A strong score for Suzuki in latest What Car? Reliability Survey
September 26, 2024
Suzuki has once again earned a strong ranking in the 2024 What Car? Reliability Survey, released today, achieving a notable brand score of 97.75%, just 0.6% behind the top contender. This well-regarded annual survey gathers feedback from owners of vehicles up to five years old, with nearly 30,000 readers from What Car? participating across 31 different manufacturers.
In addition to this recognition, two Suzuki models have secured top positions among the ten most reliable vehicles in their categories. The Vitara (2015-present) shone in the small SUV segment, scoring 97.7%, while the Swift followed closely with a score of 95.7%.
Claire Evans, consumer editor at What Car?, remarked, “Suzuki is consistently in the top five brands for reliability with owners. No wonder, then, that half of the Swift and Vitara owners responding to our survey told us that dependability was one of the things they liked most about their cars.”
Suzuki owners also benefit from extended peace of mind beyond the typical five-year ownership period, thanks to a complimentary warranty of up to seven years. This warranty becomes effective once the initial three-year/60,000-mile manufacturer warranty expires and is contingent on the vehicle receiving its annual service at a Suzuki dealership.
The warranty remains valid until the next qualifying service and can be renewed for a maximum of seven years or 100,000 miles. It covers major components, and if a customer sells their car during the warranty period, it can be easily transferred to the new owner at no additional cost.
Furthermore, Suzuki offers hybrid technology as standard across its entire range, and What Car? noted that hybrid and plug-in hybrid models from all 31 brands are the least likely to encounter issues, with a failure rate of just 19%, despite their more complex engine and electric motor configurations.
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Car Buying Advice – Suzuki streamlines range to comply with ZEV mandate
July 4, 2024
Suzuki GB has announced it will discontinue four models from its new car range as it prepares to launch new electric vehicles (EVs) next year to comply with the government’s zero-emission vehicle (ZEV) mandate.
That means the end of the road for popular models, including Ignis, Swift Sport, Swace and Jimny LCV – all of which are no longer available for factory order with only a limited number of cars remaining.
The all-new Swift will continue of course, along with Suzuki’s hybrid SUV range – S-Cross, Vitara and Across plug-in hybrid.
“Why is Suzuki stopping these models? The ban on new internal combustion vehicles (ICE) isn’t until 2035?”
The Conservative government announced in 2023 that it would delay the ban on the sale of new ICE vehicles from 2030 to 2035, a measure the newly incumbent Labour government seeks to overturn.
More than anything, this decision has confused motorists, with many unaware the ZEV mandate requires all UK car manufacturers to meet new EV sales targets, starting with 22% in 2024 and rising incrementally over the next 11 years.
Annual ZEV mandate targets to 2035:
“But Suzuki doesn’t have an EV yet… How can they achieve 22% this year?”
In short, they won’t. Manufacturers who don’t meet the quotas face a fine of £15,000 for every non-EV sold outside of the allowance.
The government has rubber-stamped flexibility measures though, allowing brands to bank credits to use in future years or buy and sell them with other manufacturers who have exceeded or missed their annual EV targets.
In 2024, manufacturers can borrow up to 75% of their annual target, dropping to 25% in 2026, with the idea to help brands with low EV volumes, like Suzuki, during the early stages of the scheme.
“What does the ZEV mandate mean for new Suzuki buyers?”
If you’re considering buying a new Ignis, Swift Sport, Swace or Jimny LCV, you better be quick – some models like Ignis automatic have already sold out.
As the brand enters an era where it must carefully balance hybrid and EV sales ratios, other ICE models will soon become less available and more expensive, as the focus shifts to achieving EV targets over sales targets.
Suzuki plans to release its first fully electric car, based on the eVX concept, in the second half of 2025, with four more EVs added to the range by 2030.
If you have any questions about model availability or the ZEV mandate, please message our team or visit our showroom at Tracks Suzuki Exeter on Alphin Brook Road, Marsh Barton, Exeter EX2 8QF.
Swift eras – Suzuki celebrates four decades of Swift
February 12, 2024
Leading up to the launch of the all-new 2024 Swift this Spring, Suzuki reflects on the 40-year journey of its immensely popular global model and provide insights into its evolution since 1983. This extensive evolution has endowed Suzuki Motor Corporation (SMC’s) engineers with valuable experience and insight into the desires of their customers for a hybrid small car, both in the short and long term. Renowned as experts in small cars, Suzuki has seen Swift sales surpass nine million units since its global introduction in 2004.
1983-1989:
Originally known as the Cultus / SA310 in Japan, the Swift was introduced in 1983 at the Tokyo Motor Show. It entered a new class of cars with larger dimensions and engines compared to Suzuki’s previous models. Early models featured a 1.0-liter three-cylinder engine and leaf spring rear suspension. Later versions boasted a 1.3-liter four-cylinder engine known for its smoothness and fuel efficiency. The UK market saw both three-door and five-door hatchback options, including a sporty 1.3GTi variant.
1989-2003:
This iteration, introduced in the UK in 1989, showcased a wedge-style design and featured independent suspension. It was available with either a 1.0-liter three-cylinder or 1.3-liter four-cylinder engine. The GTi variant, with its powerful engine and lightweight design, earned praise as a pioneering hot hatchback of its time.
