Utilising the vehicle’s data communication module (DCM) to connect users to their cars in real time, Suzuki Connect enables owners to take advantage of convenient functions via a brand new smartphone app.
Available on Android and iOS, the Suzuki Connect app is initially only available in the new S-Cross, before being introduced in other models across the Suzuki range in the future.
Key benefits
The Suzuki Connect App provides S-Cross drivers with the following features:
Remote access
View and proactively control certain vehicle functions remotely from anywhere for added peace of mind:
Vehicle status updates including doors unlocked (can be locked remotely), headlamps on and hazard lamps on.
Security notifications when the alarm is activated or when the engine is started within a set time period.
Geofencing & curfew alerts when the vehicle leaves or enters a set area during a certain time period.
Easy assistance with maintenance
Let the Suzuki Connect app notify you and our service team when the vehicle requires maintenance:
Get alerted to when a relevant recall or service campaign is announced.
A warning light notification comes on to indicate a vehicle system problem, with a shortcut option to find a nearby Suzuki dealer or contact a preferred Suzuki dealer or roadside assistance by phone.
Take the hassle away
Use the Suzuki Connect app to make owning and driving a Suzuki easier than ever:
Check and share your parked car’s location.
View and download driving data for the last 18 months including date/time, start/end points, distance and average fuel consumption.
Download Suzuki Connect
Scan the QR code or click to download the app.
FAQs
Do I need a smartphone to use Suzuki Connect?
Yes, you need a smartphone capable of running Android or iOS.
How much does Suzuki Connect cost?
The first 12 months are free starting from the warranty start date. A payment method is required to register but no payment will be taken. After the first year, you have the option to renew by paying monthly or annually.
How many users can be registered?
One primary user and 4 secondary users can be registered per vehicle.
Do I need to activate Suzuki Connect to enable E-Call?
No, E-Call is available regardless of your Suzuki Connect registration status.
If I sell my car, will the next owner inherit Suzuki Connect information?
No, the new owner of the vehicle won’t be able to view previous information such as warning light and repair notifications.
I can’t login to the app?
Make sure you have entered your login ID or password correctly and check if your contract has expired on the Suzuki Connect website.
Car Buying Advice – Beat the 2023 Price Increase
October 10, 2022
In a time of uncertainty, there’s one thing we can assure you of here at Tracks – our price protection guarantee.
With the cost of manufacturing and shipping increasing, Suzuki GB are introducing a price increase across the range effective from 1st January 2023.
However, for every order placed before this date we’ll price protect it, meaning you could save up to £500 on a new Suzuki and still get the latest reg on delivery.
Model
2022 Q4 Price
2023 Q1 Price
IGNIS
1.2 Mild Hybrid SZ-T
£16,249
£16,499
1.2 Mild Hybrid SZ-T CVT
£17,249
£17,499
1.2 Mild Hybrid SZ5
£17,249
£17,499
1.2 Mild Hybrid SZ5 CVT
£18,249
£18,499
1.2 Mild Hybrid SZ5 ALLGRIP
£18,249
£18,499
SWIFT
1.2 Mild Hybrid SZ-L
£15,499
£15,749
1.2 Mild Hybrid SZ-T CVT
£17,999
£18,249
1.2 Mild Hybrid SZ5
£18,499
£18,749
1.2 Mild Hybrid SZ5 CVT
£19,499
£19,749
1.2 Mild Hybrid SZ5 ALLGRIP
£19,499
£19,749
1.4 Mild Hybrid Sport
£22,570
£22,820
VITARA
1.4 Mild Hybrid SZ-T
£20,999 (incl. £2,750 saving)
£24,249
1.4 Mild Hybrid SZ5
£22,999 (incl. £2,750 saving)
£26,249
1.4 Mild Hybrid SZ5 ALLGRIP
£24,799 (incl. £2,750 saving)
£28,049
1.5 Full Hybrid SZ-T AGS
£22,749 (incl. £2,750 saving)
£25,999
1.5 Full Hybrid SZ5 AGS
£24,749 (incl. £2,750 saving)
£27,999
1.5 Full Hybrid SZ5 ALLGRIP AGS
£26,549 (incl. £2,750 saving)
£29,799
S-CROSS
1.4 Mild Hybrid Motion
£24,999
£25,499
1.4 Mild Hybrid Ultra ALLGRIP
£29,799
£30,299
1.5 Full Hybrid Motion AGS
£26,749
£27,249
1.5 Full Hybrid Ultra ALLGRIP AGS
£31,549
£32,049
ACROSS
2.5 PHEV E-Four CVT
£46,629
£47,129
Thinking of buying a new Suzuki? Don’t delay. Order yours before the end of the year and beat the price rise, plus we also guarantee you’ll get 2 years free servicing, not to mention our great offers.
