14-Day Return Guarantee

All information relating to our guarantee only applies to cars purchased entirely online and doesn’t apply to vehicles reserved, viewed or test-driven before purchase on our premises.

Used Cars

We’re confident you’ll love your new car but if you change your mind, we’ve got you covered with our complimentary 14-Day Return Guarantee for your peace of mind.

About our guarantee

You’ve 14 days from the day on which you, or a third party on your behalf, take delivery of your vehicle to get your money back in line with your statutory rights.

If you wish to return it, you must inform us of your decision in a clear statement sent by email or in writing.

You mustn’t use the car after notifying us you’re cancelling the purchase agreement, and the vehicle must be in the same condition as the day it was delivered.

Conditions to using our guarantee

If you cancel the agreement, we’ll reimburse you the purchase price of the car subject to the following conditions:

  • We’ll reimburse you using the same means of payment as the initial transaction. If you paid in full, we’ll repay you via bank transfer. If you arranged a finance loan through us, we’ll repay any deposit to you and the remainder of the purchase price to the finance provider.
  • We’ll reimburse you without undue delay, no later than 14 days after the day we receive back from you the vehicle, all keys and all documentation supplied to you, including but not limited to the owner’s manual, service history, and V5C.
  • We’ll deduct from the reimbursement any dealer-fitted accessories and/or modifications added at the time of your purchase, including any parts and/or labour.
  • We reserve the right to register the car with the DVLA only on the expiry of your 14-day cancellation period.
  • Once your return has been accepted you must take full responsibility for the safe return of the vehicle and must bear the direct cost of returning the car to our premises or us collecting it.
  • You’ll remain liable for the vehicle and for its tax, insurance, any offence, charge, fine, penalty and/or any other liability or claim until it has been accepted back to our premises, consequential or otherwise.
  • An excess mileage charge (£1 per mile) will apply if you drive the car over the 50-mile limit during the 14-day cancellation period.
  • If you’ve modified or altered the vehicle from the original condition that it was supplied in, we won’t accept the return of the vehicle.
  • To return the car by the above guarantee, you must notify us via email (sales@trackssuzuki.co.uk) or in writing no later than 5pm 14 days from the day you collected or took delivery of your vehicle.

New Cars

We don’t think you’ll need it, but this means you can buy your new Suzuki with plenty of peace of mind.

Section 1: 14-Day Return Guarantee

  • Your selling Suzuki Dealer provides you with a return guarantee from the date of registration of the car for a period of 14 days subject to these terms and conditions. This return guarantee is additional to and does not in any way limit or exclude any statutory cancellation rights you may have as a consumer or any right of withdrawal you are entitled to where you are a finance customer.
  • The car must be returned to the original selling dealer no later than 14 days following the day of first registration. The 14-day period starts on the day after the day of first registration. By way of example, for a car registered on Saturday 8 January, the car must be returned before the selling dealer closes the showroom on Saturday 22 January.
  • If you decide to return the car, we ask that you give your dealer as much notice as possible. Ideally, please notify your dealer at least 24 hours prior to returning the vehicle.
  • Open to UK residents aged 18 or over purchasing a new Suzuki car in their personal capacity.
  • Offer applies to cars registered between 1st October 2024 until 31st March 2025.
  • Offer applies to cars purchased in person, by telephone or online from a participating Suzuki dealership either in cash or with Suzuki Financial Services, and is available only to the person who purchases the car from the selling dealer.
  • The offer is available in relation to cars registered as ‘Private’ and ‘Private–Disabled’. Business customers, and cars funded through Suzuki Personal Contract Hire (PCH) or any 3rd party leasing provider, and through Motability are excluded.
  • You may only return a vehicle under the Suzuki dealer return guarantee once in any 3 month period. This does not in any way limit or exclude any statutory cancellation rights you may have as a consumer or any right of withdrawal you are entitled to where you are a finance customer.
  • If the car was purchased in cash, the selling dealer will refund you in full minus any delivery fee. If the car was to be purchased through Suzuki Financial Services the selling dealer will refund to Suzuki Financial Services the amount it paid for the car and any additional extras and you must pay any delivery fee directly to the selling dealer. The dealer will not return to you, or reimburse you for the cost of, any fuel left in the vehicle on its return.
  • If there are any additional extras such as gap insurance that have been funded as part of your new purchase with Suzuki Financial Services, the selling dealer will cancel these on your behalf.
  • If there is any negative equity (shortfall on the part-exchange vehicle) that has been funded as part of your new purchase with Suzuki Financial Services you will need to pay the amount of the negative equity to the selling dealer as part of the agreement to return the car.
  • Car must be returned to the selling dealer and not to any other Suzuki dealer or location. You must return the car to the selling dealer at your own cost and before the relevant deadline.
  • If you wish to have the selling dealer collect the car from your home address, the selling dealer may agree to this in their sole discretion, in which case you must arrange the collection at least 1 working day in advance of the collection date. The selling dealer will inform you of the collection fee in advance. If the car was purchased in cash, the collection fee will be deducted from the refunded amount. If the car was purchased through Suzuki Financial Services, you must pay any collection fee directly to the selling dealer. You must be available to hand over the keys to the selling dealer at the agreed time and location. Only one attempt to collect the car will be made. If the selling dealer declines to collect the car, or the collection cannot take place for any reason, you must return the car to the selling dealer before the deadline.
  • A mileage limit of 400 miles applies to returned cars. An excess mileage charge of £1.00 per mile will be applied for any cars returned with over 400 miles. If the car was purchased in cash, the excess mileage charges will be deducted from the refunded amount. If the car was purchased through Suzuki Financial Services, you must pay the excess mileage charges directly to the selling dealer.
  • You are fully responsible to insure the car with fully comprehensive insurance from the day of handover and any cars that have not been insured in this way will not be accepted for return.
  • Returns where the vehicle has been modified, damaged, soiled, altered from its original condition on delivery, or is subject to an insurance claim, cannot be accepted.
  • You must not use the car as collateral for any loan or other third-party arrangement or accept or allow any lien or third-party interest over the car. Doing so invalidates this offer.
  • Taking the car outside the UK also invalidates this offer.
  • You must pay and accept sole responsibility for any third-party costs, fees, charges and penalties incurred, including (without limitation) in relation to any outstanding motoring offences, parking tickets, fines, congestion and other charges, incurred during the period you are in possession of the car.
  • Where a car is returned and the selling dealer cannot provide a suitable alternative car as a replacement, or you do not want an alternative, if the car was purchased in cash the price paid for the car (excluding delivery charges and any other applicable deductions as outlined above) will be returned by exactly the method as it was originally paid. If the car was purchased through Suzuki Financial Services, the selling dealer will refund to Suzuki Financial Services the amount it paid for the car and any additional extras and you must pay any delivery charge and any other applicable deductions as outlined above directly to the selling dealer.
  • You must return the car’s V5C (Log Book) to the selling dealer when you return the car. You must also return all keys, manuals and other accessories or loose items that were supplied to you with the car or otherwise in connection with the original purchase.
  • If a vehicle was part exchanged as part of the new car purchase it will not be returned. Instead, the selling dealer will reimburse the part exchange value stated on the purchase invoice. The selling dealer may elect to return the vehicle if it is practical to do so –but this is entirely within the selling dealer’s sole discretion and it should be assumed that the part-exchanged vehicle will not be returned to you.