2005-2010:
Launched in the UK in 2005, this model marked a significant shift in design and driving dynamics. It was developed with European tastes and demands in mind, featuring sporty yet elegant styling. Available with various engine options, including a potent 1.6-liter Sport model, it garnered popularity for its driving performance and design.
2010-2017:
This version, introduced in the UK in 2010, emphasized fuel efficiency, safety, and driving performance. With advancements in chassis design and engine technology, it offered improved handling and lower emissions compared to its predecessor.
2017-2023:
The latest iteration, launched in the UK in 2017, received a facelift in 2021 with enhanced safety features and a new 1.2-liter hybrid engine. Embodying Suzuki’s commitment to innovation, it offers a stylish exterior, spacious cabin, and advanced technology as standard. The addition of a 48V hybrid option further enhances fuel economy and reduces emissions.
Throughout its evolution, the Swift has remained true to Suzuki’s commitment to quality, innovation, and customer satisfaction, making it a trusted choice for drivers worldwide.
Suzuki, recognized as experts in small cars, is delighted to share positive outcomes from the latest What Car? Reliability Survey.
The survey, based on feedback from 21,732 owners of cars up to five years old, inquired about faults, repair duration, and costs over the last two years. Among the 32 car brands and 178 models evaluated, the Swift claimed the top spot in the small car category with an impressive 99.5% score. Only four percent of Swift owners reported issues, all of which were promptly and cost-effectively addressed within a day. An owner expressed, “My Swift has been incredibly reliable; I plan to get another one in a few years.”
In the small SUV category, the Ignis also secured the leading position with a remarkable 99.4% score. Additionally, the Vitara earned a spot in the top 10 with a commendable 96.7% rating. Suzuki as a brand achieved an overall ranking in the top four among the 32 manufacturers assessed, boasting a strong score of 96.9%. Claire Evans, Consumer Editor of What Car?, stated, “For those seeking an affordable and reliable small hatchback or SUV, the Suzuki Swift and Ignis are excellent choices. Owners reported minimal faults, swiftly addressed at no cost.”
Apart from the robust reliability and economical ownership of Suzuki vehicles, the Service Activated Warranty adds further assurance. This warranty, available after the expiration of the three-year/60,000 miles manufacturer warranty, continues until the subsequent qualifying service, extending up to a maximum vehicle age of seven years/100,000 miles, whichever occurs first.
Suzuki unveils the all-new 2024 Swift
December 6, 2023
Suzuki has introduced the latest version of the Swift, marking its fourth iteration. This iconic hatchback has undergone a transformation, evolving into a sleek, intelligent compact car with a modern design, advanced safety features, and a playful driving experience that redefines everyday mobility.
Register your interest
A beloved choice among global consumers seeking a stylish and enjoyable driving experience, the Swift has garnered numerous awards since its global debut in 2004.
The all-new model builds upon the success of its predecessors, offering not only an enjoyable driving experience but also prioritizing comfort, efficiency, and safety.
As of October 2023, the Swift has been sold in 169 countries and regions, with total sales surpassing 9 million units.
Key features of new Swift
Dramatic redesign
The new Swift showcases a bold exterior and interior redesign, maintaining its signature elements while introducing a fresh look beyond previous models.
Confidence and adventure define the new Swift’s exterior, featuring a piano-black grille, L-shaped signature lamps, rounded shoulder lines, flared fenders, and a floating roof design with integrated rear hatch spoiler.
The three-dimensional rear combination lamps and wide rear bumper contribute to its stable yet playful appearance on the road.
Vibrant colour options
The new Swift offers a palette of eight single-tone and four dual-tone colours, including the eye-catching Frontier Blue Pearl Metallic and Cool Yellow Metallic.
These colour options, particularly Frontier Blue Pearl Metallic, showcase Suzuki’s commitment to vibrant, high-quality paint.
Interior design revolution
The cabin of the new Swift provides a spacious and comfortable driving environment with ergonomic features including heated front seats.
A sporty, dynamic look is achieved through the wraparound dual-tone black and light-grey dashboard, satin plating, and satin dark silver paint accents.
9-inch display audio
The HD capacitive touchscreen offers a quick and accurate response, supporting smartphone linkage for Apple CarPlay® and Android Auto™.
Voice recognition, Bluetooth® music playback, and vehicle status information are seamlessly integrated.
New hybrid engine
The new Swift incorporates a 1.2-litre petrol 3-cylinder engine that boasts comprehensive enhancements, resulting in a harmonious blend of improved fuel efficiency and lower emissions, along with increased low-speed torque to enhance responsiveness and overall performance.
The new engine is coupled with a mild hybrid system, contributing to an even more environmentally friendly performance. This hybrid system captures kinetic energy produced during deceleration which supports the engine during acceleration, promoting higher fuel efficiency.
Advanced safety features
Dual Sensor Brake Support II (DSBS II) employs radar and a monocular camera to detect potential collisions, issuing warnings and automatically engaging brake assist if needed.
Lane Keep Assist (LKA) helps maintain the vehicle’s position in the centre of the lane.
