Tag Archive: suzuki

Suzuki tops What Car? 2023 reliability survey

June 22, 2023

Suzuki has topped the 2023 What Car? Reliability Survey following feedback from 25,000 readers who reported on their ownership of cars aged between six and 20 years.

Owners were asked if their vehicle had suffered any faults in the past two years, how long the repairs took and how much they cost, with the overall score expressed as a percentage.

Of the 30 brands and 400 models measured, Suzuki achieved the highest brand rating, at 94.7%, bolstered by the Vitara (2015-present) which scored 99.3% and ranked the second most reliable car in the small SUV category with only six per cent of owners reporting any faults with their cars. Most importantly, all cars could still be driven and were repaired on the same day.

The Swift (2010-2017) followed close behind at 98.1% with What Car? consumer editor Claire Evans commented: “It’s got a lot going for it, including great driving manners, a reasonable amount of space and a high rating for safety. Like other Suzuki models, it’s also bullet proof, even as it ages. Only six per cent of the Swifts in our survey developed a fault, and the battery was the only component affected. All cars could still be driven, half were fixed in less than a day, and no repair bills exceeded £100”. 

Japanese brands occupied six of the top 10 most reliable brand positions, while at the other end of the scale, Citroën and Land Rover received the lowest scores, of 60.3% and 61.3% respectively.

Top 10 most reliable brands

Top 10 most unreliable brands

Ready, Set, VITARA… GO! Suzuki launches limited edition model

June 12, 2023

We’re pleased to introduce the new limited edition model in the Suzuki range –  Vitara Go!

Now available from just  £20,499  plus  2 Years Free Servicing, Vitara Go features Suzuki’s powerful and efficient 1.4 Boosterjet Mild Hybrid engine and comes packed with a high level of standard equipment including:

  • LED headlights 
  • Wireless Apple CarPlay 
  • Dual Sensor Brake Support 
  • Traffic Sign Recognition 
  • Adaptive Cruise Control


If you’re looking for something that shouts style, then look no further than the limited edition Vitara Go! It’s got the great looks, stunning design and comfortable drive you expect from a Vitara but with its own distinct style featuring all-black:

  • Front grille
  • Daytime running light trims 
  • Roof rails 
  • Exterior & interior door handles 
  • Interior door panel trims 
  • A/C vent trims 


Our availability of Vitara Go is strictly limited to the following four body colours:  Superior White (no charge) or Atlantis Turquoise, Galactic Grey, Cosmic Black metallic (£535).


PCP Representative Example

Cash Price£20,499
Monthly Payments£299
Customer Deposit£1,666
Optional Final Payment£8,882
Total Amount of Credit£18,833
Total Amount Payable£24,884
Purchase Fee£10
Representative APR7.9%
Duration of Agreement49 months
Interest Rate (Fixed)7.61%

Terms & Conditions
Vitara Go from £20,499 in Superior White including £2,750 customer saving. Metallic paint options additional  £535. 2 years free servicing available when ordered by 30th June 2023, excluding personal and business contract hire. Qualifying purchases entitled to 2x routine manufacturer services at Tracks of Exeter Ltd. Services must be conducted at recommended service intervals (expires latest 2 years after registration). Not transferable to subsequent owners/vehicles. Full servicing terms and conditions available here: https://cars.suzuki.co.uk/terms-conditions/2-years-free-servicing/ Suzuki Finance Personal Contract Purchase (PCP) representative example: Suzuki Vitara 1.4 Boosterjet Mild Hybrid Go. Cash price £20,499. Monthly payments £299. Customer deposit £1,666. Final payment £8,882. Total amount of credit £18,833. Total amount payable £24,884. Purchase fee £10. Representative APR 7.9%. Duration of agreement 49 months. Interest fee 7.61%. *Included in the final payment in representative example. 8,000 miles per annum. With Suzuki PCP you have the option at the end of the agreement to: 1. Return the vehicle and not pay the optional Final Repayment. If the vehicle has exceeded the maximum agreed mileage a charge per excess mile will apply. (0 – 4999 miles: 7.0 pence per mile or 5000 miles or over: 14.0 pence per mile). If the vehicle is in good condition (fair wear and tear excepted) and has not exceeded the maximum agreed mileage you will have nothing further to pay. 2. Pay the optional Final Repayment to own the vehicle or 3. Part exchange the vehicle subject to settlement of your existing credit agreement; new credit agreements are subject to status. Offer valid 9th June until 30th June 2023 subject to availability.

Suzuki Vitara Offers

Discover our latest offers across the new Vitara range.

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Suzuki Vitara Range

Browse the new Vitara hybrid range.

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2023 Suzuki Swace gains power and tech upgrades

February 21, 2023

Suzuki has unveiled its  2023 model update Swace, a stylish and versatile mid-sized estate  offering drivers excellent efficiency, space and versatility combined with dynamic styling.