Terms & Conditions Any orders with a customer contract dated up to 31st December 2022 will be honoured at the current Quarter 4 prices. Any orders placed from 1st January 2023 onwards will incur the new Quarter 1 prices.
New Suzuki Offers
Discover our latest offers across the new Suzuki range.
The Suzuki S-Cross is now available with full hybrid technology that helps lower CO2 emissions and improves fuel consumption even further than the current mild hybrid with automatic transmission.
Full hybrid technology
The system consists of a 140V lithium-ion battery and inverter, Motor Generator Unit (MGU), a 12V lithium-ion battery and a conventional 12V lead-acid battery to power components requiring lower voltage such as lights, instruments, heating and air-conditioning.
Selectable hybrid modes
The new hybrid system has two switchable modes – Eco and Standard – which enables the driver to change between the two modes depending on conditions and increases the frequency of EV driving.
MGU
The MGU acts as a generator and starter motor and assists the petrol engine during vehicle take off. The high-performance lithium-ion battery stores electrical energy recovered from deceleration and braking and incorporates an idle stop function operated via the integrated starter generator. Based on engine speed and throttle position, the engine ECU judges when the driver will accelerate then uses the electric motor to add additional torque.
The hybrid system collects kinetic energy and generates electricity by stopping the engine and disengaging the clutch during deceleration, which increases the EV driving range. As a full hybrid, the S-Cross can run solely on its electric motor for short distances.
Transmission
The S-Cross full hybrid comes equipped with Auto Gear Shift (AGS) that automatically shifts the manual transmission and gear ratios to help provide a good combination of performance and fuel economy. AGS enables the driver to enjoy both the direct driving experience of a manual gearbox and the shifting ease of an automatic transmission. The transmission also has a manual mode with steering-wheel-mounted shift paddles.
One notable feature of the latest hybrid system with AGS is the position of the MGU on the output side of the transmission assembly. As a result, power from the MGU is directly transmitted to the driveshafts to fill the torque gap during shifting and provides a smoother transition from the transmission.
CO2 emissions
Thanks to full hybrid technology, high tensile steel and other weight-saving measures in the body, S-Cross CO2 emissions are low (118g/km) with an impressive combined fuel economy of 53mpg.
ALLGRIP 4-wheel drive
Suzuki’s ALLGRIP 4-wheel drive system is available as an option on the Ultra model and incorporates four selectable drive modes – Auto, Sport, Snow and Lock – for safe, enjoyable driving on diverse surfaces.
Specification highlights
Standard equipment is comprehensive with the entry-level Motion model featuring: dual-zone auto air conditioning, heated front seats, keyless entry and start, 17″ silver alloy wheels, front and rear parking sensors, Apple CarPlay/Android Auto, rear parking camera and a “7 inch touchscreen display. Moving up to the top-spec Ultra you get a larger 9″ diplay, 17” polished alloy wheels, 360 view camera, panoramic sunroof, leather seats and the availability of ALLGRIP 4WD as an option.
A high level of safety specification comes as standard including, LED headlights and rear combination lights, dual sensor brake support (AEB), lane departure warning and prevention, traffic sign recognition, rear cross traffic alert, blind spot monitor and eCall.
Suzuki Connect
Initially available in S-Cross, Suzuki Connect enables owners to use convenient connected services via the smartphone app, including notifications about the vehicle status in retail time, remotely lock the car, view driving information and the location of their parked vehicle. Diagnostic information can be seamlessly shared with the dealership, allowing for faster and more comprehensive aftersales support.
Get the most from your car’s air conditioning in summer
August 12, 2022
Cold, hard facts to keep you cool during sunny spells
With driver’s travelling in soaring temperatures during hot weather, it is worth knowing how to ensure your vehicle’s air conditioning is operating at its most efficient. Opening the windows may help a little with fuel consumption, but for maximum comfort, you want to use the air con to lower the humidity. Follow these tips to truly mastering the chill.
1. Open the windows & doors
When you start driving, first open the windows and doors for a few minutes to let the hot air escape and cooler air enter the car. One common mistake is to turn the air con on full blast once you get in the vehicle, but all this will do initially is blast hot air through the cabin.
2. Turn off stop/start
If you have a newer car with auto stop/start, consider switching it off. While this feature helps save fuel, for many vehicles it can prevent the air conditioning condenser from running when it shuts the engine off. In extreme heat, you can notice the lack of cool air very quickly, especially if you’re stuck in slow traffic that’s barely moving or at a slow stoplight.
3. Tilt the vents
Direct the vents upwards, rather than directly at you, as this stops air from getting evenly distributed around the cabin. If your vehicle has climate control, activate the Auto setting which controls the fan speed and whether the air is recirculated in the cabin or drawn from outside for an even distribution of cool air.