Driver Monitoring System (DMS) alerts the driver if signs of drowsiness or distraction are detected.
Lane Departure Prevention (LDP), Adaptive Cruise Control (ACC), Traffic Sign Recognition (TSR), Blind Spot Monitor (BSM), Rear Cross Traffic Alert (RCTA), and eCall contribute to the overall safety package.
ALLGRIP Auto
The automatic four-wheel-drive system engages when front wheel traction is lost, providing additional traction on slippery surfaces.
Suzuki Connect
Utilizing the vehicle’s data communication module (DCM), Suzuki Connect connects users to their vehicles in real time, offering convenient functions via a smartphone app and the 9-inch display audio screen inside the new Swift.
The upcoming Swift is set to be available for purchase in the UK in Spring 2024, with additional details on technical specifications and standard equipment to be revealed in the coming months.
As usual, David was very polite at reception. Car was serviced and ready earlier than promised which was good. Nicely valeted inside. Thank You. Have... been using Tracks for many many years, and always pleased. Graemeread more
David O.
1758106505
Fabulous experience having my Vitara serviced at Tracks, Exeter.A friendly welcome from Anita when I dropped off my vehicle, a comfortable waiting... area with hot drinks and biscuits. My car was washed before pick up.The service was included in my Service Plan which extended my warranty for another year.A really excellent experience.read more
Craig T.
1758011792
I don’t normally take the time to complete a review but I believe that Tracks Suzuki, Exeter is worth it. I Purchased a Polestar 2 from Tracks in... August 2025 whilst on holiday, which hopefully puts in to perspective how confident I was in the company. It started with speaking to Will on the phone and almost immediately I felt confident he was a cracking salesman. I had a mrs and 2 young kids in tow and at no point did I feel the process was being dragged out. Within 20mins I had a test drive, discussed finance (which was a pleasure and completely transparent with the use of a broker sorted by Will) I have purchased loads of cars and never had the freedom to pick my own finance and Apr which ended up being the lowest I had been looking at. The smooth sailing continued until there was an issue with the finance (my fault as I hadn’t brought my licence on holiday for proof of ID) BUT Tracks sorted this and managed to contact the broker and another finance company was chosen, again the problem was all on me yet they sorted it. The car was purchased and ready to go the next day, due to my issues with the ID and finance the finance company was taking an age to get it done BUT yet again Tracks came through sales, sales manager and the director were all involved just so I could get the car that day, which with there help it was pushed through. I honestly can’t really do the review justice of how good the company was and is. At no point did I feel I was a problem (even though I was), at no point did I feel pressured into buying anything extra, the car was in a really good condition, it was clean and tidy and had a wash prior to me getting it and a full charge. The communication didn’t stop after the sale either. The after sales again was amazing checking how the car was and how I was with the car. The fact that the car wasn’t a Suzuki either was impressive, the sales team were knowledgable about all the cars on the lot no matter what make or model they were. I would recommend this company 100%. Has that family run business feeling about it and they would honestly do anything for you.read more
Mike G.
1757531986
I have used Tracks of Exeter for the past 7 years, amazing service, I recently helped my granddaughter buy her first car, Suzuki Swift, after a month... a little niggle with the air con appeared, taking it in today I mentioned to Anita that there were 2 other very minor issues, no problem, we will sort that whilst it's here and they did. Sitting in reception I was amazed at the number of customers that were booking their next service before they left.Thank you Anita and Tracks for looking after us. Customer service at its very best.read more
Neil C.
1756070965
Bought a Vitara from Tracks in June. Sales man (William Stoyle) was great. Handled everything perfectly. Treated my wife and myself exceptionally... well, without any pushy hard selling techniques. This made the purchase process easy and satisfying. As for the car- we drove it back to the north of Scotland and have just completed a road trip around the NC500. Car has been great and look forward to keeping it for years to come. Thanks William and Tracks.read more
Barry G.
1753377731
We purchased a Suzuki in December and what can we say for salesman was a lovely charming young gentleman who was very helpful and got us the car... quickly as we needed it urgently fantastic handover and support from all the team at tracks every time the vehicle goes in to be serviced it is washed and cleaned and they always offer us. Coffee for showroom is immaculate and the staff are all very friendly. Would highly recommend this company.read more
Adrian M.
1753353505
Tracks are an excellent Car Dealership. From the initial purchase right through to after sales and servicing is exceptional. I have used Tracks for... over ten years and purchased six cars from them. I cannot recommend them enoughread more
Sandra T.
1752507903
Excellent! William was super efficient, friendly and knowledgeable
Steve C.
1751654033
We have owned our Susuki Ignis from new for nearly 5 years now and we just love it. In all this time Tracks have serviced the car and carried out the... Mot's through a service plan we have with them.The customer service We have recieved from Tracks has always been very helfull and extremely polite with all the staff being a credit to to the garage.We have no intetions of changing our car yet but when we do its most likely we will buy another Suzuki and Tracks of Exeter would be our first choice of people to deal with.Thank you to all the Staff at Tracks of Exeter,Steve & Dee Clarke.read more
Alexander T.
1748945741
Tracks are clearly a well oiled machine. I've not had a problem with them so far.
Thao R.
