Suzuki GB PLC
Suzuki Launches 10-Year Service Activated Warranty
April 19, 2025
We are thrilled to announce a major upgrade to our customer care offering — the launch of an extended Suzuki 10-Year Service Activated Warranty. This enhanced program, building on the previous 7-year version introduced in Spring 2023, continues to be available completely free of charge to our customers.
Coinciding with the upcoming release of the brand’s first all-electric model, the eVitara, arriving this autumn, Suzuki are also introducing a market-leading 10-year EV battery warranty. This generous coverage extends two years beyond what most competitors offer and exceeds current industry regulations by a full two years — offering even greater peace of mind for new EV buyers.
How Service Activated Warranty Works
Starting May 1, the new Service Activated Warranty becomes available to customers. Once a vehicle reaches the end of its original manufacturer warranty (3 years or 60,000 miles), owners simply need to have their car serviced at an authorised Suzuki dealership to activate the additional coverage. The warranty then continues until the next scheduled service and can be renewed again — every time — up to a maximum of 10 years or 100,000 miles, whichever comes first.
This coverage includes major components and is also fully transferable if the car is sold between services — again, at no extra cost. Even vehicles bought privately or with a gap in dealer servicing may qualify, making it one of the most flexible programs on the market.
A Commitment to Reliability and Customer Care
This move reinforces Suzuki’s longstanding reputation for reliability and customer satisfaction. Denis Houston, Director of Aftersales at Suzuki GB PLC, stated: “At Suzuki, customer experience and retention are paramount. The extension of our Service Activated Warranty ensures customers continue to receive expert care, genuine parts, and high service standards through our dealer network. We’re proud to offer this warranty free of charge in both the UK and Ireland — it’s a strong message of our commitment.”
Suzuki’s focus on customer service has not gone unnoticed. The brand recently received recognition for its Customer Feedback Strategy at the UK Customer Satisfaction Awards (UKCSI) and previously won the Trusted Quality Provider award. In fact, Suzuki has been named the No.1 automotive brand in the UKCSI eight times since 2019 — a testament to the brand’s consistent dedication to quality and trust.
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2025 Vitara Hybrid: Facelift, Upgraded Tech and Efficiency Drive Appeal
November 8, 2024
The Vitara hybrid remains a popular model in the range and Suzuki is very pleased to announce some significant revisions for 2025 with redefined SUV styling, an even higher level of standard equipment and technology as well as further improved hybrid efficiency.
Refined SUV Styling
One of the most noticeable updates for the 2025 Vitara is its refreshed exterior design. The front of the car gets a completely reworked grille and bumper, giving it a more modern, dynamic look. The rear also benefits from a new upper spoiler and rear window side spoilers, adding a touch of sportiness. In addition, the Vitara now rides on newly designed 17-inch alloy wheels, further elevating its presence on the road. Two new metallic colour options are available: Sphere Blue Pearl dual-tone and Titan Dark Grey single-tone, offering customers more ways to personalise their vehicles.
Enhanced Safety Features
Safety continues to be a priority for Suzuki, and the 2025 Vitara reflects this with a higher level of technology and features as standard. Both the Motion and Ultra grades now come equipped with advanced driver-assist technologies:
- Lane Keep Assist
- Intelligent Speed Control
- Driver Monitoring System
- eCall for emergency assistance
One of the most significant upgrades is to the Dual Sensor Brake Support, which has been enhanced to use a combination of millimetre-wave radar and a monocular camera. This new system improves collision mitigation, offering better night-time performance, enhanced visibility at intersections, and more accurate detection of pedestrians, cyclists, motorcyclists, and other vehicles.