4. Recirculate effectively
Most cars have a recirculation switch but many motorists are unsure when to use it. The easy answer is to use it in the summer and switch it off during winter. On hot days, if you don’t recirculate the cooler air in the cabin, then your air con system is pulling hot air from outside and trying to cool it. Not only will it reduce wear and tear on the system but it will also cut down pollutants entering your vehicle while in traffic.
Suzuki top Automotive brand for Customer Satisfaction
July 8, 2022
Suzuki has ranked as the top Automotive brand out of 27 car manufacturers measured in the latest bi-annual Institute of Customer Service UK Customer Satisfaction Index (UKCSI) published this July.
From 265 named organisations, Suzuki ranked in joint 5th position overall and has now ranked 1st in Automotive UKCSI five times since 2019. In the latest survey, Suzuki ranked 17 places above the next automotive brand of the companies measured.
The index is a barometer of customer satisfaction and asks over 10,000 consumers to rate their experiences of dealing with companies across 13 different sectors, including those in the motor industry.
As part of the survey, customers were asked questions relating to various aspects of their experience when dealing with brands including Trust, Experience, Customer Ethos, Emotional Connection and Ethics. With reference to the automotive sector of UKCSI, Suzuki ranked joint 1st for Trust as well as the brand that customers would most likely remain loyal to.
Commenting on the results, Nobuo Suyama, Managing Director of Suzuki GB PLC, said: We are very proud of our achievement to once again be in first position in the Automotive sector of UKCSI Index, particularly in the challenging times we continue to face. Consistent evolution of the Suzuki customer experience remains a core focus for us and the ongoing efforts of our staff and dealers has again really paid off.”
He added: “Without the support of our nationwide dealer network, and the hundreds of people that work tirelessly for the brand to deliver exceptional standards for our customers we could not have delivered such a fantastic result. I would like to again congratulate everyone who has played a part to attain another excellent achievement.”
What a good dealership. I strolled in off the street with some fairly unusual requests and was dealt with very efficiently and to my complete satisfaction.What is noticeable, and not at all common in car dealers, is that there is obviously a very good culture at Tracks. Everyone is very clearly working, but they're also smiling, helping each other and making sure their customers are all happy.Most dealers have that air of toxicity around them, but not Tracks. It's a nice place to be and, judging by the number of cars they're selling, it's how it should be done.
Jennifer C.
1713528266
Just had Mot done on my Swift Sport and as always the team are very friendly and efficient.
James N.
1713524039
Andrew T.
1712935338
Recently visited Tracks to have a tow bar fitted to my Suzuki Vitara. The service I received from the service personnel was very professional and knowledgeable. The work was carried out at a very high standard, the car was returned to me very clean and tidy. Superb service.
Jay C.
1710592382
Amazing customer care as always.
Jean-Pierre R.
1710003786
I found Will Braddick (and the other members of the sales team we interacted with) highly professional, friendly and just a pleasure to deal with during our search for a used Suzuki. It's great to have such an outstanding dealership in Exeter.
Dennis L.
1709818309
Efficient friendly and prompt service, with a friendly smile
Sam C.
1709287792
Tracks Suzuki is quite honestly the best dealership I have ever set foot in. I purchased a Swift SZ3 from Tracks in July 2021, after being intrigued by some of my family members, who, at one point, had *four* Suzuki’s on their driveway!Since then, I’ve honestly never looked back. I have sadly dealt with various car garages who have proven to not be overly trust worthy, or have your best interests at heart. However, thanks to Tracks, they have completely and undeniably restored my faith in car dealerships.As of February this year, 2024, I returned to Tracks to seek my next vehicle. After experiencing an amazing customer service over the last two years, Tracks was my first choice. And, of course, they did not disappoint. The service plans at Tracks are so affordable, and yet seem to have a variety of options and lengthy cover for all aspects of your vehicle. It takes the stress out of potentially paying large, one off payments. The team go above and beyond to help you with anything you need, as well as being incredibly warm, friendly, and approachable people.I would like to express my particular gratitude to Anita and Dave on the Aftersales team. They are both an absolute pleasure to work with, and can’t do enough for you should there ever be any circumstances or issues that might be tricky to work around.Lastly, a big thank you to Jack, on the Sales team, who has just sold me my beautiful SX4 S-Cross. I came to Jack with a rather picky list of criteria for my next car, and without shadow of a doubt, Jack exceeded all of my expectations. Not just the spec, or the car itself, but consideration of the price range, after care, and any requirements for an effortless handover. Jack always made himself available to me, whenever I needed to ask a question or seek his support. And everytime, he was so reassuring, kind, helpful, and generally just made this whole process nothing but genuinely enjoyable, fun, and effortless. This is by far the best way I could ever imagine buying a car.I love Tracks Suzuki. It’s the best place, and I will always be its no.1 supporter! I couldn’t imagine going anywhere else now, and I wouldn’t change that for the world either!