1747916392
The best... what else can be said.
Ted J.
1747475582
It is always a pleasure to visit Tracks in Exeter. The staff are all so helpful and friendly. This was my first service after buying a Swift from... them a year ago. We have the monthly payment plan and it was a nice surprise to hear that we had nothing to pay! Nice surprise also when we were told about the after-service guarantee. It was a lovely sunny day and so we took a walk along the Canal just a few minutes walk away.while we were waiting for the work to be completed.read more
Phil M.
1747216514
Excellent carrying out annual service - pro-actively dealt with a minor recall issue. Friendly, helpful and professional staff.
Lesley E.
1746697636
I bought my Suzuki Swift from Tracks in Exeter in 2019 and set up a service plan, so they have been looking after it for me since new. The staff are... friendly and helpful, and always make me feel welcome - despite being really busy - and I know I can trust them to do an excellent jobread more
John C.
1744642909
Excellent service at Tracks of Exeter.Car was serviced and returned on time, plus car was washed and cleaned inside. Reception staff were first... class and I also had a coffee free of charge from their coffee machine. Well done Tracks!Would recommend Tracks to anyone wanting a good service for their car.read more
Mike G.
1744199277
Usual A1 service
S G.
1744195134
Really good experience at Tracks. Sales staff were personable but not pushy, so I never worried I was being cajoled or scammed. I also paid for a... reverse camera to be installed and a manager who lives local to me collected the car and bought it back after the install. They even gave the car a wash! I would recommend them and they will be my first call next time I need a new car.read more
Keith B.
1743722528
Again very impressive service and hospitality
PETER C.
1743557047
Just bought a little Celerio from them, the cheapest in their stock but still the best service and nothing too much trouble
Sophie W.
1743500683
EDIT:I am pleased to say this was resolved satisfactorily and therefore I have adjusted the star rating from 1 star to 4. Many thanks.We are... normally so impressed with the customer service at Tracks Suzuki however a couple of weeks ago I feel it was lacking somewhat. I had my car booked in for a service and MOT which was carried out in good time considering it needed a few repairs, one of which was a slow puncture on a tyre from a nail. I was assured that a repair had been successfully carried out and I left to make the hour long journey home. After about 10 minutes on the motorway, the tyre pressure warning light came on indicating that the tyre pressure had dropped to 28. I called Tracks as soon as I got home and they graciously offered to refund the cost of the repair, and that I take it to a local tyre repair place to get it fixed as we live so far away.The next day, when I turned the engine on the tyre pressure warning light was now saying the faulty tyre was at 18, which is near enough a flat tyre. I drove straight to a local tyre repair place whereby they then proceeded to tell me that the repair had been so badly carried out they were unable to re-repair the tyre and that I would need a brand new tyre. They told me I could take a video of them pouring the fluid onto the repair which I did, and you can see how badly cracked it was and bubbling. They also mentioned how they were happy to speak to Tracks Suzuki directly about the matter, which I felt was very honest.I then called Tracks Suzuki and spoke to David Upton, to explain what had happened and if they were willing to offer any compensation towards the cost of the new tyre, to which I was laughed at and told that they would never have done a bad repair, and that he had to go as he had "people shouting at him". Considering how quickly the tyre pressure warning light came on during my drive home, it is quite clear that this was indeed a bad repair, and a dangerous one at that.Not only do I feel this is completely unacceptable, as I was sent home to drive a long way on a faulty tyre (at 8 months pregnant I might add), but the way in which it was handled was dismissive and unprofessional. It has left a sour taste in our mouths and although we will lose out on our lifetime guarantee, unless this is rectified satisfactorily, we will not be using Tracks Suzuki for any further business again.read more
George T.
1743171038
Really good service great staff very friendly and knowledgeable .Would recommend to anyone needing a car or work doneThanks
Martin O.
1742923695
Well, I went to post a new review and found that I hadn’t hit the “post” button on this one from June last year, so it will do instead!……It is a 100... mile round trip for me to have my Vitara serviced by Tracks and, as always, on 4th June it was well worth it. Always treat my like a really valued customer. They really went the extra mile this time - I couldn’t believe it when I returned to my car not only to find it immaculately washed and cleaned inside, but they had also somehow managed to remove a horrible red paint scrape on the side of the car which someone had left whilst my car was parked months ago. I hadn’t managed to get the mark off in months of trying. I hadn’t asked them to do this - well done Tracks. It is so rare to be delighted like this.read more
David H.
1742723578
Very professional and friendly all service staff car was washed and vacuum very grateful thank you all very much Dave and Helen
Jane R.
1742583324
Always helpful. As a point to improve, perhaps run through any 'quirks' of a car (I spent a rather embarrassing 10 mins at a petrol station trying to... unlock/lock the petrol cap on my Fiat 500 - thank goodness for YouTube!)read more
Jay
1742036639
Amazing customer care as always.
Martin M.
1742035434
Always quick and reliable with their customer service and car services
Dave F.
