suzuki connect Archives - Tracks Suzuki

Tag Archive: suzuki connect

Suzuki introduces new Connect app for S-Cross

November 12, 2022

Utilising the vehicle’s data communication module (DCM) to connect users to their cars in real time, Suzuki Connect enables owners to take advantage of convenient functions via a brand new smartphone app.

Available on Android and iOS, the Suzuki Connect app is initially only available in the new S-Cross, before being introduced in other models across the Suzuki range in the future.

Key benefits

The Suzuki Connect App provides S-Cross drivers with the following features:

Remote access

View and proactively control certain vehicle functions remotely from anywhere for added peace of mind:

Vehicle status updates including doors unlocked (can be locked remotely), headlamps on and hazard lamps on.
Security notifications when the alarm is activated or when the engine is started within a set time period.
Geofencing & curfew alerts when the vehicle leaves or enters a set area during a certain time period.

Easy assistance with maintenance

Let the Suzuki Connect app notify you and our service team when the vehicle requires maintenance:

Get alerted to when a relevant recall or service campaign is announced.
A warning light notification comes on to indicate a vehicle system problem, with a shortcut option to find a nearby Suzuki dealer or contact a preferred Suzuki dealer or roadside assistance by phone.

Take the hassle away

Use the Suzuki Connect app to make owning and driving a Suzuki easier than ever:

Check and share your parked car’s location.
View and download driving data for the last 18 months including date/time, start/end points, distance and average fuel consumption.

Download Suzuki Connect

Scan the QR code or click to download the app.

FAQs

Do I need a smartphone to use Suzuki Connect?

Yes, you need a smartphone capable of running Android or iOS.

How much does Suzuki Connect cost?

The first 12 months are free starting from the warranty start date. A payment method is required to register but no payment will be taken. After the first year, you have the option to renew by paying monthly or annually.

How many users can be registered?

One primary user and 4 secondary users can be registered per vehicle.

Do I need to activate Suzuki Connect to enable E-Call?

No, E-Call is available regardless of your Suzuki Connect registration status.

Can I cancel my Suzuki Connect contract?

Yes, you can cancel at any time on the Suzuki Connect website: https://www.suzukiconnect.com/

If I sell my car, will the next owner inherit Suzuki Connect information?

No, the new owner of the vehicle won’t be able to view previous information such as warning light and repair notifications.

I can’t login to the app?

Make sure you have entered your login ID or password correctly and check if your contract has expired on the Suzuki Connect website.

Adam P.

1713559857

What a good dealership. I strolled in off the street with some fairly unusual requests and was dealt with very efficiently and to my complete satisfaction.What is noticeable, and not at all common in car dealers, is that there is obviously a very good culture at Tracks. Everyone is very clearly working, but they're also smiling, helping each other and making sure their customers are all happy.Most dealers have that air of toxicity around them, but not Tracks. It's a nice place to be and, judging by the number of cars they're selling, it's how it should be done.

Jennifer C.

1713528266

Just had Mot done on my Swift Sport and as always the team are very friendly and efficient.

James N.

1713524039

Andrew T.

1712935338

Recently visited Tracks to have a tow bar fitted to my Suzuki Vitara. The service I received from the service personnel was very professional and knowledgeable. The work was carried out at a very high standard, the car was returned to me very clean and tidy. Superb service.

Jay C.

1710592382

Amazing customer care as always.

Jean-Pierre R.

1710003786

I found Will Braddick (and the other members of the sales team we interacted with) highly professional, friendly and just a pleasure to deal with during our search for a used Suzuki. It's great to have such an outstanding dealership in Exeter.

Dennis L.

1709818309

Efficient friendly and prompt service, with a friendly smile

Sam C.