Section 2: Your Right of Withdrawal: where you have entered into a finance agreement to pay for the car

  • If you have entered into a finance agreement to pay for the car you have a right to change your mind and withdraw from the finance agreement under s66A of the Consumer Credit Act 1974 without giving any reason within 14 days of the date that you signed the finance agreement. The exact terms of the right to withdraw will be set out in the finance agreement itself. If you exercise the right, it will bring the finance agreement with Suzuki Financial Services to an end. It does not automatically mean that you can pull out of buying the car but Suzuki GB will allow you to exercise the 14-Day Return option subject to the terms set out in section 1.
  • If you wish to withdraw just from the finance agreement and keep the car you must tell Suzuki Financial Services by calling them or writing to them on the contact details provided in the finance agreement. You must then pay Suzuki Financial Services the amount payable by you on your withdrawal from the finance agreement as explained in the finance agreement.
  • If you wish to withdraw from the finance agreement and exercise the 14-Day Return option you must ensure that you follow the procedures for return of the car within the returns period as set out in section 1 above. On return of the car the selling dealer will return to Suzuki Financial Services the amount it paid for the car and any additional extras.
  • If you fail to return the car within the 14 day period you will not be able to benefit from the 14-Day Return option set out in section 1 but you will remain liable to pay Suzuki Financial Services the amount payable by you on your withdrawal from the finance agreement as explained in the finance agreement.