1741604434
Can't find any fault with Tracks at all. I wanted to buy a car with no stress or issues (if ever there was I should just hand the keys over) & they... haven't disappointed.Will has always gone out of his way to support, whether its sales, questions or servicing nothing is ever to much trouble or an issue. He has communicated with me directly throughout my purchase and since. Unlike other garages I've only really had to deal with Will for everything, he takes pride in his work and won't send you on a wild goose chase.The rest of the team I've met are down to earth, lovely open and honest, as I've said I haven't had to deal with them really but I can't imagine they would be any different.All in all Tracks is a refreshing experience to not only buying but owning a car, top marks all round!read more
Len T.
1741462141
I buy all my cars from Tracks Exeter they're fully trained staff are all very professional from management to Office staff and workshop staff and... very helpful. They care about customers and give advice on motoring concerns they sell top quality productsThank youread more
Colin M.
1741364941
Excellent professional service, highly recommended.Thank you
Stephen L.
1741008896
Had new Swift sports twice now and was a bit sad it was being stopped so we bought a new Swift Ultra 1.2 and what a difference it’s amazing. It’s... still pleasantly nippy and the extras are just never ending and they are extremely nice to drive makes me want to keep going out for a drive. One extra which I found yesterday was the adaptive cruise control I did not have a clue about. On the motorway I always set the speed so I did with the ACC and the car drives itself take your feet off the accelerator and away it goes it keeps a set distance from the car in front and if he slows down so do you and it’s a set distance from the car behind you and stays within the speed limit. If the car in front keeps slowing down you indicate to change lanes and away you go accelerating on its own to the speed limit if you change lanes without indicating the car gently turns back into your lane. The extras on this car more than make up for not having a sport it makes the drive so much more enjoyable and the staff at Tracks Exeter are brilliant with sales service and anything else and the new Ultra has everything and more. The car also has a camera in the radio/satnav screen that checks your fave to see if your getting drowsy at the wheel I assume it then sounds an alarm.read more
Paul C.
1740319358
I had been looking for a long time for a particular vehic oking for so long i met and spoke to a lot of car dealers throught the british isles. All i... can say is none of them were a patch on the Tracks team. (William Stoyle mainly).Not just other car dealers but a lot of businesses that come in contact with the public can learn a hell of a lot from this team and their methods.I have to say a massive thankyou to William Stoyle separately. Its hard to believe this , polite, patience and knowledgeable young man is only 19. ???!!!!. You have a very bright future ahead of you sir and i wish you all the very best...read more
Alistair D.
1739893360
The really good reviews on Google helped me in my decision to choose to visit this dealer, and I am here to add to the praise for Tracks Suzuki and... in particular the salesman William Stoyle. My purchase was super straight forward, from the ease of arranging the test drive, to the completion of all the paperwork and the collection of the car. William was really helpful, knowledgeable and genuine, a pleasant change from some other sales people I'd encountered in my search for a car.Hats off and thanks to the team who prepared the car, and applied the very competitively priced ceramic coating. The car looked as good as it could when I collected it, so very shiny!I'm hoping this car will last me for some time, but when it comes to replacement time Tracks Suzuki will be top of the list of dealers to visit.read more
Prue R.
1739880224
This Suzuki dealership is simply the Best! Service just done in an jiffy, all with a smile and recognition of myself and my husband. Lovely to see... staff who stay and who know us, so we are greeted by name and welcomed as friends, indeed, I have never known them greet anyone without curtesy and respect. The cars are fabulous and I am now on my second Ignis, which is brilliant fun and really zippy. Highly recommend this team, can't fault them in any way!!read more
Roger H.
1739619547
Car in for MOT and new tyres. Usual efficient, courteous and cheerful service.
Ann L.
1737721597
Wendy A.
1737237015
So pleased with our first new Ignis,my wife and I now have 2.The dealership with Will was professional ,informed ,delightful twice over,the staff... all friendly knowledgeable,kind and helpful.Best dealership experiences,honestly by far.Elsewhere,forget it.Thank you.Mark.read more
Susanne W.
1737200175
Everything so easy and always on time and all staff very polite.
Mike H.
1736858549
Great. Certainly 5* Super efficient both staff (reception - Anita) and service from the moment you walk through the door
Sergio S.
1736680176
Always a pleasure to go and get my car serviced in Tracks. They hoover and wash it as well. 5 stars service.
Maggie O.
1736594565
Staff very helpful and friendly
Coral O.
1735589078
Lovely place, lovely staff, William who works there was super friendly and really helpful!
brian H.
1734091167
Excellent all round , nothing is to much trouble for them, always ready to help . Great friendly staff. A very merry Christmas to you all.
Phil R.
1733831007
Contacted Jack to try & purchase a new Jimny. Unfortunately, they could not supply what I was looking for in the required timeframe & bought... elsewhere. But - even knowing no direct business was forthcoming – Jack continued to give excellent customer advice & service. Wish more dealers were like these guys. Just a shame you guys do not sell you wheel & tyre packages UK-wide though...read more
Barbara Y.
1733396138
Polite and professional service as always, thank you.
Jon G.
1732623005
Excellent dealership, both Sales and Service! Really friendly and helpful people. Very knowledgeable, a real pleasure to deal with either face to... face or on the telephone.read more
Sara S.
1730962263
The usual Tracks experience. Kindness, smooth quality of service.Each year the same.
Diana G.