1709287792

Tracks Suzuki is quite honestly the best dealership I have ever set foot in. I purchased a Swift SZ3 from Tracks in July 2021, after being intrigued by some of my family members, who, at one point, had *four* Suzuki’s on their driveway!Since then, I’ve honestly never looked back. I have sadly dealt with various car garages who have proven to not be overly trust worthy, or have your best interests at heart. However, thanks to Tracks, they have completely and undeniably restored my faith in car dealerships.As of February this year, 2024, I returned to Tracks to seek my next vehicle. After experiencing an amazing customer service over the last two years, Tracks was my first choice. And, of course, they did not disappoint. The service plans at Tracks are so affordable, and yet seem to have a variety of options and lengthy cover for all aspects of your vehicle. It takes the stress out of potentially paying large, one off payments. The team go above and beyond to help you with anything you need, as well as being incredibly warm, friendly, and approachable people.I would like to express my particular gratitude to Anita and Dave on the Aftersales team. They are both an absolute pleasure to work with, and can’t do enough for you should there ever be any circumstances or issues that might be tricky to work around.Lastly, a big thank you to Jack, on the Sales team, who has just sold me my beautiful SX4 S-Cross. I came to Jack with a rather picky list of criteria for my next car, and without shadow of a doubt, Jack exceeded all of my expectations. Not just the spec, or the car itself, but consideration of the price range, after care, and any requirements for an effortless handover. Jack always made himself available to me, whenever I needed to ask a question or seek his support. And everytime, he was so reassuring, kind, helpful, and generally just made this whole process nothing but genuinely enjoyable, fun, and effortless. This is by far the best way I could ever imagine buying a car.I love Tracks Suzuki. It’s the best place, and I will always be its no.1 supporter! I couldn’t imagine going anywhere else now, and I wouldn’t change that for the world either!

Linda S.

1709117668

Great customer focus, courtesy car provided for my annual service, plus valeting. All proceeded smoothly.

Chris

1709030777

Friendly helpful service as always

James W.

1708624719

Purchased my first Vitara new from Tracks exeter in 2016. Have since used them exclusively for MOTs and servicing. Cannot fault front desk personnel... Anita and David... Always very efficient, courteous and helpful. Cars always cleaned afterwards. Keep up the good work

Kate B.

1708521971

My Ignis was in for a service and this was done professionally and very well. A great team at Tracks who are always friendly. Iggy was also a lot cleaner than when we brought him in.

Ellie H.

1708433063

Just bought a Suzuki Vitara from Tracks Suzuki! What a pleasurable experience. Came up looking at one car, which wasn’t to my liking, however was quickly shown something more to my taste. After looking around at different garages, I retuned to Tracks as their customer service was perfect, they were keen to help me is every way possible and kept in contact whilst I was making my decision without being overbearing.
I have collected my car today, which was to an impeccable standard, brand new MOT and service. I was shown how to use different aspects of the car and then I was given the keys and had driven away in less than an hour! Perfect service! Thank you Jack for being so patient! It’s just what I was looking for.

john B.

1708357358

Recently part exchanged my Fiat for a used Suzuki Ignis. Very pleased with the deal and with the friendly and efficient service I received from William who sorted out all the paperwork and showed me how to operate its controls and adjust the seats. The car is a pleasure to drive and very economical on fuel, I have been averaging over 60 mpg so far.

Helen C.

1708183719

As usual, car was ready for collection ahead of time. Hassle-free, excellent customer service. Thank you to everyone at Tracks Exeter.

Kevin D.

1707996295

As per usual looked after fine and everyone friendly, top place.

John C.

1707565448

I have been in twice for regular service on my 2021 Suzuki that I bought from Tracks. The expereince is as good as it gets. You have a clean comfy place to wait, everyone is pleasant and the service is done in a flash.

Steve B.

1707511801

My wife always takes her car here for a service despite being three times further than her local suzuki dealer. Very, very friendly and efficient family-owned dealership

Barbara Y.

1707390762

Polite and professional service as always, thank you.

Roger H.

1707302651

Car in for MOT, as usual, polite efficient service and very friendly atmosphere.

alan P.

1706960118

Had a service/MOT yesterday. The customer service was brilliant as always. It's a pleasure to deal with Tracks, friendly, helpful and professional. Anita and Ollie were great. Thanks again

Barbara G.