Customer Reviews

Tracks Suzuki Exeter
Tracks Suzuki Exeter
4.9
Based on 532 reviews
See all reviews
graeme B.
1758111383
As usual, David was very polite at reception. Car was serviced and ready earlier than promised which was good. Nicely valeted inside. Thank You. Have... been using Tracks for many many years, and always pleased. Graemeread more
David O.
1758106505
Fabulous experience having my Vitara serviced at Tracks, Exeter.A friendly welcome from Anita when I dropped off my vehicle, a comfortable waiting... area with hot drinks and biscuits. My car was washed before pick up.The service was included in my Service Plan which extended my warranty for another year.A really excellent experience.read more
Craig T.
1758011792
I don’t normally take the time to complete a review but I believe that Tracks Suzuki, Exeter is worth it. I Purchased a Polestar 2 from Tracks in... August 2025 whilst on holiday, which hopefully puts in to perspective how confident I was in the company. It started with speaking to Will on the phone and almost immediately I felt confident he was a cracking salesman. I had a mrs and 2 young kids in tow and at no point did I feel the process was being dragged out. Within 20mins I had a test drive, discussed finance (which was a pleasure and completely transparent with the use of a broker sorted by Will) I have purchased loads of cars and never had the freedom to pick my own finance and Apr which ended up being the lowest I had been looking at. The smooth sailing continued until there was an issue with the finance (my fault as I hadn’t brought my licence on holiday for proof of ID) BUT Tracks sorted this and managed to contact the broker and another finance company was chosen, again the problem was all on me yet they sorted it. The car was purchased and ready to go the next day, due to my issues with the ID and finance the finance company was taking an age to get it done BUT yet again Tracks came through sales, sales manager and the director were all involved just so I could get the car that day, which with there help it was pushed through. I honestly can’t really do the review justice of how good the company was and is. At no point did I feel I was a problem (even though I was), at no point did I feel pressured into buying anything extra, the car was in a really good condition, it was clean and tidy and had a wash prior to me getting it and a full charge. The communication didn’t stop after the sale either. The after sales again was amazing checking how the car was and how I was with the car. The fact that the car wasn’t a Suzuki either was impressive, the sales team were knowledgable about all the cars on the lot no matter what make or model they were. I would recommend this company 100%. Has that family run business feeling about it and they would honestly do anything for you.read more
Mike G.
1757531986
I have used Tracks of Exeter for the past 7 years, amazing service, I recently helped my granddaughter buy her first car, Suzuki Swift, after a month... a little niggle with the air con appeared, taking it in today I mentioned to Anita that there were 2 other very minor issues, no problem, we will sort that whilst it's here and they did. Sitting in reception I was amazed at the number of customers that were booking their next service before they left.Thank you Anita and Tracks for looking after us. Customer service at its very best.read more
Neil C.
1756070965
Bought a Vitara from Tracks in June. Sales man (William Stoyle) was great. Handled everything perfectly. Treated my wife and myself exceptionally... well, without any pushy hard selling techniques. This made the purchase process easy and satisfying. As for the car- we drove it back to the north of Scotland and have just completed a road trip around the NC500. Car has been great and look forward to keeping it for years to come. Thanks William and Tracks.read more
Barry G.
1753377731
We purchased a Suzuki in December and what can we say for salesman was a lovely charming young gentleman who was very helpful and got us the car... quickly as we needed it urgently fantastic handover and support from all the team at tracks every time the vehicle goes in to be serviced it is washed and cleaned and they always offer us. Coffee for showroom is immaculate and the staff are all very friendly. Would highly recommend this company.read more
Adrian M.
1753353505
Tracks are an excellent Car Dealership. From the initial purchase right through to after sales and servicing is exceptional. I have used Tracks for... over ten years and purchased six cars from them. I cannot recommend them enoughread more
Sandra T.
1752507903
Excellent! William was super efficient, friendly and knowledgeable
Steve C.
1751654033
We have owned our Susuki Ignis from new for nearly 5 years now and we just love it. In all this time Tracks have serviced the car and carried out the... Mot's through a service plan we have with them.The customer service We have recieved from Tracks has always been very helfull and extremely polite with all the staff being a credit to to the garage.We have no intetions of changing our car yet but when we do its most likely we will buy another Suzuki and Tracks of Exeter would be our first choice of people to deal with.Thank you to all the Staff at Tracks of Exeter,Steve & Dee Clarke.read more
Alexander T.
1748945741
Tracks are clearly a well oiled machine. I've not had a problem with them so far.
Thao R.
1747916392
The best... what else can be said.
Ted J.
1747475582
It is always a pleasure to visit Tracks in Exeter. The staff are all so helpful and friendly. This was my first service after buying a Swift from... them a year ago. We have the monthly payment plan and it was a nice surprise to hear that we had nothing to pay! Nice surprise also when we were told about the after-service guarantee. It was a lovely sunny day and so we took a walk along the Canal just a few minutes walk away.while we were waiting for the work to be completed.read more
Phil M.
1747216514
Excellent carrying out annual service - pro-actively dealt with a minor recall issue. Friendly, helpful and professional staff.
