Covid-19 Business Update
Last updated: Wednesday 6th January 2021
We’re pleased to confirm that our dealerships are open and we’ve introduced a number of safety measures and new buying options to make our business a safe place to shop.
- Service, MOT & repair still open
- Click & Collect or Home Delivery still operational for new & used cars
- Digital Sales Team & live chat available 24/7
Whether you’re visiting us for vehicle aftersales or to purchase your next car, we want to reassure you that you can do so with confidence in knowing that the safety of our customers and our team is of utmost importance. Below is a summary of the safety measures we’ve put in place and please watch our video to find out more.
- Pre-booked appointments only
Since the first lockdown, we’ve operated by appointment only in an effort to limit the number of showroom visitors at one time. If you’re planning to visit our dealerships for sales or servicing, please book an appointment first.
- Sanitiser stations
Complimentary personal protective equipment (PPE) is available upon entry, including hand sanitiser, disposable facemasks and latex gloves.
- One-way systems
Simple changes have been made to our showroom layouts with clearly marked out floor signs reinforcing social distancing rules to keep customers separate.
- Protective screens
On sales desks and service reception we’ve installed clear perspex screens.
- Staff PPE
All customer-facing staff will be wearing face coverings while helping customers.
Our service teams are fully committed to keeping our customers and their cars safe and are now taking extra measures to follow government guidelines on social distancing.
- Staggered appointments
To reduce the number of visitors at one time we are staggering workshop bookings.
- Staff PPE
Our service team will be wearing face coverings while our technicians will be wearing clean gloves when working on customer vehicles.
- Drop & go
At service reception, we have key trays to allow contactless key drop-off and so we can sanitise your car keys before and after use.
- Video vehicle health check
Your vehicle health check will be sent via email or SMS, including an inspection video, a cost estimate, and the facility to authorise the work remotely.
- Waiting areas
Service visitors can still wait in our showrooms while work is carried out on their vehicles, although the number of seats available has been reduced and the waiting areas spaced out.
- Courtesy cars
If you’re unable to wait, our courtesy vehicles are cleaned and sanitised before and after use.
- Collection & delivery
Where possible we may be able to collect your car and return it back to your home or work.
- Contactless payment
Wherever possible please pay by contactless or card.
We’ve made changes to traditional services and launched new car buying options to make purchasing your next car safe and easy.
- 24/7 contact
Get in touch with us online 24 hours a day, 7 days a week via our website, email, live chat or Facebook messenger.
- Virtual forecourt
See your next car in great detail with dozens of high-quality photos plus a walkaround video showing you the condition inside and out.
- Virtual appointments
Connect with our team face-to-face via video chat to discuss your next potential car or if you’d like a demonstration of a specific feature. Simply ‘Book a Virtual Appointment’ and connect with us on Facetime, WhatsApp or Zoom live video.
- Click & Collect
Transact with us completely remotely via our website which allows you to value your part exchange, apply for finance and reserve your vehicle all online. Once you’ve made your choice, simply collect your car from our dealerships at a time convenient with you.
- Contactless paperwork
We offer completely paperless transactions without the need to sign any hard copy documentation.
- Contactless handovers
All handovers are compliant and safe, with social distancing observed at all times. All cars are prepared in advanced, fully valeted, and sanitised prior to handover.
- Home delivery
We sell and deliver cars nationwide so simply contact us if you’d like a quote to have your car delivered to your front door. We offer free home delivery to Devon and Somerset postcodes.