1706347540

As a mobility customer from Williton. Just like to say how we miss your team at Taunton. We had support and help from your team. Thankyou new Suzuki no support. Shame

RobRoy M.

1706250495

Always a good experience.GREAT cars too!

Veronica A.

1706021560

Everyone was very helpful thank you all and enjoyed driving borrowed car

Mark A.

1705658587

What a great customer experience these guys have delivered! I purchased a new Jimny just before Xmas and at every touch point have been easy to deal with and knowledgable about their products. Awesome…

Frank L.

1705490176

Excellent service as per usual. If only every dealership was like Tracks of Exeter.

Jacqueline H.

1703938990

Absolutely fantastic. Sales gentleman William was so patient and can’t fault the whole service.

Malcolm S.

1703097428

Tracks is an excellent company to deal with, all aspects of their service has been exceptonal

Andrew H.

1703088987

Bravo Tracks! After the despair of finding Rowes Suzuki in Plymouth closed, I went to Tracks, even if it is twice the journey. They really could not have been better, an easy swap of service plan, an excellent major service, and a repair to the front wing leaving it looking showroom new. The whole attitude was highly efficient and welcoming. Cannot recommend enough.

Judi S.

1702290385

Excellent service. Were kept fully updated as to the progress of our vehicle. The staff were friendly and the waiting facilities were most comfortable. The coffee was great!

Helen F.

1700831451

Very pleased with the service that i received from Tracks Exeter always very helpful and professional

Sue B.

1700577157

Excellent garage excellent car, purchased Sept 2022, I did review positively when bought but wanted to update now that I have had my suzuki boosterjet over a year now. I have had no problems at all with my car, the service I received was 1st class by all in Exeter. I was worried as I'd never bought a car before without seeing it, but they put my mind at rest and kept me completely updated and delivered the car to me. They are fab

Steve W

1700047265

We recently bought our second Suzuki from Tracks and just had it serviced. It is so nice to see the same staff year after year, knowing they are the best. Edit: Unusually for Suzuki, we needed a warranty repair - this is why we stay with Tracks; they performed brilliantly getting us back on the road again.

Jer C

1699977454

Great experience from start to finish. Traded my car in for a used Suzuki Jimny. The new car was very well prepared and even came with a full tank of fuel. A nice touch and well appreciated. Jack was very helpful from day one and answered any questions I had. Well done guys!

Francesca H.

1699456768

Lovely friendly, helpful and expert staff and great care of my vehicle. Thank you Tracks 👍

Helen P.

1699451525

Always friendly efficient service. Thank you.

Jimi H.

1699040534

Emma D.

1698870305

Always excellent service for myself and now 2 of my sons

Karen W.

1698474239

I have just had my Suzuki serviced by Tracks in Exeter.I cannot fault the service i have received. Rob came to pick up my car and return it, so helpful and friendly and knowledgable. David went through all that had been done, professional, friendly, helpful.Indeed whenever I have had cause to call the garage all the staff have always been consistently good.Thank you all!

Andrew R.

1698140554

As ever, a welcome greeting & smile from Anita, service done well and on time.. A very professional company..

Mandi Brooks (.

1697901252

Couldn't of purchased a car from anywhere nicer. Staff are second to none. Made everything easy, kept up to date on the process. Extremely happy with our Vehicle and wouldn't hesitate to recommend to others

wayne A.

1697842507

Edwin M.

1696774185

Closed on a Sunday

Christine E.

1696341670

Very friendly and helpful crew, and Will was lovely. I am one Very happy customer.👌

Allison H.

1696003955

Excellent as always for a service and Mot. 😊

Mike B.

1695914161

Great cars and great staff, very helpful.

Amanda K.

1695163223

Excellent service, friendly competent staff, comfortable seating area.

Samuel W.

1694872701

Fair honest service from helpful staff. Among the better car 'showroom' experiences we have recently experienced. We would be very happy return.

Chris S.

1694857256

First class Service on Thursday from the Service Team...would highly recommend to everyone.

Sarah W.

1692881211

Excellent customer service, friendly and knowledgeable

Phil P.