Lesley E.
1746697636
I bought my Suzuki Swift from Tracks in Exeter in 2019 and set up a service plan, so they have been looking after it for me since new. The staff are... friendly and helpful, and always make me feel welcome - despite being really busy - and I know I can trust them to do an excellent jobread more
John C.
1744642909
Excellent service at Tracks of Exeter.Car was serviced and returned on time, plus car was washed and cleaned inside. Reception staff were first... class and I also had a coffee free of charge from their coffee machine. Well done Tracks!Would recommend Tracks to anyone wanting a good service for their car.read more
Mike G.
1744199277
Usual A1 service
S G.
1744195134
Really good experience at Tracks. Sales staff were personable but not pushy, so I never worried I was being cajoled or scammed. I also paid for a... reverse camera to be installed and a manager who lives local to me collected the car and bought it back after the install. They even gave the car a wash! I would recommend them and they will be my first call next time I need a new car.read more
Keith B.
1743722528
Again very impressive service and hospitality
PETER C.
1743557047
Just bought a little Celerio from them, the cheapest in their stock but still the best service and nothing too much trouble
Sophie W.
1743500683
EDIT:I am pleased to say this was resolved satisfactorily and therefore I have adjusted the star rating from 1 star to 4. Many thanks.We are... normally so impressed with the customer service at Tracks Suzuki however a couple of weeks ago I feel it was lacking somewhat. I had my car booked in for a service and MOT which was carried out in good time considering it needed a few repairs, one of which was a slow puncture on a tyre from a nail. I was assured that a repair had been successfully carried out and I left to make the hour long journey home. After about 10 minutes on the motorway, the tyre pressure warning light came on indicating that the tyre pressure had dropped to 28. I called Tracks as soon as I got home and they graciously offered to refund the cost of the repair, and that I take it to a local tyre repair place to get it fixed as we live so far away.The next day, when I turned the engine on the tyre pressure warning light was now saying the faulty tyre was at 18, which is near enough a flat tyre. I drove straight to a local tyre repair place whereby they then proceeded to tell me that the repair had been so badly carried out they were unable to re-repair the tyre and that I would need a brand new tyre. They told me I could take a video of them pouring the fluid onto the repair which I did, and you can see how badly cracked it was and bubbling. They also mentioned how they were happy to speak to Tracks Suzuki directly about the matter, which I felt was very honest.I then called Tracks Suzuki and spoke to David Upton, to explain what had happened and if they were willing to offer any compensation towards the cost of the new tyre, to which I was laughed at and told that they would never have done a bad repair, and that he had to go as he had "people shouting at him". Considering how quickly the tyre pressure warning light came on during my drive home, it is quite clear that this was indeed a bad repair, and a dangerous one at that.Not only do I feel this is completely unacceptable, as I was sent home to drive a long way on a faulty tyre (at 8 months pregnant I might add), but the way in which it was handled was dismissive and unprofessional. It has left a sour taste in our mouths and although we will lose out on our lifetime guarantee, unless this is rectified satisfactorily, we will not be using Tracks Suzuki for any further business again.read more
George T.
1743171038
Really good service great staff very friendly and knowledgeable .Would recommend to anyone needing a car or work doneThanks
Martin O.
1742923695
Well, I went to post a new review and found that I hadn’t hit the “post” button on this one from June last year, so it will do instead!……It is a 100... mile round trip for me to have my Vitara serviced by Tracks and, as always, on 4th June it was well worth it. Always treat my like a really valued customer. They really went the extra mile this time - I couldn’t believe it when I returned to my car not only to find it immaculately washed and cleaned inside, but they had also somehow managed to remove a horrible red paint scrape on the side of the car which someone had left whilst my car was parked months ago. I hadn’t managed to get the mark off in months of trying. I hadn’t asked them to do this - well done Tracks. It is so rare to be delighted like this.read more
David H.
1742723578
Very professional and friendly all service staff car was washed and vacuum very grateful thank you all very much Dave and Helen
Jane R.
1742583324
Always helpful. As a point to improve, perhaps run through any 'quirks' of a car (I spent a rather embarrassing 10 mins at a petrol station trying to... unlock/lock the petrol cap on my Fiat 500 - thank goodness for YouTube!)read more
Jay
1742036639
Amazing customer care as always.
Martin M.
1742035434
Always quick and reliable with their customer service and car services
Bev B.
1741694152
Professional and outstanding service
Dave F.
1741604434
Can't find any fault with Tracks at all. I wanted to buy a car with no stress or issues (if ever there was I should just hand the keys over) & they... haven't disappointed.Will has always gone out of his way to support, whether its sales, questions or servicing nothing is ever to much trouble or an issue. He has communicated with me directly throughout my purchase and since. Unlike other garages I've only really had to deal with Will for everything, he takes pride in his work and won't send you on a wild goose chase.The rest of the team I've met are down to earth, lovely open and honest, as I've said I haven't had to deal with them really but I can't imagine they would be any different.All in all Tracks is a refreshing experience to not only buying but owning a car, top marks all round!read more