Standard Tech Upgrades
Inside, the 2025 Vitara offers a more connected and comfortable experience with an upgraded suite of standard features. Both Motion and Ultra grades now include a 9-inch touchscreen infotainment system, along with wireless smartphone integration for Apple CarPlay and Android Auto along with:
- Keyless entry and start
- High Beam Assist
- Auto-dimming rear-view mirror
- Rear parking sensors
- Suzuki Connect with a three-year free subscription
Ultra Grade: Even More Features
For those who want a little more luxury and convenience, the Ultra grade steps up the specification even further to include:
- New 17-inch polished alloy wheels
- Panoramic sliding sunroof
- Premium suede and leather seats
- Front and rear parking sensors
- Electric folding door mirrors with built-in indicators
- Overhead storage console for extra convenience
Improved Hybrid Efficiency
Suzuki has also focused on making the Vitara even more efficient for 2025, with improved fuel economy and lower CO2 emissions. For the manual transmission models with 2-wheel drive (2WD), the 1.4-litre mild-hybrid engine offers a 9% improvement in fuel consumption, now achieving an impressive 53.2 mpg (WLTP combined). Full hybrid models with 2WD and AGS (Automated Gear Shift) transmission see a 6% improvement, reaching 56.4 mpg. The CO2 emissions have also been reduced, with the 1.5-litre full hybrid Motion model now emitting just 113g/km, down from 119g/km in the previous model.
Powertrain Options: Mild Hybrid & Full Hybrid
As before, the 2025 Vitara continues to offer hybrid power as standard, with a choice of two powertrains:
- 1.4-litre Boosterjet turbocharged petrol engine with 48V mild hybrid for those who prefer a manual transmission, or:
- 1.5-litre full hybrid version with AGS transmission, offering the convenience of automatic transmission.
Both versions can be paired with either 2WD or 4WD, offering flexibility to meet different driving needs and makes the Vitara one of the few compact SUVs to offer both manual and automatic hybrid drivetrain options, with the choice of four-wheel drive as well.
With the 2025 updates, the Vitara continues to deliver a blend of modern style, advanced safety features, and eco-friendly hybrid technology. Whether you’re looking for a practical daily driver, a family-friendly SUV, or a vehicle with cutting-edge tech and improved efficiency, the new Vitara checks all the boxes. The introduction of the Motion and Ultra grades further enhances its appeal, offering more customisation options and added luxury. With better fuel economy, lower emissions, and an even higher level of standard equipment, the 2025 Vitara looks set to remain a strong contender in the competitive small SUV market.
New Vitara Offers
Discover our latest offers on the 2025 Vitara hybrid.
Vitara Range
Explore the 2025 Vitara hybrid range.
A strong score for Suzuki in latest What Car? Reliability Survey
September 26, 2024
Suzuki has once again earned a strong ranking in the 2024 What Car? Reliability Survey, released today, achieving a notable brand score of 97.75%, just 0.6% behind the top contender. This well-regarded annual survey gathers feedback from owners of vehicles up to five years old, with nearly 30,000 readers from What Car? participating across 31 different manufacturers.
In addition to this recognition, two Suzuki models have secured top positions among the ten most reliable vehicles in their categories. The Vitara (2015-present) shone in the small SUV segment, scoring 97.7%, while the Swift followed closely with a score of 95.7%.
Claire Evans, consumer editor at What Car?, remarked, “Suzuki is consistently in the top five brands for reliability with owners. No wonder, then, that half of the Swift and Vitara owners responding to our survey told us that dependability was one of the things they liked most about their cars.”
Suzuki owners also benefit from extended peace of mind beyond the typical five-year ownership period, thanks to a complimentary warranty of up to seven years. This warranty becomes effective once the initial three-year/60,000-mile manufacturer warranty expires and is contingent on the vehicle receiving its annual service at a Suzuki dealership.
The warranty remains valid until the next qualifying service and can be renewed for a maximum of seven years or 100,000 miles. It covers major components, and if a customer sells their car during the warranty period, it can be easily transferred to the new owner at no additional cost.
Furthermore, Suzuki offers hybrid technology as standard across its entire range, and What Car? noted that hybrid and plug-in hybrid models from all 31 brands are the least likely to encounter issues, with a failure rate of just 19%, despite their more complex engine and electric motor configurations.
Suzuki Offers
Discover our latest offers on the new Suzuki range.
Suzuki Range
Explore the new hybrid Suzuki range.
Swift awarded Best Affordable Hybrid by Best Cars of the Year
August 15, 2024
Just three months after its launch, the new hybrid Swift has earned the title of Best Affordable Hybrid 2024-2025 from Best Cars of The Year, a recognition Suzuki is proud to announce. The judging panel named the new Swift the clear winner in its category due to its standard hybrid technology across the range, impressive fuel efficiency of 64.2 mpg, and most notably, its affordability, with a price well below £20,000.