1730829093
Very efficient and polite serviceEverything explained . Keeps to time schedule and delivers car washed and polished.
Lisa D.
1730232470
Very good company to deal with , very professional staff .The cars are all presented well . Good range of cars .
Andrew F.
1729867396
Service and MOT all completed minimal fuss , all covered under service plan. Everyone friendly and helpful. Best car I’ve ever owned and best... dealership I’ve dealt with.read more
As usual, David was very polite at reception. Car was serviced and ready earlier than promised which was good. Nicely valeted inside. Thank You. Have... been using Tracks for many many years, and always pleased. Graemeread more
David O.
1758106505
Fabulous experience having my Vitara serviced at Tracks, Exeter.A friendly welcome from Anita when I dropped off my vehicle, a comfortable waiting... area with hot drinks and biscuits. My car was washed before pick up.The service was included in my Service Plan which extended my warranty for another year.A really excellent experience.read more
Craig T.
1758011792
I don’t normally take the time to complete a review but I believe that Tracks Suzuki, Exeter is worth it. I Purchased a Polestar 2 from Tracks in... August 2025 whilst on holiday, which hopefully puts in to perspective how confident I was in the company. It started with speaking to Will on the phone and almost immediately I felt confident he was a cracking salesman. I had a mrs and 2 young kids in tow and at no point did I feel the process was being dragged out. Within 20mins I had a test drive, discussed finance (which was a pleasure and completely transparent with the use of a broker sorted by Will) I have purchased loads of cars and never had the freedom to pick my own finance and Apr which ended up being the lowest I had been looking at. The smooth sailing continued until there was an issue with the finance (my fault as I hadn’t brought my licence on holiday for proof of ID) BUT Tracks sorted this and managed to contact the broker and another finance company was chosen, again the problem was all on me yet they sorted it. The car was purchased and ready to go the next day, due to my issues with the ID and finance the finance company was taking an age to get it done BUT yet again Tracks came through sales, sales manager and the director were all involved just so I could get the car that day, which with there help it was pushed through. I honestly can’t really do the review justice of how good the company was and is. At no point did I feel I was a problem (even though I was), at no point did I feel pressured into buying anything extra, the car was in a really good condition, it was clean and tidy and had a wash prior to me getting it and a full charge. The communication didn’t stop after the sale either. The after sales again was amazing checking how the car was and how I was with the car. The fact that the car wasn’t a Suzuki either was impressive, the sales team were knowledgable about all the cars on the lot no matter what make or model they were. I would recommend this company 100%. Has that family run business feeling about it and they would honestly do anything for you.read more
Mike G.
1757531986
I have used Tracks of Exeter for the past 7 years, amazing service, I recently helped my granddaughter buy her first car, Suzuki Swift, after a month... a little niggle with the air con appeared, taking it in today I mentioned to Anita that there were 2 other very minor issues, no problem, we will sort that whilst it's here and they did. Sitting in reception I was amazed at the number of customers that were booking their next service before they left.Thank you Anita and Tracks for looking after us. Customer service at its very best.read more
Neil C.
1756070965
Bought a Vitara from Tracks in June. Sales man (William Stoyle) was great. Handled everything perfectly. Treated my wife and myself exceptionally... well, without any pushy hard selling techniques. This made the purchase process easy and satisfying. As for the car- we drove it back to the north of Scotland and have just completed a road trip around the NC500. Car has been great and look forward to keeping it for years to come. Thanks William and Tracks.read more
Barry G.
1753377731
We purchased a Suzuki in December and what can we say for salesman was a lovely charming young gentleman who was very helpful and got us the car... quickly as we needed it urgently fantastic handover and support from all the team at tracks every time the vehicle goes in to be serviced it is washed and cleaned and they always offer us. Coffee for showroom is immaculate and the staff are all very friendly. Would highly recommend this company.read more
Adrian M.
1753353505
Tracks are an excellent Car Dealership. From the initial purchase right through to after sales and servicing is exceptional. I have used Tracks for... over ten years and purchased six cars from them. I cannot recommend them enoughread more
Sandra T.
1752507903
Excellent! William was super efficient, friendly and knowledgeable
Steve C.
1751654033
We have owned our Susuki Ignis from new for nearly 5 years now and we just love it. In all this time Tracks have serviced the car and carried out the... Mot's through a service plan we have with them.The customer service We have recieved from Tracks has always been very helfull and extremely polite with all the staff being a credit to to the garage.We have no intetions of changing our car yet but when we do its most likely we will buy another Suzuki and Tracks of Exeter would be our first choice of people to deal with.Thank you to all the Staff at Tracks of Exeter,Steve & Dee Clarke.read more
Alexander T.
1748945741
Tracks are clearly a well oiled machine. I've not had a problem with them so far.
Thao R.
1747916392
The best... what else can be said.
Ted J.
1747475582
It is always a pleasure to visit Tracks in Exeter. The staff are all so helpful and friendly. This was my first service after buying a Swift from... them a year ago. We have the monthly payment plan and it was a nice surprise to hear that we had nothing to pay! Nice surprise also when we were told about the after-service guarantee. It was a lovely sunny day and so we took a walk along the Canal just a few minutes walk away.while we were waiting for the work to be completed.read more
Phil M.