Len T.
1741462141
I buy all my cars from Tracks Exeter they're fully trained staff are all very professional from management to Office staff and workshop staff and... very helpful. They care about customers and give advice on motoring concerns they sell top quality productsThank youread more
Colin M.
1741364941
Excellent professional service, highly recommended.Thank you
Stephen L.
1741008896
Had new Swift sports twice now and was a bit sad it was being stopped so we bought a new Swift Ultra 1.2 and what a difference it’s amazing. It’s... still pleasantly nippy and the extras are just never ending and they are extremely nice to drive makes me want to keep going out for a drive. One extra which I found yesterday was the adaptive cruise control I did not have a clue about. On the motorway I always set the speed so I did with the ACC and the car drives itself take your feet off the accelerator and away it goes it keeps a set distance from the car in front and if he slows down so do you and it’s a set distance from the car behind you and stays within the speed limit. If the car in front keeps slowing down you indicate to change lanes and away you go accelerating on its own to the speed limit if you change lanes without indicating the car gently turns back into your lane. The extras on this car more than make up for not having a sport it makes the drive so much more enjoyable and the staff at Tracks Exeter are brilliant with sales service and anything else and the new Ultra has everything and more. The car also has a camera in the radio/satnav screen that checks your fave to see if your getting drowsy at the wheel I assume it then sounds an alarm.read more
Paul C.
1740319358
I had been looking for a long time for a particular vehic oking for so long i met and spoke to a lot of car dealers throught the british isles. All i... can say is none of them were a patch on the Tracks team. (William Stoyle mainly).Not just other car dealers but a lot of businesses that come in contact with the public can learn a hell of a lot from this team and their methods.I have to say a massive thankyou to William Stoyle separately. Its hard to believe this , polite, patience and knowledgeable young man is only 19. ???!!!!. You have a very bright future ahead of you sir and i wish you all the very best...read more
Alistair D.
1739893360
The really good reviews on Google helped me in my decision to choose to visit this dealer, and I am here to add to the praise for Tracks Suzuki and... in particular the salesman William Stoyle. My purchase was super straight forward, from the ease of arranging the test drive, to the completion of all the paperwork and the collection of the car. William was really helpful, knowledgeable and genuine, a pleasant change from some other sales people I'd encountered in my search for a car.Hats off and thanks to the team who prepared the car, and applied the very competitively priced ceramic coating. The car looked as good as it could when I collected it, so very shiny!I'm hoping this car will last me for some time, but when it comes to replacement time Tracks Suzuki will be top of the list of dealers to visit.read more
Prue R.
1739880224
This Suzuki dealership is simply the Best! Service just done in an jiffy, all with a smile and recognition of myself and my husband. Lovely to see... staff who stay and who know us, so we are greeted by name and welcomed as friends, indeed, I have never known them greet anyone without curtesy and respect. The cars are fabulous and I am now on my second Ignis, which is brilliant fun and really zippy. Highly recommend this team, can't fault them in any way!!read more
Roger H.
1739619547
Car in for MOT and new tyres. Usual efficient, courteous and cheerful service.
Ann L.
1737721597
Wendy A.
1737237015
So pleased with our first new Ignis,my wife and I now have 2.The dealership with Will was professional ,informed ,delightful twice over,the staff... all friendly knowledgeable,kind and helpful.Best dealership experiences,honestly by far.Elsewhere,forget it.Thank you.Mark.read more
Susanne W.
1737200175
Everything so easy and always on time and all staff very polite.
Mike H.
1736858549
Great. Certainly 5* Super efficient both staff (reception - Anita) and service from the moment you walk through the door
Sergio S.
1736680176
Always a pleasure to go and get my car serviced in Tracks. They hoover and wash it as well. 5 stars service.
Maggie O.
1736594565
Staff very helpful and friendly
Coral O.
1735589078
Lovely place, lovely staff, William who works there was super friendly and really helpful!
brian H.
1734091167
Excellent all round , nothing is to much trouble for them, always ready to help . Great friendly staff. A very merry Christmas to you all.
Phil R.
1733831007
Contacted Jack to try & purchase a new Jimny. Unfortunately, they could not supply what I was looking for in the required timeframe & bought... elsewhere. But - even knowing no direct business was forthcoming – Jack continued to give excellent customer advice & service. Wish more dealers were like these guys. Just a shame you guys do not sell you wheel & tyre packages UK-wide though...read more
Barbara Y.
1733396138
Polite and professional service as always, thank you.
Jon G.
1732623005
Excellent dealership, both Sales and Service! Really friendly and helpful people. Very knowledgeable, a real pleasure to deal with either face to... face or on the telephone.read more
Sara S.
1730962263
The usual Tracks experience. Kindness, smooth quality of service.Each year the same.
Diana G.
1730829093
Very efficient and polite serviceEverything explained . Keeps to time schedule and delivers car washed and polished.
Lisa D.
1730232470
Very good company to deal with , very professional staff .The cars are all presented well . Good range of cars .
Andrew F.
1729867396
Service and MOT all completed minimal fuss , all covered under service plan. Everyone friendly and helpful. Best car I’ve ever owned and best... dealership I’ve dealt with.read more
Next Reviews
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Customer Reviews