Linda S.
1709117668
Great customer focus, courtesy car provided for my annual service, plus valeting. All proceeded smoothly.
Chris
1709030777
Friendly helpful service as always
James W.
1708624719
Purchased my first Vitara new from Tracks exeter in 2016. Have since used them exclusively for MOTs and servicing. Cannot fault front desk personnel... Anita and David... Always very efficient, courteous and helpful. Cars always cleaned afterwards. Keep up the good work
Kate B.
1708521971
My Ignis was in for a service and this was done professionally and very well. A great team at Tracks who are always friendly. Iggy was also a lot cleaner than when we brought him in.
Ellie H.
1708433063
Just bought a Suzuki Vitara from Tracks Suzuki! What a pleasurable experience. Came up looking at one car, which wasn’t to my liking, however was quickly shown something more to my taste. After looking around at different garages, I retuned to Tracks as their customer service was perfect, they were keen to help me is every way possible and kept in contact whilst I was making my decision without being overbearing. I have collected my car today, which was to an impeccable standard, brand new MOT and service. I was shown how to use different aspects of the car and then I was given the keys and had driven away in less than an hour! Perfect service! Thank you Jack for being so patient! It’s just what I was looking for.
john B.
1708357358
Recently part exchanged my Fiat for a used Suzuki Ignis. Very pleased with the deal and with the friendly and efficient service I received from William who sorted out all the paperwork and showed me how to operate its controls and adjust the seats. The car is a pleasure to drive and very economical on fuel, I have been averaging over 60 mpg so far.
Helen C.
1708183719
As usual, car was ready for collection ahead of time. Hassle-free, excellent customer service. Thank you to everyone at Tracks Exeter.
Kevin D.
1707996295
As per usual looked after fine and everyone friendly, top place.
John C.
1707565448
I have been in twice for regular service on my 2021 Suzuki that I bought from Tracks. The expereince is as good as it gets. You have a clean comfy place to wait, everyone is pleasant and the service is done in a flash.
Steve B.
1707511801
My wife always takes her car here for a service despite being three times further than her local suzuki dealer. Very, very friendly and efficient family-owned dealership
Barbara Y.
1707390762
Polite and professional service as always, thank you.
Roger H.
1707302651
Car in for MOT, as usual, polite efficient service and very friendly atmosphere.
alan P.
1706960118
Had a service/MOT yesterday. The customer service was brilliant as always. It's a pleasure to deal with Tracks, friendly, helpful and professional. Anita and Ollie were great. Thanks again
Barbara G.
1706347540
As a mobility customer from Williton. Just like to say how we miss your team at Taunton. We had support and help from your team. Thankyou new Suzuki no support. Shame
RobRoy M.
1706250495
Always a good experience.GREAT cars too!
Veronica A.
1706021560
Everyone was very helpful thank you all and enjoyed driving borrowed car
Mark A.
1705658587
What a great customer experience these guys have delivered! I purchased a new Jimny just before Xmas and at every touch point have been easy to deal with and knowledgable about their products. Awesome…
Frank L.
1705490176
Excellent service as per usual. If only every dealership was like Tracks of Exeter.
Jacqueline H.
1703938990
Absolutely fantastic. Sales gentleman William was so patient and can’t fault the whole service.
Malcolm S.
1703097428
Tracks is an excellent company to deal with, all aspects of their service has been exceptonal
Andrew H.
1703088987
Bravo Tracks! After the despair of finding Rowes Suzuki in Plymouth closed, I went to Tracks, even if it is twice the journey. They really could not have been better, an easy swap of service plan, an excellent major service, and a repair to the front wing leaving it looking showroom new. The whole attitude was highly efficient and welcoming. Cannot recommend enough.
Judi S.
1702290385
Excellent service. Were kept fully updated as to the progress of our vehicle. The staff were friendly and the waiting facilities were most comfortable. The coffee was great!
Helen F.
1700831451
Very pleased with the service that i received from Tracks Exeter always very helpful and professional
Sue B.
1700577157
Excellent garage excellent car, purchased Sept 2022, I did review positively when bought but wanted to update now that I have had my suzuki boosterjet over a year now. I have had no problems at all with my car, the service I received was 1st class by all in Exeter. I was worried as I'd never bought a car before without seeing it, but they put my mind at rest and kept me completely updated and delivered the car to me. They are fab
Steve W
1700047265
We recently bought our second Suzuki from Tracks and just had it serviced. It is so nice to see the same staff year after year, knowing they are the best. Edit: Unusually for Suzuki, we needed a warranty repair - this is why we stay with Tracks; they performed brilliantly getting us back on the road again.