1747216514
Excellent carrying out annual service - pro-actively dealt with a minor recall issue. Friendly, helpful and professional staff.
Lesley E.
1746697636
I bought my Suzuki Swift from Tracks in Exeter in 2019 and set up a service plan, so they have been looking after it for me since new. The staff are... friendly and helpful, and always make me feel welcome - despite being really busy - and I know I can trust them to do an excellent jobread more
John C.
1744642909
Excellent service at Tracks of Exeter.Car was serviced and returned on time, plus car was washed and cleaned inside. Reception staff were first... class and I also had a coffee free of charge from their coffee machine. Well done Tracks!Would recommend Tracks to anyone wanting a good service for their car.read more
Mike G.
1744199277
Usual A1 service
S G.
1744195134
Really good experience at Tracks. Sales staff were personable but not pushy, so I never worried I was being cajoled or scammed. I also paid for a... reverse camera to be installed and a manager who lives local to me collected the car and bought it back after the install. They even gave the car a wash! I would recommend them and they will be my first call next time I need a new car.read more
Keith B.
1743722528
Again very impressive service and hospitality
PETER C.
1743557047
Just bought a little Celerio from them, the cheapest in their stock but still the best service and nothing too much trouble
Sophie W.
1743500683
EDIT:I am pleased to say this was resolved satisfactorily and therefore I have adjusted the star rating from 1 star to 4. Many thanks.We are... normally so impressed with the customer service at Tracks Suzuki however a couple of weeks ago I feel it was lacking somewhat. I had my car booked in for a service and MOT which was carried out in good time considering it needed a few repairs, one of which was a slow puncture on a tyre from a nail. I was assured that a repair had been successfully carried out and I left to make the hour long journey home. After about 10 minutes on the motorway, the tyre pressure warning light came on indicating that the tyre pressure had dropped to 28. I called Tracks as soon as I got home and they graciously offered to refund the cost of the repair, and that I take it to a local tyre repair place to get it fixed as we live so far away.The next day, when I turned the engine on the tyre pressure warning light was now saying the faulty tyre was at 18, which is near enough a flat tyre. I drove straight to a local tyre repair place whereby they then proceeded to tell me that the repair had been so badly carried out they were unable to re-repair the tyre and that I would need a brand new tyre. They told me I could take a video of them pouring the fluid onto the repair which I did, and you can see how badly cracked it was and bubbling. They also mentioned how they were happy to speak to Tracks Suzuki directly about the matter, which I felt was very honest.I then called Tracks Suzuki and spoke to David Upton, to explain what had happened and if they were willing to offer any compensation towards the cost of the new tyre, to which I was laughed at and told that they would never have done a bad repair, and that he had to go as he had "people shouting at him". Considering how quickly the tyre pressure warning light came on during my drive home, it is quite clear that this was indeed a bad repair, and a dangerous one at that.Not only do I feel this is completely unacceptable, as I was sent home to drive a long way on a faulty tyre (at 8 months pregnant I might add), but the way in which it was handled was dismissive and unprofessional. It has left a sour taste in our mouths and although we will lose out on our lifetime guarantee, unless this is rectified satisfactorily, we will not be using Tracks Suzuki for any further business again.read more
George T.
1743171038
Really good service great staff very friendly and knowledgeable .Would recommend to anyone needing a car or work doneThanks
Martin O.
1742923695
Well, I went to post a new review and found that I hadn’t hit the “post” button on this one from June last year, so it will do instead!……It is a 100... mile round trip for me to have my Vitara serviced by Tracks and, as always, on 4th June it was well worth it. Always treat my like a really valued customer. They really went the extra mile this time - I couldn’t believe it when I returned to my car not only to find it immaculately washed and cleaned inside, but they had also somehow managed to remove a horrible red paint scrape on the side of the car which someone had left whilst my car was parked months ago. I hadn’t managed to get the mark off in months of trying. I hadn’t asked them to do this - well done Tracks. It is so rare to be delighted like this.read more
David H.
1742723578
Very professional and friendly all service staff car was washed and vacuum very grateful thank you all very much Dave and Helen
Jane R.
1742583324
Always helpful. As a point to improve, perhaps run through any 'quirks' of a car (I spent a rather embarrassing 10 mins at a petrol station trying to... unlock/lock the petrol cap on my Fiat 500 - thank goodness for YouTube!)read more
Jay
1742036639
Amazing customer care as always.
Martin M.
1742035434
Always quick and reliable with their customer service and car services
Dave F.
1741604434
Can't find any fault with Tracks at all. I wanted to buy a car with no stress or issues (if ever there was I should just hand the keys over) & they... haven't disappointed.Will has always gone out of his way to support, whether its sales, questions or servicing nothing is ever to much trouble or an issue. He has communicated with me directly throughout my purchase and since. Unlike other garages I've only really had to deal with Will for everything, he takes pride in his work and won't send you on a wild goose chase.The rest of the team I've met are down to earth, lovely open and honest, as I've said I haven't had to deal with them really but I can't imagine they would be any different.All in all Tracks is a refreshing experience to not only buying but owning a car, top marks all round!read more
Len T.