Tracks Suzuki Exeter
Tracks Suzuki Exeter
4.9
Based on 532 reviews
See all reviews
graeme B.
1758111383
As usual, David was very polite at reception. Car was serviced and ready earlier than promised which was good. Nicely valeted inside. Thank You. Have... been using Tracks for many many years, and always pleased. Graemeread more
David O.
1758106505
Fabulous experience having my Vitara serviced at Tracks, Exeter.A friendly welcome from Anita when I dropped off my vehicle, a comfortable waiting... area with hot drinks and biscuits. My car was washed before pick up.The service was included in my Service Plan which extended my warranty for another year.A really excellent experience.read more
Craig T.
1758011792
I don’t normally take the time to complete a review but I believe that Tracks Suzuki, Exeter is worth it. I Purchased a Polestar 2 from Tracks in... August 2025 whilst on holiday, which hopefully puts in to perspective how confident I was in the company. It started with speaking to Will on the phone and almost immediately I felt confident he was a cracking salesman. I had a mrs and 2 young kids in tow and at no point did I feel the process was being dragged out. Within 20mins I had a test drive, discussed finance (which was a pleasure and completely transparent with the use of a broker sorted by Will) I have purchased loads of cars and never had the freedom to pick my own finance and Apr which ended up being the lowest I had been looking at. The smooth sailing continued until there was an issue with the finance (my fault as I hadn’t brought my licence on holiday for proof of ID) BUT Tracks sorted this and managed to contact the broker and another finance company was chosen, again the problem was all on me yet they sorted it. The car was purchased and ready to go the next day, due to my issues with the ID and finance the finance company was taking an age to get it done BUT yet again Tracks came through sales, sales manager and the director were all involved just so I could get the car that day, which with there help it was pushed through. I honestly can’t really do the review justice of how good the company was and is. At no point did I feel I was a problem (even though I was), at no point did I feel pressured into buying anything extra, the car was in a really good condition, it was clean and tidy and had a wash prior to me getting it and a full charge. The communication didn’t stop after the sale either. The after sales again was amazing checking how the car was and how I was with the car. The fact that the car wasn’t a Suzuki either was impressive, the sales team were knowledgable about all the cars on the lot no matter what make or model they were. I would recommend this company 100%. Has that family run business feeling about it and they would honestly do anything for you.read more
Mike G.
1757531986
I have used Tracks of Exeter for the past 7 years, amazing service, I recently helped my granddaughter buy her first car, Suzuki Swift, after a month... a little niggle with the air con appeared, taking it in today I mentioned to Anita that there were 2 other very minor issues, no problem, we will sort that whilst it's here and they did. Sitting in reception I was amazed at the number of customers that were booking their next service before they left.Thank you Anita and Tracks for looking after us. Customer service at its very best.read more
Neil C.
1756070965
Bought a Vitara from Tracks in June. Sales man (William Stoyle) was great. Handled everything perfectly. Treated my wife and myself exceptionally... well, without any pushy hard selling techniques. This made the purchase process easy and satisfying. As for the car- we drove it back to the north of Scotland and have just completed a road trip around the NC500. Car has been great and look forward to keeping it for years to come. Thanks William and Tracks.read more
Barry G.
1753377731
We purchased a Suzuki in December and what can we say for salesman was a lovely charming young gentleman who was very helpful and got us the car... quickly as we needed it urgently fantastic handover and support from all the team at tracks every time the vehicle goes in to be serviced it is washed and cleaned and they always offer us. Coffee for showroom is immaculate and the staff are all very friendly. Would highly recommend this company.read more
Adrian M.
1753353505
Tracks are an excellent Car Dealership. From the initial purchase right through to after sales and servicing is exceptional. I have used Tracks for... over ten years and purchased six cars from them. I cannot recommend them enoughread more
Sandra T.
1752507903
Excellent! William was super efficient, friendly and knowledgeable
Steve C.
1751654033
We have owned our Susuki Ignis from new for nearly 5 years now and we just love it. In all this time Tracks have serviced the car and carried out the... Mot's through a service plan we have with them.The customer service We have recieved from Tracks has always been very helfull and extremely polite with all the staff being a credit to to the garage.We have no intetions of changing our car yet but when we do its most likely we will buy another Suzuki and Tracks of Exeter would be our first choice of people to deal with.Thank you to all the Staff at Tracks of Exeter,Steve & Dee Clarke.read more
Alexander T.
1748945741
Tracks are clearly a well oiled machine. I've not had a problem with them so far.
Thao R.
1747916392
The best... what else can be said.
Ted J.
1747475582
It is always a pleasure to visit Tracks in Exeter. The staff are all so helpful and friendly. This was my first service after buying a Swift from... them a year ago. We have the monthly payment plan and it was a nice surprise to hear that we had nothing to pay! Nice surprise also when we were told about the after-service guarantee. It was a lovely sunny day and so we took a walk along the Canal just a few minutes walk away.while we were waiting for the work to be completed.read more
Phil M.
1747216514
Excellent carrying out annual service - pro-actively dealt with a minor recall issue. Friendly, helpful and professional staff.