Jer C
1699977454
Great experience from start to finish. Traded my car in for a used Suzuki Jimny. The new car was very well prepared and even came with a full tank of fuel. A nice touch and well appreciated. Jack was very helpful from day one and answered any questions I had. Well done guys!
Francesca H.
1699456768
Lovely friendly, helpful and expert staff and great care of my vehicle. Thank you Tracks 👍
Helen P.
1699451525
Always friendly efficient service. Thank you.
Jimi H.
1699040534
Emma D.
1698870305
Always excellent service for myself and now 2 of my sons
Karen W.
1698474239
I have just had my Suzuki serviced by Tracks in Exeter.I cannot fault the service i have received. Rob came to pick up my car and return it, so helpful and friendly and knowledgable. David went through all that had been done, professional, friendly, helpful.Indeed whenever I have had cause to call the garage all the staff have always been consistently good.Thank you all!
Andrew R.
1698140554
As ever, a welcome greeting & smile from Anita, service done well and on time.. A very professional company..
Mandi Brooks (.
1697901252
Couldn't of purchased a car from anywhere nicer. Staff are second to none. Made everything easy, kept up to date on the process. Extremely happy with our Vehicle and wouldn't hesitate to recommend to others
wayne A.
1697842507
Edwin M.
1696774185
Closed on a Sunday
Christine E.
1696341670
Very friendly and helpful crew, and Will was lovely. I am one Very happy customer.👌
Fair honest service from helpful staff. Among the better car 'showroom' experiences we have recently experienced. We would be very happy return.
Chris S.
1694857256
First class Service on Thursday from the Service Team...would highly recommend to everyone.
Sarah W.
1692881211
Excellent customer service, friendly and knowledgeable
Phil P.
1692875891
Great service. We dropped the car off the evening before and were able to pick it up before lunchtime the next day - Service and MOT. Despite all the works going on in the showroom everyone was thoughtful and straightforward and quick. Thankyou Tracks.
Jonty R.
1689331227
yet another great service provided by TRACKS EXETER friendly and helpful, can't fault their service, thank you
Sandra A.
1687972155
Service was even better than usual, so helpful and everyone so friendly and professional.
Debbie M.
1686419160
very friendly staff easy to book appointment to have my car mot well done again regards Debbie Marchant
Jenny G.
1686391612
Service desk always helpful and cheerful. Standard of repair work very high
Philip B.
1664626431
everything went smoothly very professional and friendly plus a video of results.
Aj C.
1662855968
Absolutely 💯% service from this firm. Thank you Jack for all your help.
Albert B.
1656327418
very helpful and quick a good service thank you
Greg B.
1655822860
Took my Grand Vitara in for the replacement of 3 engine pulleys. After speaking to the parts department booking was easy and trouble free. The job was done in under 2 hours and I was on my way. My car was even valeted inside for my return. Great service! Well done Tracks Exeter.
Andrew M.
1655371382
Always a friendly welcome and everything so professional and well organised. Always a delight to go there.
Jenna M.
1654148123
Pleased with the service on my little blue! Friendly staff as always - a pleasure to deal with.
Jacqui W.
1653994839
as always excellent customer service and friendly staff. 100% recommend. ps The car is great too
Amy R.
1653171367
Just bought my Swift from Tracks and everyone I spoke to were amazing! I would definitely recommend; thank you to Jack who helped with my first query and to Jon for helping me with my chosen car. Everything was simple and done in a few days. Thank you!
Fiona B.
1652532571
Excellent customer service and aftercare. I bought my car from them 3 years ago and it goes back every year for a service and MOT. Such a friendly and helpful team. I could not be happier with the service I receive.
Jan B.
1651840497
Bought my car from them last year , excellent service , took it in yesterday for MOT and service and greeted with lovely lady , all documents ready to sign , keys to courtesy car there ready , she came out and explained few things and off I went . Returned to collect my car later , same lovely lady there and all paperwork there to collect . Thank you Tracks Exeter
Sam C.
1649966502
Sadly it’s sometimes difficult to find loyal, honest, and caring people to look after your car - however, I am so pleased that I chose Tracks Suzuki.
Whilst looking for my next car, I found it difficult narrowing down my options. With that being said, I was recommended Tracks by a family member, who was proud to have had nearly 3 Swift’s in the last 15 years! I was so glad I listened to their recommendation as Tracks couldn’t do enough to meet my requirements and I am very confident that I’d buy my next car from them too!
TracksCare is a great service/care plan for my Swift - it’s affordable, the service is great, it covers a lifetime warranty on your vehicle, and you can’t get much better than that. Free labour, discounted parts, and a complimentary coffee and valet too! (Made me feel better when I had to drop my car off first thing on an early morning!) 😉
The team are great and are always happy to help - they’re very accommodating and deal with you in a very professional and friendly approach. I would love to name a few people in particular but I wouldn’t want to be unfair to the rest of the team and therefore I think my appreciation must go towards the whole of Tracks itself, as I’m yet to come across a single person who doesn’t carry that great work ethic. I purchased my Swift from Taunton and now go to the Exeter dealership due to it being more local and both places are equally as great to work with.
