S.
19:51 06 Jan 17
Tracks Suzuki has always been excellent whenever I've done business with them. The staff are always friendly, polite & professional (especially Graham Tooth).
Pat Mortimer
Pat M.
07:29 25 Apr 18
Well looked after by Trackssuzuki Taunton when we bought our new Vitara, very happy with our car.
Jade Keiss
Jade K.
17:37 23 Dec 17
Victoria Booty
Victoria B.
11:27 15 Feb 20
I've been a customer here for well over 10 years and it's the outstanding customer service that keeps me coming back. The team are genuine, friendly, professional and always incredibly helpful. There's a real 'family feel' to Tracks. I wouldn't take my vehicle for servicing anywhere else.
Wendy Chapman
Wendy C.
11:01 04 Aug 18
Good customer service, friendly and knowledgable
Amanda Mockridge
Amanda M.
19:10 30 Jul 19
Excellent service. Thank you 😘
Lucy Smart
Lucy S.
13:59 26 Aug 18
I’ve used Tracks for a good few years now and have always received a great friendly service. Great job
Claire Debenham
Claire D.
12:42 08 Oct 20