Lesley E.
1746697636
I bought my Suzuki Swift from Tracks in Exeter in 2019 and set up a service plan, so they have been looking after it for me since new. The staff are... friendly and helpful, and always make me feel welcome - despite being really busy - and I know I can trust them to do an excellent jobread more
John C.
1744642909
Excellent service at Tracks of Exeter.Car was serviced and returned on time, plus car was washed and cleaned inside. Reception staff were first... class and I also had a coffee free of charge from their coffee machine. Well done Tracks!Would recommend Tracks to anyone wanting a good service for their car.read more
Mike G.
1744199277
Usual A1 service
S G.
1744195134
Really good experience at Tracks. Sales staff were personable but not pushy, so I never worried I was being cajoled or scammed. I also paid for a... reverse camera to be installed and a manager who lives local to me collected the car and bought it back after the install. They even gave the car a wash! I would recommend them and they will be my first call next time I need a new car.read more
Keith B.
1743722528
Again very impressive service and hospitality
PETER C.
1743557047
Just bought a little Celerio from them, the cheapest in their stock but still the best service and nothing too much trouble
Sophie W.
1743500683
EDIT:I am pleased to say this was resolved satisfactorily and therefore I have adjusted the star rating from 1 star to 4. Many thanks.We are... normally so impressed with the customer service at Tracks Suzuki however a couple of weeks ago I feel it was lacking somewhat. I had my car booked in for a service and MOT which was carried out in good time considering it needed a few repairs, one of which was a slow puncture on a tyre from a nail. I was assured that a repair had been successfully carried out and I left to make the hour long journey home. After about 10 minutes on the motorway, the tyre pressure warning light came on indicating that the tyre pressure had dropped to 28. I called Tracks as soon as I got home and they graciously offered to refund the cost of the repair, and that I take it to a local tyre repair place to get it fixed as we live so far away.The next day, when I turned the engine on the tyre pressure warning light was now saying the faulty tyre was at 18, which is near enough a flat tyre. I drove straight to a local tyre repair place whereby they then proceeded to tell me that the repair had been so badly carried out they were unable to re-repair the tyre and that I would need a brand new tyre. They told me I could take a video of them pouring the fluid onto the repair which I did, and you can see how badly cracked it was and bubbling. They also mentioned how they were happy to speak to Tracks Suzuki directly about the matter, which I felt was very honest.I then called Tracks Suzuki and spoke to David Upton, to explain what had happened and if they were willing to offer any compensation towards the cost of the new tyre, to which I was laughed at and told that they would never have done a bad repair, and that he had to go as he had "people shouting at him". Considering how quickly the tyre pressure warning light came on during my drive home, it is quite clear that this was indeed a bad repair, and a dangerous one at that.Not only do I feel this is completely unacceptable, as I was sent home to drive a long way on a faulty tyre (at 8 months pregnant I might add), but the way in which it was handled was dismissive and unprofessional. It has left a sour taste in our mouths and although we will lose out on our lifetime guarantee, unless this is rectified satisfactorily, we will not be using Tracks Suzuki for any further business again.read more
George T.
1743171038
Really good service great staff very friendly and knowledgeable .Would recommend to anyone needing a car or work doneThanks
Martin O.
1742923695
Well, I went to post a new review and found that I hadn’t hit the “post” button on this one from June last year, so it will do instead!……It is a 100... mile round trip for me to have my Vitara serviced by Tracks and, as always, on 4th June it was well worth it. Always treat my like a really valued customer. They really went the extra mile this time - I couldn’t believe it when I returned to my car not only to find it immaculately washed and cleaned inside, but they had also somehow managed to remove a horrible red paint scrape on the side of the car which someone had left whilst my car was parked months ago. I hadn’t managed to get the mark off in months of trying. I hadn’t asked them to do this - well done Tracks. It is so rare to be delighted like this.read more
David H.
1742723578
Very professional and friendly all service staff car was washed and vacuum very grateful thank you all very much Dave and Helen
Jane R.
1742583324
Always helpful. As a point to improve, perhaps run through any 'quirks' of a car (I spent a rather embarrassing 10 mins at a petrol station trying to... unlock/lock the petrol cap on my Fiat 500 - thank goodness for YouTube!)read more
Jay
1742036639
Amazing customer care as always.
Martin M.
1742035434
Always quick and reliable with their customer service and car services
Bev B.
1741694152
Professional and outstanding service
Dave F.
1741604434
Can't find any fault with Tracks at all. I wanted to buy a car with no stress or issues (if ever there was I should just hand the keys over) & they... haven't disappointed.Will has always gone out of his way to support, whether its sales, questions or servicing nothing is ever to much trouble or an issue. He has communicated with me directly throughout my purchase and since. Unlike other garages I've only really had to deal with Will for everything, he takes pride in his work and won't send you on a wild goose chase.The rest of the team I've met are down to earth, lovely open and honest, as I've said I haven't had to deal with them really but I can't imagine they would be any different.All in all Tracks is a refreshing experience to not only buying but owning a car, top marks all round!read more