Thank you Tracks!
Chris M.
1644672373
Have never gone any where else for my new cars or servicing and never will. Steve and Aaron were top notch as always and even got talked in to a service plan by Aaron 👍.
Helen W.
1644335528
Friendly fantastic service.
Christine L.
1643284194
tracks taunton very friendly staff easy to book appointment to have car fixed kept updated
Ray L.
1641936584
Outstanding service with superb attention by Jack Gardner....We now have 3 Suzukis from you and the service is brilliant....
Caroline S.
1641898015
very pleasant helpful and quick.
Sue G.
1639598228
Lovely people to deal especially Anita on Service and Jack in sales in Exeter
What a good dealership. I strolled in off the street with some fairly unusual requests and was dealt with very efficiently and to my complete satisfaction.What is noticeable, and not at all common in car dealers, is that there is obviously a very good culture at Tracks. Everyone is very clearly working, but they're also smiling, helping each other and making sure their customers are all happy.Most dealers have that air of toxicity around them, but not Tracks. It's a nice place to be and, judging by the number of cars they're selling, it's how it should be done.
Jennifer C.
1713528266
Just had Mot done on my Swift Sport and as always the team are very friendly and efficient.
James N.
1713524039
Andrew T.
1712935338
Recently visited Tracks to have a tow bar fitted to my Suzuki Vitara. The service I received from the service personnel was very professional and knowledgeable. The work was carried out at a very high standard, the car was returned to me very clean and tidy. Superb service.
Jay C.
1710592382
Amazing customer care as always.
Jean-Pierre R.
1710003786
I found Will Braddick (and the other members of the sales team we interacted with) highly professional, friendly and just a pleasure to deal with during our search for a used Suzuki. It's great to have such an outstanding dealership in Exeter.
Dennis L.
1709818309
Efficient friendly and prompt service, with a friendly smile
Sam C.
1709287792
Tracks Suzuki is quite honestly the best dealership I have ever set foot in. I purchased a Swift SZ3 from Tracks in July 2021, after being intrigued by some of my family members, who, at one point, had *four* Suzuki’s on their driveway!Since then, I’ve honestly never looked back. I have sadly dealt with various car garages who have proven to not be overly trust worthy, or have your best interests at heart. However, thanks to Tracks, they have completely and undeniably restored my faith in car dealerships.As of February this year, 2024, I returned to Tracks to seek my next vehicle. After experiencing an amazing customer service over the last two years, Tracks was my first choice. And, of course, they did not disappoint. The service plans at Tracks are so affordable, and yet seem to have a variety of options and lengthy cover for all aspects of your vehicle. It takes the stress out of potentially paying large, one off payments. The team go above and beyond to help you with anything you need, as well as being incredibly warm, friendly, and approachable people.I would like to express my particular gratitude to Anita and Dave on the Aftersales team. They are both an absolute pleasure to work with, and can’t do enough for you should there ever be any circumstances or issues that might be tricky to work around.Lastly, a big thank you to Jack, on the Sales team, who has just sold me my beautiful SX4 S-Cross. I came to Jack with a rather picky list of criteria for my next car, and without shadow of a doubt, Jack exceeded all of my expectations. Not just the spec, or the car itself, but consideration of the price range, after care, and any requirements for an effortless handover. Jack always made himself available to me, whenever I needed to ask a question or seek his support. And everytime, he was so reassuring, kind, helpful, and generally just made this whole process nothing but genuinely enjoyable, fun, and effortless. This is by far the best way I could ever imagine buying a car.I love Tracks Suzuki. It’s the best place, and I will always be its no.1 supporter! I couldn’t imagine going anywhere else now, and I wouldn’t change that for the world either!
Linda S.
1709117668
Great customer focus, courtesy car provided for my annual service, plus valeting. All proceeded smoothly.
Chris
1709030777
Friendly helpful service as always
James W.
1708624719
Purchased my first Vitara new from Tracks exeter in 2016. Have since used them exclusively for MOTs and servicing. Cannot fault front desk personnel... Anita and David... Always very efficient, courteous and helpful. Cars always cleaned afterwards. Keep up the good work
Kate B.
1708521971
My Ignis was in for a service and this was done professionally and very well. A great team at Tracks who are always friendly. Iggy was also a lot cleaner than when we brought him in.
Ellie H.