1741462141
I buy all my cars from Tracks Exeter they're fully trained staff are all very professional from management to Office staff and workshop staff and... very helpful. They care about customers and give advice on motoring concerns they sell top quality productsThank youread more
Colin M.
1741364941
Excellent professional service, highly recommended.Thank you
Stephen L.
1741008896
Had new Swift sports twice now and was a bit sad it was being stopped so we bought a new Swift Ultra 1.2 and what a difference it’s amazing. It’s... still pleasantly nippy and the extras are just never ending and they are extremely nice to drive makes me want to keep going out for a drive. One extra which I found yesterday was the adaptive cruise control I did not have a clue about. On the motorway I always set the speed so I did with the ACC and the car drives itself take your feet off the accelerator and away it goes it keeps a set distance from the car in front and if he slows down so do you and it’s a set distance from the car behind you and stays within the speed limit. If the car in front keeps slowing down you indicate to change lanes and away you go accelerating on its own to the speed limit if you change lanes without indicating the car gently turns back into your lane. The extras on this car more than make up for not having a sport it makes the drive so much more enjoyable and the staff at Tracks Exeter are brilliant with sales service and anything else and the new Ultra has everything and more. The car also has a camera in the radio/satnav screen that checks your fave to see if your getting drowsy at the wheel I assume it then sounds an alarm.read more
Paul C.
1740319358
I had been looking for a long time for a particular vehic oking for so long i met and spoke to a lot of car dealers throught the british isles. All i... can say is none of them were a patch on the Tracks team. (William Stoyle mainly).Not just other car dealers but a lot of businesses that come in contact with the public can learn a hell of a lot from this team and their methods.I have to say a massive thankyou to William Stoyle separately. Its hard to believe this , polite, patience and knowledgeable young man is only 19. ???!!!!. You have a very bright future ahead of you sir and i wish you all the very best...read more
Alistair D.
1739893360
The really good reviews on Google helped me in my decision to choose to visit this dealer, and I am here to add to the praise for Tracks Suzuki and... in particular the salesman William Stoyle. My purchase was super straight forward, from the ease of arranging the test drive, to the completion of all the paperwork and the collection of the car. William was really helpful, knowledgeable and genuine, a pleasant change from some other sales people I'd encountered in my search for a car.Hats off and thanks to the team who prepared the car, and applied the very competitively priced ceramic coating. The car looked as good as it could when I collected it, so very shiny!I'm hoping this car will last me for some time, but when it comes to replacement time Tracks Suzuki will be top of the list of dealers to visit.read more
Prue R.
1739880224
This Suzuki dealership is simply the Best! Service just done in an jiffy, all with a smile and recognition of myself and my husband. Lovely to see... staff who stay and who know us, so we are greeted by name and welcomed as friends, indeed, I have never known them greet anyone without curtesy and respect. The cars are fabulous and I am now on my second Ignis, which is brilliant fun and really zippy. Highly recommend this team, can't fault them in any way!!read more
Roger H.
1739619547
Car in for MOT and new tyres. Usual efficient, courteous and cheerful service.
Ann L.
1737721597
Wendy A.
1737237015
So pleased with our first new Ignis,my wife and I now have 2.The dealership with Will was professional ,informed ,delightful twice over,the staff... all friendly knowledgeable,kind and helpful.Best dealership experiences,honestly by far.Elsewhere,forget it.Thank you.Mark.read more
Susanne W.
1737200175
Everything so easy and always on time and all staff very polite.
Mike H.
1736858549
Great. Certainly 5* Super efficient both staff (reception - Anita) and service from the moment you walk through the door
Sergio S.
1736680176
Always a pleasure to go and get my car serviced in Tracks. They hoover and wash it as well. 5 stars service.
Maggie O.
1736594565
Staff very helpful and friendly
Coral O.
1735589078
Lovely place, lovely staff, William who works there was super friendly and really helpful!
brian H.
1734091167
Excellent all round , nothing is to much trouble for them, always ready to help . Great friendly staff. A very merry Christmas to you all.
Phil R.
1733831007
Contacted Jack to try & purchase a new Jimny. Unfortunately, they could not supply what I was looking for in the required timeframe & bought... elsewhere. But - even knowing no direct business was forthcoming – Jack continued to give excellent customer advice & service. Wish more dealers were like these guys. Just a shame you guys do not sell you wheel & tyre packages UK-wide though...read more
Barbara Y.
1733396138
Polite and professional service as always, thank you.
Jon G.
1732623005
Excellent dealership, both Sales and Service! Really friendly and helpful people. Very knowledgeable, a real pleasure to deal with either face to... face or on the telephone.read more
Sara S.
1730962263
The usual Tracks experience. Kindness, smooth quality of service.Each year the same.
Diana G.
1730829093
Very efficient and polite serviceEverything explained . Keeps to time schedule and delivers car washed and polished.
Lisa D.
1730232470
Very good company to deal with , very professional staff .The cars are all presented well . Good range of cars .
Andrew F.
1729867396
Service and MOT all completed minimal fuss , all covered under service plan. Everyone friendly and helpful. Best car I’ve ever owned and best... dealership I’ve dealt with.read more