1692875891

Great service. We dropped the car off the evening before and were able to pick it up before lunchtime the next day - Service and MOT. Despite all the works going on in the showroom everyone was thoughtful and straightforward and quick. Thankyou Tracks.

Jonty R.

1689331227

yet another great service provided by TRACKS EXETER friendly and helpful, can't fault their service, thank you

Sandra A.

1687972155

Service was even better than usual, so helpful and everyone so friendly and professional.

Debbie M.

1686419160

very friendly staff easy to book appointment to have my car mot
well done again regards Debbie Marchant

Jenny G.

1686391612

Service desk always helpful and cheerful. Standard of repair work very high

Philip B.

1664626431

everything went smoothly very professional and friendly plus a video of results.

Aj C.

1662855968

Absolutely 💯% service from this firm.
Thank you Jack for all your help.

Albert B.

1656327418

very helpful and quick a good service thank you

Greg B.

1655822860

Took my Grand Vitara in for the replacement of 3 engine pulleys. After speaking to the parts department booking was easy and trouble free. The job was done in under 2 hours and I was on my way. My car was even valeted inside for my return.
Great service! Well done Tracks Exeter.

Andrew M.

1655371382

Always a friendly welcome and everything so professional and well organised. Always a delight to go there.

Jenna M.

1654148123

Pleased with the service on my little blue! Friendly staff as always - a pleasure to deal with.

Jacqui W.

1653994839

as always excellent customer service and friendly staff. 100% recommend. ps The car is great too

Amy R.

1653171367

Just bought my Swift from Tracks and everyone I spoke to were amazing! I would definitely recommend; thank you to Jack who helped with my first query and to Jon for helping me with my chosen car. Everything was simple and done in a few days. Thank you!

Fiona B.

1652532571

Excellent customer service and aftercare. I bought my car from them 3 years ago and it goes back every year for a service and MOT. Such a friendly and helpful team. I could not be happier with the service I receive.

Jan B.

1651840497

Bought my car from them last year , excellent service , took it in yesterday for MOT and service and greeted with lovely lady , all documents ready to sign , keys to courtesy car there ready , she came out and explained few things and off I went . Returned to collect my car later , same lovely lady there and all paperwork there to collect . Thank you Tracks Exeter

1649966502

Sadly it’s sometimes difficult to find loyal, honest, and caring people to look after your car - however, I am so pleased that I chose Tracks Suzuki.

Whilst looking for my next car, I found it difficult narrowing down my options. With that being said, I was recommended Tracks by a family member, who was proud to have had nearly 3 Swift’s in the last 15 years! I was so glad I listened to their recommendation as Tracks couldn’t do enough to meet my requirements and I am very confident that I’d buy my next car from them too!

TracksCare is a great service/care plan for my Swift - it’s affordable, the service is great, it covers a lifetime warranty on your vehicle, and you can’t get much better than that. Free labour, discounted parts, and a complimentary coffee and valet too! (Made me feel better when I had to drop my car off first thing on an early morning!) 😉

The team are great and are always happy to help - they’re very accommodating and deal with you in a very professional and friendly approach. I would love to name a few people in particular but I wouldn’t want to be unfair to the rest of the team and therefore I think my appreciation must go towards the whole of Tracks itself, as I’m yet to come across a single person who doesn’t carry that great work ethic. I purchased my Swift from Taunton and now go to the Exeter dealership due to it being more local and both places are equally as great to work with.

Thank you Tracks!

Chris M.

1644672373

Have never gone any where else for my new cars or servicing and never will. Steve and Aaron were top notch as always and even got talked in to a service plan by Aaron 👍.

Helen W.

1644335528

Friendly fantastic service.

Christine L.

1643284194

tracks taunton very friendly staff easy to book appointment to have car fixed kept updated

Ray L.

1641936584

Outstanding service with superb attention by Jack Gardner....We now have 3 Suzukis from you and the service is brilliant....

Caroline S.

1641898015

very pleasant helpful and quick.

Sue G.

1639598228

Lovely people to deal especially Anita on Service and Jack in sales in Exeter