1708433063
Just bought a Suzuki Vitara from Tracks Suzuki! What a pleasurable experience. Came up looking at one car, which wasn’t to my liking, however was quickly shown something more to my taste. After looking around at different garages, I retuned to Tracks as their customer service was perfect, they were keen to help me is every way possible and kept in contact whilst I was making my decision without being overbearing. I have collected my car today, which was to an impeccable standard, brand new MOT and service. I was shown how to use different aspects of the car and then I was given the keys and had driven away in less than an hour! Perfect service! Thank you Jack for being so patient! It’s just what I was looking for.
john B.
1708357358
Recently part exchanged my Fiat for a used Suzuki Ignis. Very pleased with the deal and with the friendly and efficient service I received from William who sorted out all the paperwork and showed me how to operate its controls and adjust the seats. The car is a pleasure to drive and very economical on fuel, I have been averaging over 60 mpg so far.
Helen C.
1708183719
As usual, car was ready for collection ahead of time. Hassle-free, excellent customer service. Thank you to everyone at Tracks Exeter.
Kevin D.
1707996295
As per usual looked after fine and everyone friendly, top place.
John C.
1707565448
I have been in twice for regular service on my 2021 Suzuki that I bought from Tracks. The expereince is as good as it gets. You have a clean comfy place to wait, everyone is pleasant and the service is done in a flash.
Steve B.
1707511801
My wife always takes her car here for a service despite being three times further than her local suzuki dealer. Very, very friendly and efficient family-owned dealership
Barbara Y.
1707390762
Polite and professional service as always, thank you.
Roger H.
1707302651
Car in for MOT, as usual, polite efficient service and very friendly atmosphere.
alan P.
1706960118
Had a service/MOT yesterday. The customer service was brilliant as always. It's a pleasure to deal with Tracks, friendly, helpful and professional. Anita and Ollie were great. Thanks again
Barbara G.
1706347540
As a mobility customer from Williton. Just like to say how we miss your team at Taunton. We had support and help from your team. Thankyou new Suzuki no support. Shame
RobRoy M.
1706250495
Always a good experience.GREAT cars too!
Veronica A.
1706021560
Everyone was very helpful thank you all and enjoyed driving borrowed car
Mark A.
1705658587
What a great customer experience these guys have delivered! I purchased a new Jimny just before Xmas and at every touch point have been easy to deal with and knowledgable about their products. Awesome…
Frank L.
1705490176
Excellent service as per usual. If only every dealership was like Tracks of Exeter.
Jacqueline H.
1703938990
Absolutely fantastic. Sales gentleman William was so patient and can’t fault the whole service.
Malcolm S.
1703097428
Tracks is an excellent company to deal with, all aspects of their service has been exceptonal
Andrew H.
1703088987
Bravo Tracks! After the despair of finding Rowes Suzuki in Plymouth closed, I went to Tracks, even if it is twice the journey. They really could not have been better, an easy swap of service plan, an excellent major service, and a repair to the front wing leaving it looking showroom new. The whole attitude was highly efficient and welcoming. Cannot recommend enough.
Judi S.
1702290385
Excellent service. Were kept fully updated as to the progress of our vehicle. The staff were friendly and the waiting facilities were most comfortable. The coffee was great!
Helen F.
1700831451
Very pleased with the service that i received from Tracks Exeter always very helpful and professional
Sue B.
1700577157
Excellent garage excellent car, purchased Sept 2022, I did review positively when bought but wanted to update now that I have had my suzuki boosterjet over a year now. I have had no problems at all with my car, the service I received was 1st class by all in Exeter. I was worried as I'd never bought a car before without seeing it, but they put my mind at rest and kept me completely updated and delivered the car to me. They are fab
Steve W
1700047265
We recently bought our second Suzuki from Tracks and just had it serviced. It is so nice to see the same staff year after year, knowing they are the best. Edit: Unusually for Suzuki, we needed a warranty repair - this is why we stay with Tracks; they performed brilliantly getting us back on the road again.
Jer C
1699977454
Great experience from start to finish. Traded my car in for a used Suzuki Jimny. The new car was very well prepared and even came with a full tank of fuel. A nice touch and well appreciated. Jack was very helpful from day one and answered any questions I had. Well done guys!
Francesca H.
1699456768
Lovely friendly, helpful and expert staff and great care of my vehicle. Thank you Tracks 👍
Helen P.
1699451525
Always friendly efficient service. Thank you.
Jimi H.
1699040534
Emma D.
1698870305
Always excellent service for myself and now 2 of my sons
Karen W.
1698474239
I have just had my Suzuki serviced by Tracks in Exeter.I cannot fault the service i have received. Rob came to pick up my car and return it, so helpful and friendly and knowledgable. David went through all that had been done, professional, friendly, helpful.Indeed whenever I have had cause to call the garage all the staff have always been consistently good.Thank you all!
Andrew R.
1698140554
As ever, a welcome greeting & smile from Anita, service done well and on time.. A very professional company..