Significant changes to the engine and hybrid system bring improved performance and driveability with the combined power output increasing 15% from 122hp to 140hp and acceleration time reduced by 1.7s to 9.4s.

For 2023, standard specification is even higher – the new Motion grade includes 8″ touchscreen system featuring wireless Apple CarPlay, wired Android Auto and rear parking camera, heated front seats and heated steering wheel, type C USB port, dynamic radar cruise control, emergency driving stop system, seven airbags, LED rear lamps plus dual-zone automatic air conditioning.

The new Ultra grade adds updated Bi-LED projector headlights, smart door locking, interior ambient light, safe exit assist, front and rear parking sensors, blind spot monitor, rear cross traffic alert and wireless smartphone charging.

The Swace is available in seven different colours – Super White, Precious Silver, Black Mica, Dark Blue Mica, Phantom Brown Metallic, Oxide Bronze Metallic and new Platinum White Pearlescent.

Pricing starts at £28,999 for Motion grade and £30,799 for Ultra.

Suzuki Swace Offers

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Suzuki Swace Range

Browse the new Suzuki Swace full hybrid range.

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Suzuki ranked top automotive brand for UKCSI for SIXTH time!

January 27, 2023
  • Institute of Customer Service’s barometer of satisfaction for January 2023 lists Suzuki once again as the top Automotive brand overall of 27 car manufacturers measured.
  • Suzuki has now ranked 1st in Automotive UKCSI (published twice a year) six times since January 2019.
  • Suzuki ranked joint 8th position overall of over 260 named organisations.

Suzuki GB PLC has once again ranked high in the latest bi-annual Institute of Customer Service’s UK Customer Satisfaction Index (UKCSI) published this week. Suzuki is in first position in the Automotive sector and in joint eighth position across all measured sectors from over 260 organizations, climbing from 17th overall in the January 2022 UKCSI.

The index is a barometer of customer satisfaction measuring sentiment across the country and asks over 10,000 consumers to rate their experiences of dealing with companies across 13 sectors, including those in the motor industry. 45,000 consumer responses were received in the latest UKCSI across all industries with 3,000 of those from the Automotive sector.

Organizations including First Direct, John Lewis, UK Power Networks, Tesco Mobile, M&S (food) and Suzuki topped the table for customer satisfaction in the latest UKCSI. The Automotive industry sector average score was 80.1 points measured across 27 brands and with a score of 84.6, Suzuki scored significantly above this.

Well worthy of note is that Suzuki was also 26 places ahead of the next Automotive brand from the full list of companies measured, even further ahead than in the previous UKCSI rankings in July 2022.

Customers are asked questions relating to five dimensions of customer satisfaction including Experience, Customer Ethos, Emotional Connection (including Trust) and Ethics. With reference to the Automotive specific sector of UKCSI, Suzuki ranked joint 1st for the Emotional Connection dimension with a score of 84.4.

Jo Causon, CEO of The Institute of Customer Service, said: “Congratulations to Suzuki on a strong showing in the UKCSI. The index shows that across the country some customers looking to constrain their spending due to the cost-of-living crisis.

The consumer landscape remains volatile with an uncertain economic environment for business. The challenge for all organizations – including those in the automotive sector – is to perform consistently well across the five dimensions of customer satisfaction – from emotional connection to business ethics and customer ethos. This helps maintain high satisfaction levels, which in turn helps improve organizational performance.” The Net Promoter Score (NPS) element of UKCSI once again ranks Suzuki the highest with a score of 50.0 against an Automotive sector average of 33.0 and a lower all-sector average of 25.6.  NPS, in summary, is a calculation of the ratio of respondents that would likely recommend a brand to others.

Commenting on the results, Nobuo Suyama, Managing Director of Suzuki GB PLC, said: “We are immensely proud of our achievement to once again be in first position in the Automotive sector of UKCSI, particularly in the challenging times we continue to face. Consistent evolution of the Suzuki customer experience remains a core focus for us and the ongoing efforts of our staff and dealers has again really paid off.”

He added: “Without the support of our nationwide dealer network, and the hundreds of people that work tirelessly for the brand to deliver exceptional standards for our customers we could not have delivered such a fantastic result. I would like to again congratulate everyone who has played a part to attain yet another excellent achievement in Customer Satisfaction”.

Sales & Aftersales teams win Suzuki Trust Award

January 27, 2023

“The trusted car brand for those who are proud to be different.”

That’s Suzuki GB PLC brand vision, so we’re chuffed to receive their Trust Award for high performance in this category for both sales and aftersales in 2022.

A HUGE thank you to all our Suzuki customers for their great feedback and scoring us so highly – we couldn’t do it without you!