Len T.
1741462141
I buy all my cars from Tracks Exeter they're fully trained staff are all very professional from management to Office staff and workshop staff and... very helpful. They care about customers and give advice on motoring concerns they sell top quality productsThank youread more
Colin M.
1741364941
Excellent professional service, highly recommended.Thank you
Stephen L.
1741008896
Had new Swift sports twice now and was a bit sad it was being stopped so we bought a new Swift Ultra 1.2 and what a difference it’s amazing. It’s... still pleasantly nippy and the extras are just never ending and they are extremely nice to drive makes me want to keep going out for a drive. One extra which I found yesterday was the adaptive cruise control I did not have a clue about. On the motorway I always set the speed so I did with the ACC and the car drives itself take your feet off the accelerator and away it goes it keeps a set distance from the car in front and if he slows down so do you and it’s a set distance from the car behind you and stays within the speed limit. If the car in front keeps slowing down you indicate to change lanes and away you go accelerating on its own to the speed limit if you change lanes without indicating the car gently turns back into your lane. The extras on this car more than make up for not having a sport it makes the drive so much more enjoyable and the staff at Tracks Exeter are brilliant with sales service and anything else and the new Ultra has everything and more. The car also has a camera in the radio/satnav screen that checks your fave to see if your getting drowsy at the wheel I assume it then sounds an alarm.read more
Paul C.
1740319358
I had been looking for a long time for a particular vehic oking for so long i met and spoke to a lot of car dealers throught the british isles. All i... can say is none of them were a patch on the Tracks team. (William Stoyle mainly).Not just other car dealers but a lot of businesses that come in contact with the public can learn a hell of a lot from this team and their methods.I have to say a massive thankyou to William Stoyle separately. Its hard to believe this , polite, patience and knowledgeable young man is only 19. ???!!!!. You have a very bright future ahead of you sir and i wish you all the very best...read more
Alistair D.
1739893360
The really good reviews on Google helped me in my decision to choose to visit this dealer, and I am here to add to the praise for Tracks Suzuki and... in particular the salesman William Stoyle. My purchase was super straight forward, from the ease of arranging the test drive, to the completion of all the paperwork and the collection of the car. William was really helpful, knowledgeable and genuine, a pleasant change from some other sales people I'd encountered in my search for a car.Hats off and thanks to the team who prepared the car, and applied the very competitively priced ceramic coating. The car looked as good as it could when I collected it, so very shiny!I'm hoping this car will last me for some time, but when it comes to replacement time Tracks Suzuki will be top of the list of dealers to visit.read more
Prue R.
1739880224
This Suzuki dealership is simply the Best! Service just done in an jiffy, all with a smile and recognition of myself and my husband. Lovely to see... staff who stay and who know us, so we are greeted by name and welcomed as friends, indeed, I have never known them greet anyone without curtesy and respect. The cars are fabulous and I am now on my second Ignis, which is brilliant fun and really zippy. Highly recommend this team, can't fault them in any way!!read more
Roger H.
1739619547
Car in for MOT and new tyres. Usual efficient, courteous and cheerful service.
Ann L.
1737721597
Wendy A.
1737237015
So pleased with our first new Ignis,my wife and I now have 2.The dealership with Will was professional ,informed ,delightful twice over,the staff... all friendly knowledgeable,kind and helpful.Best dealership experiences,honestly by far.Elsewhere,forget it.Thank you.Mark.read more
Susanne W.
1737200175
Everything so easy and always on time and all staff very polite.
Mike H.
1736858549
Great. Certainly 5* Super efficient both staff (reception - Anita) and service from the moment you walk through the door
Sergio S.
1736680176
Always a pleasure to go and get my car serviced in Tracks. They hoover and wash it as well. 5 stars service.
Maggie O.
1736594565
Staff very helpful and friendly
Coral O.
1735589078
Lovely place, lovely staff, William who works there was super friendly and really helpful!
brian H.
1734091167
Excellent all round , nothing is to much trouble for them, always ready to help . Great friendly staff. A very merry Christmas to you all.
Phil R.
1733831007
Contacted Jack to try & purchase a new Jimny. Unfortunately, they could not supply what I was looking for in the required timeframe & bought... elsewhere. But - even knowing no direct business was forthcoming – Jack continued to give excellent customer advice & service. Wish more dealers were like these guys. Just a shame you guys do not sell you wheel & tyre packages UK-wide though...read more
Barbara Y.
1733396138
Polite and professional service as always, thank you.
Jon G.
1732623005
Excellent dealership, both Sales and Service! Really friendly and helpful people. Very knowledgeable, a real pleasure to deal with either face to... face or on the telephone.read more
Sara S.
1730962263
The usual Tracks experience. Kindness, smooth quality of service.Each year the same.
Diana G.
1730829093
Very efficient and polite serviceEverything explained . Keeps to time schedule and delivers car washed and polished.
Lisa D.
1730232470
Very good company to deal with , very professional staff .The cars are all presented well . Good range of cars .
Andrew F.
1729867396
Service and MOT all completed minimal fuss , all covered under service plan. Everyone friendly and helpful. Best car I’ve ever owned and best... dealership I’ve dealt with.read more
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