Mike Rutherford of Best Cars of The Year praised Suzuki, saying: “Suzuki has to be applauded for making every model available as a hybrid – at a time when consumers are increasingly attracted to this affordable, highly flexible petrol-electric tech. Throw impressive Japanese build quality, a great dealer network and a sub-£20,000 starting price into the mix and it’s no wonder the little Swift appealed to our judges. It’s a car for the real-world.”
With over 3,700 customer orders already placed, the new Swift’s popularity highlights Suzuki’s success in offering vehicles that combine low ownership costs, essential technology, and standard hybrid features. For those needing additional traction in winter or rural areas, the Swift is also available with an optional CVT gearbox and ALLGRIP Auto 4-wheel drive technology. The new Swift will be showcased alongside other category winners and the overall Best Car of The Year at the British Motor Show, held at the Farnborough International Exhibition and Conference Centre from Thursday, August 15th, to Sunday, August 18th.
Strong Residual Values:
When buying a new car, considering its future value is crucial, and the new Swift Motion with CVT is projected to hold a strong residual value of 52%, according to industry experts CAP HPI. This translates to a retained value of £10,200 after four years and 40,000 miles (CAP Forecast May 2024). The manual transmission version of the Swift Motion follows closely with a 49% retention rate, or £8,975 over the same period.
Suzuki customers benefit from low ownership costs, further enhanced by an extended warranty of up to seven years. This complimentary warranty kicks in after the standard three-year manufacturer warranty ends, provided the vehicle undergoes its next scheduled service at a Suzuki dealership. The warranty is renewed with each qualifying service, lasting up to seven years or 100,000 miles—whichever comes first.
Suzuki Swift Offers
Discover our latest offers on the new Swift hybrid.
Suzuki Swift Range
Explore the new mild hybrid Swift range.
Car Buying Advice – Suzuki streamlines range to comply with ZEV mandate
July 4, 2024
Suzuki GB has announced it will discontinue four models from its new car range as it prepares to launch new electric vehicles (EVs) next year to comply with the government’s zero-emission vehicle (ZEV) mandate.
That means the end of the road for popular models, including Ignis, Swift Sport, Swace and Jimny LCV – all of which are no longer available for factory order with only a limited number of cars remaining.
The all-new Swift will continue of course, along with Suzuki’s hybrid SUV range – S-Cross, Vitara and Across plug-in hybrid.
“Why is Suzuki stopping these models? The ban on new internal combustion vehicles (ICE) isn’t until 2035?”
The Conservative government announced in 2023 that it would delay the ban on the sale of new ICE vehicles from 2030 to 2035, a measure the newly incumbent Labour government seeks to overturn.
More than anything, this decision has confused motorists, with many unaware the ZEV mandate requires all UK car manufacturers to meet new EV sales targets, starting with 22% in 2024 and rising incrementally over the next 11 years.
Annual ZEV mandate targets to 2035:
“But Suzuki doesn’t have an EV yet… How can they achieve 22% this year?”
In short, they won’t. Manufacturers who don’t meet the quotas face a fine of £15,000 for every non-EV sold outside of the allowance.
The government has rubber-stamped flexibility measures though, allowing brands to bank credits to use in future years or buy and sell them with other manufacturers who have exceeded or missed their annual EV targets.
In 2024, manufacturers can borrow up to 75% of their annual target, dropping to 25% in 2026, with the idea to help brands with low EV volumes, like Suzuki, during the early stages of the scheme.
“What does the ZEV mandate mean for new Suzuki buyers?”
If you’re considering buying a new Ignis, Swift Sport, Swace or Jimny LCV, you better be quick – some models like Ignis automatic have already sold out.
As the brand enters an era where it must carefully balance hybrid and EV sales ratios, other ICE models will soon become less available and more expensive, as the focus shifts to achieving EV targets over sales targets.
Suzuki plans to release its first fully electric car, based on the eVX concept, in the second half of 2025, with four more EVs added to the range by 2030.
If you have any questions about model availability or the ZEV mandate, please message our team or visit our showroom at Tracks Suzuki Exeter on Alphin Brook Road, Marsh Barton, Exeter EX2 8QF.