Mandi Brooks (.
1697901252
Couldn't of purchased a car from anywhere nicer. Staff are second to none. Made everything easy, kept up to date on the process. Extremely happy with our Vehicle and wouldn't hesitate to recommend to others
wayne A.
1697842507
Edwin M.
1696774185
Closed on a Sunday
Christine E.
1696341670
Very friendly and helpful crew, and Will was lovely. I am one Very happy customer.👌
Fair honest service from helpful staff. Among the better car 'showroom' experiences we have recently experienced. We would be very happy return.
Chris S.
1694857256
First class Service on Thursday from the Service Team...would highly recommend to everyone.
Sarah W.
1692881211
Excellent customer service, friendly and knowledgeable
Phil P.
1692875891
Great service. We dropped the car off the evening before and were able to pick it up before lunchtime the next day - Service and MOT. Despite all the works going on in the showroom everyone was thoughtful and straightforward and quick. Thankyou Tracks.
Jonty R.
1689331227
yet another great service provided by TRACKS EXETER friendly and helpful, can't fault their service, thank you
Sandra A.
1687972155
Service was even better than usual, so helpful and everyone so friendly and professional.
Debbie M.
1686419160
very friendly staff easy to book appointment to have my car mot well done again regards Debbie Marchant
Jenny G.
1686391612
Service desk always helpful and cheerful. Standard of repair work very high
Philip B.
1664626431
everything went smoothly very professional and friendly plus a video of results.
Aj C.
1662855968
Absolutely 💯% service from this firm. Thank you Jack for all your help.
Albert B.
1656327418
very helpful and quick a good service thank you
Greg B.
1655822860
Took my Grand Vitara in for the replacement of 3 engine pulleys. After speaking to the parts department booking was easy and trouble free. The job was done in under 2 hours and I was on my way. My car was even valeted inside for my return. Great service! Well done Tracks Exeter.
Andrew M.
1655371382
Always a friendly welcome and everything so professional and well organised. Always a delight to go there.
Jenna M.
1654148123
Pleased with the service on my little blue! Friendly staff as always - a pleasure to deal with.
Jacqui W.
1653994839
as always excellent customer service and friendly staff. 100% recommend. ps The car is great too
Amy R.
1653171367
Just bought my Swift from Tracks and everyone I spoke to were amazing! I would definitely recommend; thank you to Jack who helped with my first query and to Jon for helping me with my chosen car. Everything was simple and done in a few days. Thank you!
Fiona B.
1652532571
Excellent customer service and aftercare. I bought my car from them 3 years ago and it goes back every year for a service and MOT. Such a friendly and helpful team. I could not be happier with the service I receive.
Jan B.
1651840497
Bought my car from them last year , excellent service , took it in yesterday for MOT and service and greeted with lovely lady , all documents ready to sign , keys to courtesy car there ready , she came out and explained few things and off I went . Returned to collect my car later , same lovely lady there and all paperwork there to collect . Thank you Tracks Exeter
Sam C.
1649966502
Sadly it’s sometimes difficult to find loyal, honest, and caring people to look after your car - however, I am so pleased that I chose Tracks Suzuki.
Whilst looking for my next car, I found it difficult narrowing down my options. With that being said, I was recommended Tracks by a family member, who was proud to have had nearly 3 Swift’s in the last 15 years! I was so glad I listened to their recommendation as Tracks couldn’t do enough to meet my requirements and I am very confident that I’d buy my next car from them too!
TracksCare is a great service/care plan for my Swift - it’s affordable, the service is great, it covers a lifetime warranty on your vehicle, and you can’t get much better than that. Free labour, discounted parts, and a complimentary coffee and valet too! (Made me feel better when I had to drop my car off first thing on an early morning!) 😉
The team are great and are always happy to help - they’re very accommodating and deal with you in a very professional and friendly approach. I would love to name a few people in particular but I wouldn’t want to be unfair to the rest of the team and therefore I think my appreciation must go towards the whole of Tracks itself, as I’m yet to come across a single person who doesn’t carry that great work ethic. I purchased my Swift from Taunton and now go to the Exeter dealership due to it being more local and both places are equally as great to work with.
Thank you Tracks!
Chris M.
1644672373
Have never gone any where else for my new cars or servicing and never will. Steve and Aaron were top notch as always and even got talked in to a service plan by Aaron 👍.
Helen W.
1644335528
Friendly fantastic service.
Christine L.
1643284194
tracks taunton very friendly staff easy to book appointment to have car fixed kept updated
Ray L.
1641936584
Outstanding service with superb attention by Jack Gardner....We now have 3 Suzukis from you and the service is brilliant....
Caroline S.
1641898015
very pleasant helpful and quick.
Sue G.
1639598228
Lovely people to deal especially Anita on Service and Jack in sales in Exeter
