Tag Archive: suzuki

2023 Suzuki Swace gains power and tech upgrades

February 21, 2023

Suzuki has unveiled its  2023 model update Swace, a stylish and versatile mid-sized estate  offering drivers excellent efficiency, space and versatility combined with dynamic styling.

Significant changes to the engine and hybrid system bring improved performance and driveability with the combined power output increasing 15% from 122hp to 140hp and acceleration time reduced by 1.7s to 9.4s.

For 2023, standard specification is even higher – the new Motion grade includes 8″ touchscreen system featuring wireless Apple CarPlay, wired Android Auto and rear parking camera, heated front seats and heated steering wheel, type C USB port, dynamic radar cruise control, emergency driving stop system, seven airbags, LED rear lamps plus dual-zone automatic air conditioning.

The new Ultra grade adds updated Bi-LED projector headlights, smart door locking, interior ambient light, safe exit assist, front and rear parking sensors, blind spot monitor, rear cross traffic alert and wireless smartphone charging.

The Swace is available in seven different colours – Super White, Precious Silver, Black Mica, Dark Blue Mica, Phantom Brown Metallic, Oxide Bronze Metallic and new Platinum White Pearlescent.

Pricing starts at £28,999 for Motion grade and £30,799 for Ultra.

Suzuki Swace Offers

Discover our latest offers across the new Suzuki Swace range.

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Suzuki Swace Range

Browse the new Suzuki Swace full hybrid range.

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Suzuki ranked top automotive brand for UKCSI for SIXTH time!

January 27, 2023
  • Institute of Customer Service’s barometer of satisfaction for January 2023 lists Suzuki once again as the top Automotive brand overall of 27 car manufacturers measured.
  • Suzuki has now ranked 1st in Automotive UKCSI (published twice a year) six times since January 2019.
  • Suzuki ranked joint 8th position overall of over 260 named organisations.

Suzuki GB PLC has once again ranked high in the latest bi-annual Institute of Customer Service’s UK Customer Satisfaction Index (UKCSI) published this week. Suzuki is in first position in the Automotive sector and in joint eighth position across all measured sectors from over 260 organizations, climbing from 17th overall in the January 2022 UKCSI.

The index is a barometer of customer satisfaction measuring sentiment across the country and asks over 10,000 consumers to rate their experiences of dealing with companies across 13 sectors, including those in the motor industry. 45,000 consumer responses were received in the latest UKCSI across all industries with 3,000 of those from the Automotive sector.

Organizations including First Direct, John Lewis, UK Power Networks, Tesco Mobile, M&S (food) and Suzuki topped the table for customer satisfaction in the latest UKCSI. The Automotive industry sector average score was 80.1 points measured across 27 brands and with a score of 84.6, Suzuki scored significantly above this.

Well worthy of note is that Suzuki was also 26 places ahead of the next Automotive brand from the full list of companies measured, even further ahead than in the previous UKCSI rankings in July 2022.

Customers are asked questions relating to five dimensions of customer satisfaction including Experience, Customer Ethos, Emotional Connection (including Trust) and Ethics. With reference to the Automotive specific sector of UKCSI, Suzuki ranked joint 1st for the Emotional Connection dimension with a score of 84.4.

Jo Causon, CEO of The Institute of Customer Service, said: “Congratulations to Suzuki on a strong showing in the UKCSI. The index shows that across the country some customers looking to constrain their spending due to the cost-of-living crisis.

The consumer landscape remains volatile with an uncertain economic environment for business. The challenge for all organizations – including those in the automotive sector – is to perform consistently well across the five dimensions of customer satisfaction – from emotional connection to business ethics and customer ethos. This helps maintain high satisfaction levels, which in turn helps improve organizational performance.” The Net Promoter Score (NPS) element of UKCSI once again ranks Suzuki the highest with a score of 50.0 against an Automotive sector average of 33.0 and a lower all-sector average of 25.6.  NPS, in summary, is a calculation of the ratio of respondents that would likely recommend a brand to others.

Commenting on the results, Nobuo Suyama, Managing Director of Suzuki GB PLC, said: “We are immensely proud of our achievement to once again be in first position in the Automotive sector of UKCSI, particularly in the challenging times we continue to face. Consistent evolution of the Suzuki customer experience remains a core focus for us and the ongoing efforts of our staff and dealers has again really paid off.”

He added: “Without the support of our nationwide dealer network, and the hundreds of people that work tirelessly for the brand to deliver exceptional standards for our customers we could not have delivered such a fantastic result. I would like to again congratulate everyone who has played a part to attain yet another excellent achievement in Customer Satisfaction”.

Sales & Aftersales teams win Suzuki Trust Award

January 27, 2023

“The trusted car brand for those who are proud to be different.”

That’s Suzuki GB PLC brand vision, so we’re chuffed to receive their Trust Award for high performance in this category for both sales and aftersales in 2022.

A HUGE thank you to all our Suzuki customers for their great feedback and scoring us so highly – we couldn’t do it without you!

Suzuki unveils EV concept model eVX

January 11, 2023

Suzuki’s first global all-electric concept SUV, the eVX premiered at the Auto Expo 2023 in Delhi, India. Scheduled to be introduced in 2025, the eVX is a BEV model that combines Suzuki’s strong 4×4 DNA with the advanced features of the latest BEVs.

The exterior is designed to be instantly recognisable as a Suzuki SUV and aims to carry forward the brand’s 4×4 legacy into the new electric era. The eVX boasts a range of 341 miles (550km) with a 60kWh battery capacity.

During a press briefing at Auto Expo 2023, President Suzuki said, “I am delighted to unveil the eVX, our first global strategic EV. At the Suzuki Group, addressing global warming is a priority. We are promoting a range of global measures to reduce greenhouse gas emissions. Suzuki will continue providing valuable products to our customers around the world by optimizing them for the way different people live and drive.”

Specifications
Overall Length 4,300mm x Width 1,800mm x Height 1,600mm
Battery capacity: 60kWh
Range: 550km (measured in modified Indian driving cycle (MIDC))

Suzuki ranked second most reliable manufacturer by Honest John

December 30, 2022

The Honest John Satisfaction Index 2022 has ranked Suzuki as the second most reliable manufacturer out of 29 car brands, based on the feedback of more than 6,000 motorists.

Owners were asked to rate their cars in various key areas, with drivers scoring them for reliability, comfort, fuel efficiency, practicality and performance, as well as build quality, ease of use, safety and repair costs. The standout performer for Suzuki in this year’s index was the Swift model, with drivers giving high scores for build quality and reliability, while the Vitara was also praised as a dependable SUV.

“Suzuki has earned one of its strongest ever results in the Honest John Satisfaction Index, with owners giving the Japanese car brand exceptionally high ratings for build quality and reliability,” said Dan Powell, Senior Editor at Honest John. “Suzuki secured an average of 9.75 out of 10 for reliability, which is the second highest score in this year’s Index. Suzuki is clearly committed to producing high quality and dependable cars that its owners can trust.”

Suzuki was also rated top automotive brand in the Honest John UK Customer Satisfaction Index earlier in the summer, which really emphasises how customers feel about Suzuki as a brand.